Twenty-nine years ago, Fay Mather decided it was time to try something new. She hadn’t volunteered before, but thought, why not? She found herself at Carefor’s Carling Adult Day Program, supporting seniors living with dementia. She had no way of knowing then that it would become not just a routine, but a defining part of her life.
“I just thought, give it a try and see how it goes,” Fay says simply. She liked it so much, she never left—except for the pandemic shutdown, she has been showing up ever since.
Her 29 years are divided into two chapters: the first 14 years volunteering with people living with dementia, and the past 15 years at the Let’s Get Together Club, a day program focused on seniors dealing with mental health challenges such as anxiety, depression, and loneliness. Though the programs and the faces have changed, Fay’s dedication to helping others has been unwavering.
Every Monday, Fay arrives by 8:30 a.m., ready for a full day. She does everything from helping serve meals, setting up activities, and playing games, to most importantly, offering her time, her kindness, and her attention. For many of the seniors who attend the program, Fay might be one of the only familiar faces they see all week.
“A lot of these people live alone,” Fay explains. “They come here for socialization. It’s important for them to feel comfortable and included, and that’s part of my job—making them feel like they belong.”
It’s the human connection that Fay provides that truly makes a difference. When someone new arrives, nervous and unsure, Fay is often the first to greet them, to sit with them, to listen. Over time, she sees them open up. They begin to smile more, to talk about their lives, their challenges, and even their dreams. For people who have often lost connections to friends, family, or community, having someone to talk to—someone who genuinely listens—is powerful medicine.
“At first, they’re hesitant. They don’t know what to expect. But the more they come, the more they relax. They start making the program their own,” Fay says. “And when they know they have someone who will listen, it makes a difference.”
Fay’s background as a nurse—and later as a nursing instructor—shines through. She has a natural way of making people feel safe. Her patience and compassion are second nature. Though she isn’t there in an official counseling role, her listening ear and warm presence are exactly what many seniors need.
Sometimes, seniors share worries about housing, struggles with loneliness, or anxieties about their health. While Fay always refers them to staff when needed, often just having someone to talk to eases their burden.
“I’m here to be a friend,” Fay says. “Not to fix everything, but to be someone who listens and cares.”
Volunteering has evolved over the years for Fay. When she first started, it was purely about helping others. Now, it also enriches her own life. In her 80s, she views her weekly volunteering as an essential part of her wellbeing—a reason to get up, get moving, and stay connected.
“It’s my day away. It starts my week. It gives me purpose,” she says. “As long as I enjoy coming, I’ll keep coming. The day I don’t enjoy it anymore, that’ll be the day I stop.”
Over the years, Fay has witnessed hundreds of stories, countless personalities, and endless small triumphs. Some faces stay in her memory more vividly than others, but what binds them all together is the simple fact that they found a place to belong—and Fay helped create that space.
In a world where loneliness and isolation are growing issues for seniors, Fay’s steady presence is a reminder of the extraordinary difference one person can make, simply by showing up with an open heart.
Today, as Fay circulates around the room chatting with Club members, she reflects on her journey not with grand words, but with quiet pride. Volunteering, for her, has never been about accolades. It has always been about people—about care, about connection, and about community.
And for Fay Mather, there’s no better way to spend a Monday.
Carefor offers opportunities for people looking to volunteer in Ottawa. To learn more about Carefor’s Let’s Get Together Club, visit our website and to volunteer visit our volunteering page.
People are the heart of every community — their energy, kindness, and commitment are what bring it to life. In South Stormont, that heartbeat is stronger thanks to volunteers like Bonnie Antoine, whose dedication helps keep Carefor’s South Stormont Seniors Support Centre in Ingleside thriving.
The Centre is a vibrant hub where local seniors can gather, stay active, and enjoy social connection. Whether it’s through fitness classes, writing clubs, bingo games, or group dinners, there’s always something happening — and behind the scenes, volunteers like Bonnie make it all possible.
Bonnie has been a volunteer at the Centre for over four years. For her, it’s more than just lending a hand — it’s about making a difference while doing something she genuinely enjoys. A naturally creative spirit, Bonnie often helps lead craft activities, drawing on her passion for card-making and scrapbooking. But her talents don’t stop there. She’s also served meals, decorated for events, organized programs, and even helped with fundraising.
“It’s rewarding to do something I enjoy, and to see it bring joy to others,” she says.
The Centre offers a wide variety of programs that benefit not only seniors but the wider community. Meals are delivered to those living in isolation, coffee clubs and social groups provide companionship, and game days keep spirits high. One particularly special initiative brings students from nearby schools to participate in intergenerational art days — a chance for young and old alike to learn from each other and share stories.
“It’s a positive experience for everyone,” Bonnie explains. “You get to meet new people, hear different perspectives, and be part of something bigger.”
The environment at the Centre is warm and welcoming — a true community. Bonnie describes it as a place where everyone looks out for each other. Her handcrafted decorations have become a highlight at events, especially the centrepieces she lovingly creates for group dinners. “People really appreciate the effort,” she says with a smile. “It makes them feel special — and that makes me feel good, too.”
For Bonnie, volunteering is more than giving back — it’s being part of something she deeply cares about. Having lived in the area her whole life, she sees her time at the Centre as a way to invest in the community that raised her.
“It just feels right,” she says. “It’s a good feeling for yourself, and it makes others feel good too.”
Thanks to Bonnie and others like her, the South Stormont Seniors Support Centre continues to be a space where connections flourish, and people feel seen, supported, and valued. Her advice to anyone considering volunteering?
“Do it.”
Want to get involved?
If you’re interested in volunteering or learning more about how you can support the Centre, click here. You could be the reason someone smiles today. Click here to learn more.
In today’s world, having access to transportation is more than just a convenience — it’s a necessity. For many, it’s something easily taken for granted, but Greg Davidson sees it differently — he knows just how vital a ride can be. In a community where public transportation doesn’t exist, services like Carefor’s non-urgent medical transportation can be the difference between someone getting to a medical appointment and not. This is where Greg comes in.
After retiring in June 2024, Greg was looking for a meaningful way to give back. In February, he found his answer with Carefor, volunteering as a driver in Renfrew County. Combining his love of driving with his passion for helping others, he now spends his days making sure people get to where they need to be — safely, comfortably, and on time.
Most of Greg’s rides are to medical appointments — around 95% of them, in fact, are to the hospital. For clients who might otherwise miss crucial care, his help is nothing short of essential.
But Greg brings more than just a vehicle to the table — he brings heart. His easygoing, friendly nature makes a big difference, especially when passengers are dealing with stress, illness, or anxiety. A simple chat, a reassuring presence, or even just a smile can make all the difference.
“Sometimes people are upset or nervous about their appointments,” Greg explains. “I just try to be calm and kind — it goes a long way.”
What does Greg love most about volunteering?
“It feels wonderful,” he says. “Seeing the happiness on people’s faces when I help them — that’s the reward. It means a lot to them, and it means a lot to me.”
Though he’s only been volunteering a few months, Greg has already become a valued part of the Carefor community. He’s quick to praise the staff and the organization: “I can’t say enough good things. The program is incredibly well-run, and the people are very professional.”
Volunteers like Greg are the lifeblood of Carefor’s services. Their time, dedication, and kindness ensure that clients receive the support they need — whether it’s a ride to the hospital, a warm conversation, or simply knowing that someone cares.
Greg’s advice to anyone thinking about volunteering?
“Do not hesitate,” he says. “It’s a wonderful experience.”
Giving your time might seem like a small gesture, but to someone in need, it can mean everything. As the saying goes, what goes around comes around — and when you give kindness, you often receive even more in return.
Want to make a difference?
Join people like Greg and help drive your community forward. To learn more about volunteering with Carefor, click here.
Just as life is a journey filled with love, connection, and meaning — so too is the final chapter. And while the end of life can be one of the most difficult paths to walk, it doesn’t have to be a lonely one. At Carefor Hospice Cornwall, people like Rosemary Abell and her husband Rick walk that journey alongside others, offering comfort, dignity, and care when it’s needed most.
Rosemary has been volunteering with the hospice for over fourteen years, having joined shortly after her retirement. Rick followed her lead, becoming a volunteer himself in July 2024. Together, they are a compassionate team — giving their time, hearts, and energy to support individuals and families during some of life’s most vulnerable moments.
For both, hospice work is deeply meaningful.
“We believe in Hospice,” Rosemary shares. “It’s about offering quality of life at the end of life — not just for the residents, but also for their families and loved ones.”
Carefor Hospice Cornwall is more than just a place for peaceful endings. It’s a community built on empathy and human connection. From bereavement support to specialized palliative care, it provides essential services to adults and children navigating grief and loss. And it wouldn’t be possible without volunteers.
In fact, nearly half of the hospice’s funding comes from volunteer-led fundraising efforts — a testament to the power of community support. Volunteers like Rosemary and Rick not only give their time but also play a vital role in ensuring the hospice remains open and accessible for those who need it most.
Their impact hasn’t gone unnoticed.
“There isn’t a day where someone doesn’t thank us,” Rick says. “It’s humbling. People are genuinely grateful.”
The couple works closely with both staff and residents, forming relationships rooted in kindness and respect. Rosemary often spends one-on-one time with patients — sitting, listening, simply being present. Whether it’s sharing a quiet moment, participating in group activities, or helping with seasonal celebrations like Thanksgiving and Christmas dinners, every act of care matters.
“Hospice is a place where people take time for each other,” Rosemary reflects. “And I’m honoured to be one of those people.”
For Rosemary and Rick, volunteering is more than a routine — it’s a calling. Despite the emotional challenges, they find immense fulfillment and joy in their work. Hospice has become a place not of endings, but of meaningful moments — where final chapters are written with compassion, laughter, and love.
“It’s not about sadness,” Rosemary says. “It’s about making the time that’s left as beautiful as possible.”
Their story is a powerful reminder that even in life’s most difficult moments, there is still light. There is still love. And there is still the ability to make a difference.
Interested in learning more about Carefor Hospice Cornwall?
Click here to explore the services they offer.
Thinking about becoming a volunteer?
Click here to discover how you can help bring comfort, care, and joy to those who need it most.
When we think about healthcare, we often think of it in terms of locations: hospitals, clinics, offices and homes. However, we often don’t think of what we don’t see, and in the cars of people like Shirley is a service that ties these health care services together for many people. As one of our drivers, Gary Hobbes, said, “What good is a doctor’s appointment if you can’t get to it?”
And there are many people who rely on non-urgent medical transportation. Coordinated out of our Renfrew County and Eastern Counties offices, Carefor drivers provided over 41,000 rides to over 37,000 people last year alone.
While many of the people providing these rides are paid Carefor employees, there are approximately 30 people like Shirley who volunteer their time to help make sure people access the care they need. “Without our volunteers, many people wouldn’t be able to get to their vital medical appointments,” says Transportation Supervisor, Greg Stevenson.
In Renfrew County where Shirley is based, there isn’t any public transit and taxis are prohibitively expensive, especially for people living on a fixed income. As the majority of people who use the service are seniors or people living with mental health challenges, cost can be a real barrier to accessing local health care services.
The cost of Carefor’s transportation services depend on distance, but relative to other services, are far more affordable. “Seniors benefit especially from that,” says Shirley. “It’s door to do. If you take a bus, they can’t take one with a walker.” While Carefor employs drivers, volunteers like Shirley allow us to offer more rides to more people. But the benefit isn’t just to our clients.
Shirley is quick to recognize the value that volunteering has on her. “For me, it lets me help the community,” she says. “I was looking for something to do because I’m not the type of person to sit around. The driving is two-fold. It gets me up and out the door in the morning, and it helps people.”
As someone who lives alone, Shirley also recognizes the connection the service offers seniors and people living with mental health challenges, many of whom are alone. “The value of transportation in healthcare is huge, especially for people who are alone. They don’t have anyone to call for a drive. I think it’s a tremendous service.”
Thank you, Shirley and all our volunteer drivers who offer their time and kindness to help people in their communities who are going through challenging times. You offer comfort and connection. You help people feel less alone and are an essential link in our health care system.
Carefor offers non-urgent medical transportation as part of our community services. To learn more about our community programs in Pembroke-Renfrew County or to learn more about being a volunteer driver for Carefor or any type of volunteering with us, please visit our website.
In the six months that Marcelle has been with Carefor she has seen how the efforts of volunteers have touched so many programs and even more lives. From our meal delivery in Eastern Counties to Hospice Cornwall to our adult day programs in Ottawa to our transportation program in Renfrew County and many places in between, volunteers have not only allowed Carefor to provide the volume of services we do each year but also the quality of service.
“Volunteers offer a one-on-one connection with people,” says Marcelle. “For some people, our volunteers can be the only contact they have. They help people be seen and help them deal with challenging times in their lives. They’re an emotional lifeline.”
Volunteering isn’t just one thing. It can be anything from sorting food at a food bank to picking up trash at a park. The type of volunteering that Carefor offers is the interpersonal type that brings people together, creating a connection that benefits not only the client but also the volunteer.
This is the type of volunteering Marcelle is familiar with. Throughout her career she has acted as a mentor to people more junior in their careers giving them her time and expertise to help them learn and grow in their careers. “You have to invest in people,” she says understanding the transactional nature of volunteering. “I have as much to learn from them as they do from me.”
For Marcelle, her experience volunteering was born from the mentorship she received early in her career, which helped her forge her path in nursing. What often brings Carefor’s volunteers to us is their desire to help people, one which they have carried with them through their lives. Many of them are people who are older and whose children have moved out. “They still have a desire to help,” says Marcelle. “Volunteering in support of people helps people contribute in a meaningful way.”
Prior to the pandemic, Carefor benefitted from an unbelievable 1,000 plus volunteers. Since the pandemic, many have been unable to return. “It’s something you see everywhere,” says Marcelle. “People’s families had greater need and people had to make choices.” The ones who have returned and the new volunteers have been invaluable in helping us give seniors in Eastern Ontario the chance to be seen and to feel connected. If you or someone you know is interested in volunteering for Carefor, we’d love to speak with you. Visit carefor.ca/volunteer to learn more.
Acquiring volunteer hours is something that all teenagers need to do to graduate in Ontario. Often, students piece them together over their four years of high school and when they’ve fulfilled their obligation, that’s it.
While Brooke Holmes, a grade 12 student at St. Thomas Aquinas High School in Russell, might have started getting volunteering hours by delivering meals for Carefor’s Nor-Dun Seniors Support Centre in Winchester to fulfill this requirement, the experience quickly become much more meaningful.
Brooke first found out about the opportunity to deliver meals to isolated seniors from a friend of her mother’s who posted on Facebook about her experience doing it. In October of last year, she delivered her first meals to clients living in the Beachcroft and Millview seniors apartment buildings next to Nor-Dun.
She admits that on her first day she was, “a bit nervous, worried about how the residents would respond,” but her anxiety was eased with the support of Nor-Dun supervisor, Caroline Rooney, who “took the time to walk me through everything and came with me for my first time.”
The act of delivering the meals is fairly simple: “I pick up the hot meals and name chart from the kitchen at the Carefor building. I then walk to the Beachcroft and Millview next door. I deliver to the names on the chart for that day and then return to the Carefor building.” However, Brooke realized that it’s so much more than just a meal, “I never thought about how such a small part of my day is such a big part of their day and how much they look forward to it.”
For many seniors, various factors in their lives prevent them from being able to get out of the house. This isolation has numerous negative consequences both mental and physical. While her visit may be short, Brooke shows how someone who cares coming by with a hot meal, a smile and a genuine concern for them can undo so many of the effects of isolation, even if it’s just for a moment.
“The best part is seeing their smile and how happy they are to see someone, have a little talk with them and hear their stories,” Brooke says. “It’s the highlight of their day.”
As is the case with volunteering, it’s not entirely about doing something for someone else; it can also be doing something for yourself. “I have made many new friendships, but one stands out in particular, Peter, and I can’t forget about his cat Puffs that always runs out to also greet me. Peter is just the sweetest person. He says he recognizes my knock and knows it’s me at the door.”
Despite having accumulated her volunteer hours, Brooke hasn’t stopped making her meal deliveries. “I have collected all my volunteer hours but still go because it makes me so happy to see the smile on the faces of the residents when they come to the door. I would absolutely recommend it to other students. It’s very rewarding.”
Mary Wiggin understands the importance of stories – how they help us learn and connect. Since retiring she has done many things to keep herself active, among which is being a professional storyteller. We’re blessed to have had her tell her stories at our adult day programs for people living with dementia, spinning tales to unlock our clients’ memories and imaginations.
However, every Friday when she comes and volunteers, she does it to lend a hand to the staff at Carling Adult Day Program, or so she did before the pandemic stopped her from being able to three years ago. Since, then she hasn’t come in, but on January 6th, is excited to return for the first time since March 2020.
Often when people think of volunteers, they think of people giving of themselves, generally in the form of their time. But Mary sees it as an exchange. What she gets is laughter and a glimpse into the fascinating lives of people who have attended our adult day programs. “I’ve spoken with someone who mapped parts of the Arctic, doctors, farmers…One man was professor of fungi and mushrooms and when you’d ask him about it his face would light up and you’d get a lecture…It’s amazing what they remember.”
One thing that the pandemic took from many of us were stories. As we sat in our homes, often doing small tasks, watching TV, perhaps learning a skill, we lost that human interaction, that joy and unpredictability that comes from being around people. This is one of things that Mary is mostly looking forward to when she returns next month. “You get to connect with people. Laugh with them. Help them and hear their stories.” Often as we progress through work, we can get mired in the work of work. “Writing reports about reports,” as Mary quips. “These day programs bring joy into people’s lives,” says Mary. “The staff are incredible…they treat people with such respect.”
When she started at Carling Day Program in May of 2015, she didn’t know what to expect. She’d been looking for places to volunteer and stumbled upon Carling by accident as she lives in the area. From the beginning, Mary says that the staff at Carling made her feel welcomed and offered her support and guidance in how to best support and interact with the clients.
For some, supporting people living with dementia can be challenging as the disease presents itself differently for each person. And for some, especially people who are aging, it can be a little scary as dementia is something many people fear might one day happen to them. However, Mary found a joy in being with the clients. “The staff are so supportive…And people are people. You see who they were even if they might not be completely the same person.”
We are grateful to Mary and all our volunteers. As Carefor’s programs return to being in person, we are looking for people who are able to volunteer at our adult day programs as well as many other programs and services across the organization. Your support will have a huge impact on the lives of the people we serve.
If you’re interested or would like to know more, people visit carefor.ca/volunteer.
The stark reality of senior isolation hits close to home for Mark. When his mother transitioned to a long-term care facility a few years ago, he could see firsthand the challenges involved in moving from one home to another.
“These individuals need a lot of support, especially when they leave their homes and move to a place where they feel like their whole life has turned upside down,” he says. “Volunteering is incredibly important for retirement homes in order to make it work. Volunteers can bring various interests and expertise to the home, making people’s lives more rewarding.”
Since Mark retired three years ago, he has been looking for more opportunities to reach out to the most vulnerable in our communities. Nearly two years ago, he and Joanne began playing, singing hymns and giving inspirational messages at Carefor’s Civic Residential Complex and Mackay Residential Centre.
“We assume people in care facilities don’t experience loneliness or isolation, but nothing could be further from the truth,” Mark says. “We bring church to seniors who may have trouble leaving the facility or to those feeling lonely and isolated.”
Thinking back at the feedback of residents still makes Mark emotional, knowing that he’s touched someone’s heart.
“You don’t do it to get that feeling, you do it because you know it’s the right thing to do.”
The idea is to spread joy, connect, and brings words of encouragement to them. It sounds simple, but it has positively affected the lives of countless Carefor residents: “It’s a wonderful thing when you walk into a room and the residents light up.”
When our communities went into lockdown in March, Mark and Joanne got creative to reach out to residents. Like many of us now, they’re using virtual Zoom calls to meet online with residents.
“We’re still finding ways to give back,” he says, noting that connecting with seniors during this challenging time of heightened social isolation has never been more important.
Despite the challenges that virtual meetings have, Mark and Joanne still make sure seniors feel included, and are on the lookout for new residents to make them feel connected and supported.
Their daughter Megan Shepheard, who once accompanied them on volunteering outings, is now the Recreation Coordinator at Carefor Civic Complex. She jokes around that her father spends so much time with residents that one day he will move in with them.
Mark’s answer is touching: “When that happens, at least I’ll have friends there.”
By Mary Wiggin, Professional Storyteller & Carefor Volunteer
For over 30 years I worked in non-profit adult literacy organizations, first as a teacher and then for two decades as an administrator organizing and coordinating board meetings, workshops, projects and community events. By 2015 I knew that I needed a change and wanted to do something quite different in retirement. I yearned to get back to working directly with people and I was drawn to the idea of doing something with seniors.
For several months, I searched online, not quite certain what shape that idea would take. Quite by chance, I stumbled upon the Carefor website one day. As I read about the different services they offered, I was intrigued to learn that a day program for adults with dementia was offered on Carling Avenue not far from where I lived.
By this time, I had contacted several organizations responding to requests for volunteers, with mixed success. Some groups took weeks to respond or never contacted me at all. But still feeling drawn to working with seniors, I took a chance and sent an email to the Carefor contact person. I was delighted to receive a response almost immediately and was then referred to Roma Antonello-Harris to find out more about the Carling Adult Day Program. During our phone chat, Roma invited me to come to the program for a tour and I gladly accepted.
As soon as Roma greeted me and began to introduce staff, volunteers and club members I felt the warmth and camaraderie of the program. The centre was bright and cheerful and welcoming. And of great significance to me was the fact that every volunteer I met had been with the program for years. I had managed volunteers and knew that good people only stay in programs that offer them respect, interesting work and a measure of goodwill and fun.
I began volunteering on Fridays starting in the middle of May and only lasted two weeks before I fell while out walking and broke my right wrist quite badly. Surgery was required and I did not return to the day program until well into August. I was welcomed back with open arms and I have been there ever since. Well, until the beginning of March 2020, that is, when Covid-19 changed everything.
It has been almost nine months since club members, staff and volunteers have been able to gather to enjoy our usual activities–Scrabble games, art work, chair exercises and afternoons of music and dancing with visiting performers. What a loss for all of us. But the Carefor staff quickly rallied and began to offer a variety of services on Zoom and by conference call. And for anyone uncomfortable with those options, there are weekly individual calls from staff to maintain that all important contact with members and their families.
I have been a storyteller for almost 20 years and have performed in a wide variety of community settings including programs for seniors. During the pandemic I have been delighted to use that skill to entertain audiences young and old with tales that take them out of this world and into lands where animals can talk to one another and the heroine always outwits the nasty giant. I never imagined I would be telling stories on Zoom and by conference call but that’s just what’s happening and thank goodness for those technologies.
The Carling Day Program is a wonderful gathering place for seniors with dementia and the members of Let’s Get Together. The staff and volunteers work hard to ensure that everyone is treated with respect and has the best day possible each time they attend. When people ask me why I would want to volunteer in such a setting the first thing I tell them is that I laugh more on Fridays than any other day of the week. Club members, volunteers and staff alike find joy in simple acts of kindness or sharing a cup of coffee and a muffin while reminiscing about cherished childhood memories. The atmosphere is supportive and relaxed and helps people to feel loved and to realize that they matter in this world. And while all of that is going on, family members have a few precious hours to themselves to run errands, catch up on laundry or maybe even spend a little time reading a book or going for a walk.
Volunteering matters as it affects the quality of life for everyone in our community. I like to think that I have done some good as a volunteer but I know that I get more out of it than I can ever hope to give back. And because I am a storyteller, I think this wee tale says it all when it comes to each of us doing our part.
One day Elephant came upon Hummingbird who was lying flat on her back on the ground. The tiny bird’s feet were raised up into the air.
“What on earth are you doing, Hummingbird?” asked Elephant.
“Well, I have heard that the sky might fall today, said Hummingbird. “If that should happen, Elephant, I am ready to play my part in holding it up.”
Elephant burst out laughing and he laughed and laughed and mocked the little bird.
“Do you really think those little feet could hold up the sky?”
“No, not alone,” admitted Hummingbird. “But each of us must do what we can. And this is what I can do.”
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