Everything we do is to meet the needs and expectations of our clients and their families. To do this, we must actively seek, listen, and learn from their lived experience and perspectives.

Priorities

1. Co-design new ways of communicating with our clients/carepartners that are client-centered, timely and provide the accessible and meaningful information they need to be stewards of their care experience.
2. Enhance the way we deliver care and engage with our clients by respecting and embracing cultural diversity, desires, and preferences.
3. Engage the voices and lived experience of our clients to inform improvement to their care experience and as advocates for publicly funded home and community health services.

Carefor is our people. When we support and encourage our people, work is more meaningful, client care more impactful and the organization stronger together.

Priorities

1. Build our workforce planning and capacity to meet the needs of our clients.
2. Ignite a focus on staff wellness and engagement.
3. Foster leadership capability and excellence in motivating, engaging and inspiring teams.
4. Enhance staff skills and knowledge in clinical specialties in alignment with increasing diversity and complexity of our client population.
5. Stimulate a culture that encourages staff to adopt innovative practices and inform meaningful improvements to the client and staff experience.
6. Develop and foster an organizational culture that meaningfully demonstrates commitment to the principles of equity, diversity, inclusion, and anti-racism.

Carefor exists to serve the community, with the community. This means collaborating with community partners to create new ways of meeting client needs and providing better experiences for our clients and their families.

Priorities

1. Lead and collaborate to influence new models of integrated care within Ontario Health and OHTs that we are part of.
2. Engage and advise local and provincial decision-makers and advocacy leaders on strategic integration opportunities, realities, and challenges within the mixed for profit and not-for-profit home care and community support service sectors.
3. Implement innovative integrated delivery models through external funding and partnerships.
4. Mobilize strategic research partnerships and innovate to continuously improve and modernize care and services.

To meet and exceed the expectations of our clients and community partners, we must continually innovate and improve the way we work. Leveraging innovative technologies, embracing change and opportunities to do things differently will strengthen our role as key contributors to the evolving healthcare landscape.

Priorities

1. Ensure financially responsible stewardship and sustainability.
2. Leverage and integrate technologies, tools and structures to eliminate inefficiencies, improve business processes, increase productivity and mitigate risks.
3. Secure organizational readiness and capability to secure and expand home and community care contracts.
4. Improve the identification, collection and use of key performance indicators/data to inform decision-making.