• Answering incoming calls from clients, service providers, and staff, directing inquiries to appropriate team members;
• Assist with scheduling support by entering updates into the scheduling database and help prepare staff schedules
• Pull and prepare reports from the scheduling system to support supervisors and Client Service Coordinator (CSC)
• Maintain accurate records of staff information in database
• Provide timely communication via phone, email, and voicemail to staff regarding schedule changes
• Support CSCs with documentation for billing and payroll verification reports (data entry, report preparation)
• Assist with quality improvement initiatives by tracking service delivery metrics and flagging discrepancies with Supervisor
• Support CSC Supervisor team to ensure continuity of care and smooth daily operations
• Participate in team meetings and support process improvement discussions

• Currently enrolled/completion of a post-secondary program (health sciences, business administration, social sciences, or related field) required
• Strong computer skills including Microsoft Office Suite; experience with databases – asset
• Previous experience working as a team preferred
• Strong communication skills (verbal and written)
• Strong organizational and time-management skills with attention to detail
• Professional, courteous, and client-focus demeanor
• Interest in health care administration, client services, or community health
• Bilingualism (French/English) considered an asset.

• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Location: 760 Belfast Road
• Start Date: May 4, 2026
• Duration: 9 weeks
• Wage: 17.60/hr

• Support development, implementation, maintenance and continuous improvement of the professional practice framework for the Personal Support and Nursing Services teams.
• In consultation with the Professional Practice Lead, develop and update educational initiatives, programs and materials that reflect evidence-based practice and address program-specific requirements.
• Support projects for program development and new models of care delivery.
• Collaborate with teams to understand quality, safety and risk management issues, and communicate any findings to the Professional Practice Lead.
• Contribute to the improvement of client outcomes (quality of life and quality of care) based on best available evidence and efficient utilization of resources with the assistance of the Professional Practice Lead.
• Monitors federal, provincial, and other relevant legislation/regulations for compliance and collaborate with the Professional Practice team on strategies to address opportunities for improvement.
• Participate in regular meetings, orientation, mentorship, consultation and guidance with complex clinical situations.
• Support the development and rollout of clinical practice standards and guidelines
• Assist with quality audits, chart reviews, and data collection
• Participate in staff education, orientation and coaching
• Help analyze practice issues and trends, and recommend solutions

• Completion or working towards completion of a Practical Nursing Diploma or Bachelor of Science in Nursing degree. (essential)
• One (1) year experience working in health care setting considered an asset.
• Knowledge of the related regulatory and legislative requirements within Ontario is preferred.
• Demonstrated ability to apply, teach, coach and mentor individuals and teams considered an asset.
• Strong communication skills preferred.
• Demonstrated effective critical thinking, analytical, and problem-resolution skills.
• Excellent organizational, planning and time management skills.
• Proficiency in using Microsoft Office applications (e.g., Outlook, Word, Excel, etc.).
• Bilingualism (French/English) considered an asset.

Summer Position

• Location: 760 Belfast Road
• Start Date: May 4, 2026
• Duration: 9 weeks
• Wage: 17.60/hr

• Provides complete, relevant assessment of the client’s functional abilities, general condition and activities of daily living following pre-set procedures
• Implements the care plan based on the nursing assessment in collaboration with the physician, PSW’s and manager and review quarterly
• Implements nursing strategies or interventions according to the established care plan
• Performs technical nursing skills at a safe level in accordance with scope of practice, nursing principles and Carefor policies and procedures
• Utilizes appropriate interviewing and communication skills to obtain information from the client/family
• Describes and documents nursing processes clearly, concisely, accurately and appropriately, according to Carefor standards (by exception)
• Evaluates client’s responses to care plan for the achievement of realistic client-centered outcomes; revises plan as required
• Demonstrates respect for client’s choices and decisions
• Utilizes adult learning principles and established teaching materials to provide health teaching to clients, unregulated care providers and volunteers
• Reports and discusses client’s status on a regular basis with other members of the health care team, including physician when necessary
• Works closely with the care team (including psws, cooks, recreation/activity coordinator and/or volunteers), providing them with direction, teaching and support
• Orders and checks new medications from the pharmacy and lists the medications on the MAR sheets
• Admissions and Discharges of clients as required
• Keep up to date on changes in the field of dementia care
• Familiarity with the home’s fire, disaster and evacuation plans
• Participate in providing personal care, activities of daily living, preparing and serving meals & snacks, light housekeeping, recreational/personal interest activities as necessary.

• Registered Practical Nurse, or Registered Nurse
• Current registration with the College of Nurses of Ontario
• Current Standard First Aid Certificate
• Current CPR level C Certificate
• Three years experience working with elderly clients with dementia
• Demonstrated excellent communication (both written and verbal) and interpersonal skills with a proven effective customer service focus

• Utilizes appropriate interviewing and communication skills to obtain information from the client/family
• Provides complete, relevant assessment of the client/family and their environment utilizing established procedures
• Describes and documents assessment findings utilizing established procedures
• In collaboration with the health care team, contributes to and updates the clients care plan as necessary
• Documents problem(s) identified using a specified framework and focuses care on appropriate problem areas utilizing established procedures
• Selects and implements strategies or interventions from established care plans in consultation with the client and/or caregiver and health care team
• Describes, evaluates and documents client’s/family’s responses to care utilizing established procedures
• Provides rationale for and documents modifications to the care plan (eg. visit schedule)
• Negotiates with client/family during delivery of care and respecting client’s choices and decisions
• Utilizes adult learning principals and established teaching materials to provide health teaching to clients and families
• Incorporates current research findings into clinical practice
• Documents clearly, concisely, accurately and appropriately according to Carefor standards

• Registered in good standing with the College of Nurses in Ontario (CNO)
• Excellent high tech skills (with IV restart) or a passion to be trained in these skills
• Valid driver’s license (G2 or G) and the use of a reliable vehicle
• Excellent documentation skills
• The ability to work collaboratively as a member of an interdisciplinary practice
• Excellent problem solving skills and the ability to adapt nursing to independent practice
• Wound care Experience Preferred

• Oversees and assists the Manager with the overall clinical operations
• Supports the Manager to oversee the Carefor CCWs assigned to Ottawa Inner-City Health
• Acts as a resource, support and mentor to the Ottawa Inner-City Health staff and provides coaching, education, and instruction to encourage staff to attain individual and operational performance objectives.
• Completes performance reviews on assigned Ottawa Inner-City Health Services staff.
• Identifies and discusses with the Manager employee issues which require disciplinary action and ensures documentation is complete to support the disciplinary process.
• Contributes to human resources management, including labor and employee relations, discipline, health and safety, continuing education, performance development, recognition of staff and orientation, coaching, and delegation as required.
• Assists Manager in employee recruitment process, anticipates and monitors staffing needs and initiates appropriate action to obtain/maintain an adequate compliment of staff
• Collaborates with the Client Servies Coordination team for staffing needs and ensures to communicate with OICH for any coverage issue and replacement plans.
• Investigates and evaluates client and staff concerns/complaints and implements appropriate resolutions
• Understands, promotes, and communicates the value, purpose, and relationship of the Ottawa Inner-City Health program to Carefor
• Evaluates processes and implements strategies to increase efficiency and continuously promote quality improvement.
• Develops procedures for all business practices in Ottawa Inner-City Health, and evaluates and revises policies and procedures on an ongoing basis to reflect changes in practice and requirements from funder or partner organization
• Analyzes data to determine staffing complement in collaboration with the Manager
• Works in collaboration with the OICH team and client/family to develop the initial Client Care Plan, revises as required, and completes Safety Assessments
• Completes interim reports on clients every six months, and as requested by funder or partner organizations
• Ensures that the quality of client care delivery is consistent with the standards of practice and regulatory requirements of the College of Nurses of Ontario (CNO) and any other governing regulatory body, as well as with the mission, vision, values and strategic plan of Carefor
• Meets the contractual terms set forth by external/funding partners and maintains communication with these partners as needed
• Participates in clinical call rotation
• Assists with operation of the program in the Manager’s absence
• Makes recommendations regarding CCW placement and schedules
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, regulatory standards of the CNO, practice standards, Carefor Policies & Procedures, and the OICH policies and procedures
• Participates in health and safety training including WHMIS and applies this knowledge while ensuring compliance by all staff
• Works in collaboration with Management and Human Resources to complete return to work plans for Ottawa Inner-City Health Workers taking part in modified work
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, regulatory standards of the CNO, practice standards, Carefor Policies & Procedures, and the OICH policies and procedures
• Participates in health and safety training including WHMIS and applies this knowledge while ensuring compliance by all staff
• Works in collaboration with Management and Human Resources to complete return to work plans for Ottawa Inner-City Health Workers taking part in modified work

Working Conditions:

• Potential Exposure to crisis situations
• May be required to travel locally within the region 10% of the time

• Registered Practical Nurse, required
• 3+ years community experience in nursing or Ottawa Inner-City Health; an asset
• Demonstrated supervisory experience and the ability to delegate tasks and regulatory controlled acts as required
• Proficiency in MS Office Programs and Database Management
• Strong observation, assessment and problem-solving skills
• Highly developed organizational and interpersonal skills
• Excellent communication skills and an understanding of effective communication methods when dealing with a culturally diverse and vulnerable population
• Strong clinical assessment skills
• Strong problem solving and decision-making ability
• Ability to work collaboratively as a member of an interdisciplinary team
• A vehicle and a valid Ontario Driver’s license; required
• Ability to manage competing demands
• Demonstrated flexibility and adaptability
• Experience working in a health care environment and/or working in a non-profit organization
• Bilingualism in both official languages (French), an asset
• Experience working with vulnerable populations, an asset
• Possesses certification in Mental Health and Addictions; Palliative care (LEAP), an asset
• Previous experience working with unregulated care providers, an asset
• Member of the Registered Practical Nurses Association of Ontario (RPNAO)
• This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanor
• and a customer centric approach.
• Ability to proactively provide effective recommendations regarding CCW assignments and schedules
• Leads by example to promote continuous quality improvement
• Ability to assist with the development of policies and procedures for all business practices in Ottawa Inner-City Health, based on changes in practice and requirements from funder or partner organization
• Ability to be flexible, encourage and enable change
• Ability to proactively provide effective, timely solutions
• Good organizational, time management, and prioritizing skills
• Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all levels of the organization, public speaking experience; an asset
• Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues.
• Exhibits ethical standards in personal and professional life

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• Staff who are deeply committed to excellent client care
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

• Provides complete, relevant assessment of the client utilizing pre-set procedures
• Develops a care plan with the client and family based on the nursing assessment, incorporating discharge planning
• Implements nursing strategies or interventions according to the established care plan
• Performs technical nursing skills at a safe level in accordance with nursing principles and Carefor’s policies and procedures
• Describes, evaluates and documents client/family responses to care plan utilizing established procedures and
• the achievement of realistic client-centered outcomes, and revises the plan as required
• Describes and documents nursing processes clearly, concisely, accurately and appropriately, according to Carefor documentation standards
• Demonstrates respect for client’s choices and decisions
• Utilizes adult learning principals and established teaching materials to provide health teaching to clients and families
• Reports and discusses client’s status on a regular basis with other members of the health care team
• Acting as a wound champion to manage wounds based on best practices

• Registration with the College of Nurses in Ontario
• High tech skills required
• Experience with IV restart
• Palliative experience preferred
• LEAP training or willing to take as a requirement to palliative care provision
• Experience in community health care preferred
• Excellent documentation skills
• Ability to problem solve and to adapt nursing to independent practice
• Ability to work collaboratively as a member of an interdisciplinary practice
• Possession of a valid driver’s license, (G2 level)
• Use of a reliable vehicle that is insured for business use required
• Bilingualism (French/English) an asset

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid mileage between clients
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Work-life balance
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

Job Types: Full-time, Permanent

Rate of pay: $31.36 – $45.54 per hour

Work location: on the road

As a Registered Practical Nurse in Carefor’s Visit Nursing Program, you will make a difference in the lives of your clients in the community by utilizing your excellent communication skills to obtain relevant information from your clients and their families. You will implement nursing strategies or interventions according to the established care plan in consultation with the client and/or caregiver and the health care team. You will utilize adult learning principals and teaching materials to provide guidance to clients and their caregivers. You will incorporate your research findings into your daily clinical practice while demonstrating your exceptional time management and advance planning skills that will promote client-directed care, self-care and independence.

• You are registered in good standing with the College of Nurses in Ontario (CNO)
• You have excellent high tech skills (with IV restart) or a passion to be trained in these skills
• You possess a valid driver’s license and the use of a reliable vehicle
• You have excellent documentation skills
• You have the ability to work collaboratively as a member of an interdisciplinary practice
• You have excellent problem solving skills and the ability to adapt nursing to independent practice
• You take initiative and you are passionate about caring for your clients
• Ability to converse in both official languages (English/French)
• Experience in palliative care
• You have LEAP training or are willing to take part as a requirement to palliative care provision
• Experience in community health care
• Current skills in Foot Care

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid mileage between clients
• Smartphone provided and Android Tablet
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture

• Schedules service providers for client visits in areas assigned by the manager.
• Provides work schedules to staff that meet client needs and maximize continuity of care.
• Keeps up to date with daily changes such as staff availability, changes in client service
• authorizations and/or care plans
• Ensures client and service provider information is accurate and up to date in the
• scheduling database
• Provides timely information, through the use of communication technology (telephone,
• fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and
• Supervisors, clients, and customers
• Verifies visit confirmations from field staff and processes in a timely manner to be
• processed by the billing department
• Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours,
• mileage, stats, and premiums.
• Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not
• seen/ not found visits, extensions to planned review dates
• Works collaboratively as part of a team willing to assist others and mentor new staff
• Contributes to the principles of customer-focused service and continuous quality improvement
• Functions and completes all duties in compliance with Occupational Health and Safety
• legislation, regulations, and Carefor policies, procedures, and standards

• Diploma or Degree from an accredited College or University
• Previous scheduling experience preferred
• Experience using database software and Microsoft Office Suite
• Accurate and efficient computer data-entry skills
• Knowledge of medical terminology is considered an asset
• Demonstrated problem-solving skills
• Excellent interpersonal skills
• Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
• priorities to meet changing demands and circumstances
• Ability to respond appropriately in pressure situations with a calm and professional
• demeanor
• Ability to plan, organize and coordinate activities
• Must be able to work independently and within a team
• Excellent communication skills, both verbal and written

• Acts within the unregulated worker’s role when making observations regarding the clients health status, condition and situation
• Uses information in the care plan, computer memos, and staff communication log when making observations, and seeks out guidance and information from the nurse, manager or other relevant staff members as required
• Reports all changes in client condition/situation in accordance with Carefor policies and procedures
• Contributes to the development and revision of client’s service plans in collaboration with the nurse
• Sets service goals in collaboration with the client, the nurse and the manager
• Any changes to the care plan must be implemented by the manager or nurse for safety, liability and financial reasons
• Providing personal care  which includes assistance with all aspects of activities of daily living bathing, mouth and skin care, dressing and grooming, incontinent care, assistance in walking and transfers, climbing or descending stairs, feeding, exercises and bedside care
• Performing delegated tasks (e.g. applying prescription ointment) where required, under the direction of the supervisor or a registered Staff.
• Monitoring and maintaining resident and household safety (report to supervisor)
• Recognizing the social and emotional needs of client and dealing with them effectively (report to supervisor)
• Meal set-up or planning and preparing nutritious meals including special diets
• Light housekeeping/cleaning (including bedrooms, bathrooms, floors, windows and other surfaces)
• Laundering of clothes and linens (wash, fold, put away), including occasional ironing and essential mending of clothing; laundry for incontinence
• Accompanying clients on outings or to appointments as necessary
• Setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment
• Completing assignments in the assigned length of time
• Plan, lead and participate in various programs of meaningful one-on-one and small group activities geared to the guests’ abilities and preferences
• Help create and maintain a peaceful,’ normalized,’ home-like environment for guests
• Assist with recreation and personal interest activities for the clients
• Ensure that the door remained locked at all times
• Assisting clients to keep their rooms clean and tidy and making beds
• Providing medication assistance to clients and signs for medications given
• Making appointments for clients and accompanies them when necessary
• Encouraging and promoting resident independence
• Treating residents with dignity and respect

• Secondary school education preferred (Grade 12)
• Personal Support Worker Certificate, Home Support Worker Certificate (Level II or III), Health Care Aide
• Current Standard First Aid
• Current CPR – Level C
• Dementia education/courses as asset

• Schedules service providers for client visits in areas assigned by manager
• Provides work schedules to staff that meet client needs and maximize continuity of care.
• Keeps up to date with daily changes such as staff availability, changes in client service
• authorizations and/or care plans
• Ensures client and service provider information is accurate and up to date in the scheduling database
• Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, services providers, co-workers, Managers and Supervisors, clients and customers
• Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
• Verifies payroll information for field staff in a timely manner ensuring accuracy of hours, mileage, stats and premiums.
• Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
• Works collaboratively as part of a team willing to assist others and mentor new staff
• Contributes to the principles of customer-focused service and continuous quality improvement
• Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Company cell phone and tablet