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Frequently Asked Questions
  • What services do you offer in my region?

    Carefor offers over 35 programs and services across Eastern Ontario, including:

    Eastern Counties:

    • Carefor Hospice Cornwall
    • Seniors Support Centres
      • Carefor Nor Dun Seniors Support Centre, Winchester
      • Carefor South Stormont Seniors Support Centre, Ingleside
      • Carefor North Stor Seniors Support Centre, Finch
      • Carefor Rendez-Vous Centre, Alexandria
      • Carefor Lan-Char Centre, Lancaster
    • Community Support Services
      • Going Home
      • Homemaking
      • Personal Support
      • Meal delivery
      • In-home exercise
      • Respite
    • Non-urgent medical transportation


    • In-home healthcare
      • nursing, personal support services, rehabilitation – physiotherapy, occupational therapy, dietetics, social work)
    • Nursing & Foot Care Clinics:
      • 2580 Carling Ave
      • 760 Belfast Rd
    • Respite services:
      • Carling and Perley Adult Day Programs for people living with dementia,
      • Let’s Get Together Club for seniors with mental health challenges,
      • Respite House overnight program
      • Vince Malette Functional Fitness Program
    • Richmond Care Home retirement home for women living with dementia
    • Going Home Program
    • Homemaking

    Pembroke-Renfrew County

    • Retirement Homes
      • Carefor Mackay Centre
      • Carefor Civic Complex
    • Community Support Services
      • Frozen meal delivery
      • Friendly visiting
      • Personal support
      • Community hospice
      • Going Home
      • Assisted living
    • Non-urgent medical transportation
  • How do I access services?

    It generally depends on the type of service you’re looking to access.

    • Home care services come through physician referral.
    • Nursing clinics are used by existing Carefor clients and via physician referral.
    • Respite services can come though physician referral but people can also self-refer.
    • Retirement homes act similarly to private retirement homes and do not require a referral though residents are required to meet certain criteria.
    • Hospice clients are referred by their physician and can self refer.
    • Seniors support centres and their services are open to their communities.
    • Going Home is accessed through hospital discharge departments
    • Meal delivery is coordinated through seniors support centres in Eastern Counties and Civic Complex in Pembroke.

  • Do services cost money?

    Some do but most are covered under OHIP. It’s best to refer to the page of the program you want to access to learn more.

  • Who do your programs support?

    We work to support people with various needs but generally our staff work with seniors and people living with disabilities in helping them live their best lives with choice and dignity. We also support and work with those in their circle of care including family members, physicians and other healthcare providers.

  • Is Carefor for profit?

    No, we’re a not-for-profit charity with a volunteer Board of Directors. We receive our funding a variety of ways, mostly through government contracts to provide home healthcare and community support services. We also receive revenue directly from clients and residents in certain circumstances including rent at our retirement homes and marginal costs to access programs and services such as transportation and meal delivery.

  • Does Carefor accept donations?

    Yes! We are a charity and gladly welcome donations. As we receive the majority of our funding from the Provincial Government for contracted services, donors support us in a variety of essential ways beyond this care, including staff training, equipment, renovations, safety upgrades and subsidizing low-cost seniors to access certain programs. Additionally, Carefor Hospice requires 60% of its funding to come from donations and community support. To donate visit

  • How long has Carefor been operating?

    Carefor was established in Ottawa in 1897 as the founding chapter of the Victorian Order of Nurses. Shortly thereafter other branches were created serving Renfrew County and Eastern Counties. In 2006, we separated from VON to become Carefor Health & Community Services.

  • How many staff does Carefor have?

    We currently have 1,400 staff providing services across Eastern Ontario in a variety of ways including home care, community support services, retirement as well as back-office support – IT, HR, finance, communications and fundraising and more.

    We are currently recruiting staff for a variety of positions. Visit to learn more.

  • Do you accept volunteers?

    Absolutely! We love our volunteers and are very grateful to them for their time and skill. We have many opportunities in all our regions. Please visit for more information.