Clinical Practice: The Hospice RPN provides service consistent with the standards established by Carefor and CNO. The nursing process is utilized: assessment, planning, implementation and evaluation.

a) Provides complete, relevant assessment of the client, following pre-set procedures

b) Implements the care plan based on the nursing assessment in collaboration with the Hospice RN or physician

c) Implements nursing strategies or interventions according to the established care plan

d) Performs technical nursing skills at a safe level in accordance with scope of practice, nursing principles and Carefor policies and procedures

e) Describes, evaluates and documents client’s responses to the care plan utilizing the electronic record

f) Utilizes appropriate interviewing and communication skills to obtain information from the client/family

g) Describes and documents nursing processes clearly, concisely, accurately and appropriately, according to Carefor standards

h) Evaluates client’s responses to care plan for the achievement of realistic client-centered outcomes. Revises plan as required

i) Demonstrates respect for client’s choices and decisions

j) Utilizes adult learning principles and established teaching materials to provide health teaching to clients, unregulated care providers and volunteers

k) Reports and discusses client’s status on a regular basis with other members of the health care team

l) Liaises with the Hospice staff.

m) Works closely with the PSW’s and volunteers, providing them with direction, teaching and support

n) Orders and checks new medications from the pharmacy and lists the medications on the MAR sheets

Leadership:

a) Works collaboratively within a multidisciplinary team and acts as a clinical resource and mentor for PSW’s, volunteers and students.

b) Shares knowledge, assisting clients to make informed choices in determining health and service needs

c) Influences policy review and development in health care and standards of nursing practice through involvement in Carefor, professional organizations and/or community organizations

Quality & Risk Management:

a) Practices in accordance with the quality and risk management framework of Carefor.

b) Articulates knowledge of components of quality and risk management

c) Plans, implements, evaluates and adjusts care in accordance with customer focused expectations

d) Seeks input from clients to assure that service meets expectations

e) Participates in decision-making and follows up to promote continuous quality improvement

Professional Accountability:

a) Functions in accordance with the Standards of Nursing Practice from the CNO

b) Functions in accordance with Carefor policies, procedures and strategic direction

c) Functions in accordance with applicable legislation

d) Collaborates with management staff and colleagues in the evaluation of own practice

e) Maintains competence through continuing education

Health & Safety Accountability:

a) Functions and reports in compliance with the Occupational Health and Safety legislation & regulations, and Carefor policies and procedures

b) Participates in health and safety training including WHMIS, and applies this knowledge in the workplace

c) Wears or uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices so as to change or negate their functions

d) Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker

e) Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard

f) Does not use or operate any equipment, machine, device or thing, or work in a manner that may endanger him/herself or any other worker

g) Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents

h) Documentation: Drafts and updates documents for internal use on procedures, processes and systems related to the incumbent’s responsibilities.

• Licensed as a Registered Practical Nurse in the province of Ontario
• Clinical practice experience mandatory
• Experience in community health preferred
• Palliative Care mandatory
• Excellent skills in assessment, risk identification and management
• Collaboration, consultation and counseling to resolve issues
• Enhanced chronic disease monitoring and management
• Health teaching
• Excellent verbal and written communication skills
• Interpersonal relationship building
• Ability to work with regulated and unregulated care providers and volunteers

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental benefits
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work-life balance
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

• Assist in the activities of daily living including eating, dressing, transferring, grooming, and bathing
• Provide laundering of clothes and linens
• Provide light cleaning
• Provide respite care
• Provide light meal preparation
• Provide cognitive, social, and compassionate support
• Document reports for clients on their plan of care and any changes in the behaviour of daily routines
• Other related duties and tasks as assigned by the Supervisor in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.

• Ontario Certified Personal Support Worker Certificate and/or National Association of Career Colleges (NAC) Certificate, or Certificate in Home Support Worker (Level II, III), or Developmental Service Worker program, Health Care Aide, Foreign-Trained BScN or Doctor, Paramedic Graduate, BScN Nursing Student, or second year RPN student.
• Clear Vulnerable Sector check (obtained within previous six months)
• Up to date immunizations for diphtheria, tetanus, polio, rubella, and hepatitis
• Negative tuberculosis test
• Must have a current valid driver’s license and own vehicle insurance policy
• Experience with Palliative Care is considered an asset
• First Aid CPR is considered an asset

• Competitive wages (in addition to the Provincial government $3/hr. wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid 3-day orientation
• Paid professional development and training
• Paid education bursaries
• Employee Assistance Program
• Smartphone
• All necessary Personal Protective Equipment (PPE)
• 24/7 on-call Supervisors’ support
• Opportunities for growth
• A collaborative, diverse and inclusive team culture

The Personal Support Worker is a critical role within our communities as it positively affects the lives of clients and ignites the warmth of human connection. You will be making a difference in the lives of your clients each day by providing personal care, delegated exercise programs, and activities of daily living (ADLs) as prescribed by each client’s individual care plan while collaborating with all members of the health care team to meet the needs of individuals to attain their optimal level of independence and well-being.

You will make an impact on the lives of clients in the following ways:

• Assist in the activities of daily living including eating, dressing, transferring, grooming, and bathing
• Provide laundering of clothes and linens
• Provide light cleaning
• Provide respite care
• Provide light meal preparation
• Provide cognitive, social, and compassionate support
• Document reports for clients on their plan of care and any changes in the behaviour of daily routines
• Other related duties and tasks as assigned by the Supervisor in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.

• Certificate in Home Support Worker (Level II, III), Personal Support Worker or Developmental Service Worker program, Health Care Aide, Foreign-Trained BScN or Doctor, Paramedic Graduate, BScN Nursing Student, or second year RPN student.
• Your ability to manage confidential information
• Your ability to work independently
• Your ability to communicate effectively in English, both written and verbal
• You can provide a Vulnerable Sector check (obtained within the previous six months)
• You are comfortable working in various social and economic environments
• You can provide up to date immunizations for diphtheria, tetanus, polio, rubella and hepatitis
• You are comfortable using a smartphone to communicate with clients and Carefor office staff by phone and email
• You are comfortable using a smartphone for screening and security applications (apps)
• Experience with Palliative Care is considered an asset
• First Aid CPR is considered an asset

• Competitive wages (in addition to the Provincial government $3/hr. wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid 3-day orientation
• Paid professional development and training
• Employee Assistance Program
• Smartphone
• All necessary Personal Protective Equipment (PPE)
• 24/7 on-call Supervisors’ support
• Opportunities for growth
• A collaborative, diverse and inclusive team culture

• Oversees and assists the Manager with the clinical operation of the PSS program
• Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
• Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
• Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
• Completes annual performance reviews on assigned Personal Support Services staff
• Identifies and discusses with the Manager employee issues requiring disciplinary action
• Assists in determining the required staffing complement based on identified needs
• Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
• Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.
• Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan
• Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care
• Works in collaboration with client/family to develop the Ottawa Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the funder and PSS care team.
• Ensures that the quality of client care delivery is consistent with the funded contractual terms of care & provides regular updates to the funder regarding the care provided
• Supports PSW scheduling by providing recommendations regarding client care needs
• Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
• Participates in health and safety training including WHMIS and applies this knowledge
• Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work
• Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.
• Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.
• Direction is generally received for outliers to organization’s policies, objectives, and values.
• Direct Reports – Personal Support Workers
• Physical effort required is low intensity, <2 hours per day
• Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.
• Limited exposure to crisis situations
• Able to travel within the Champlain region (if required)
• This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
• Ability to proactively provide effective recommendations regarding PSW placement and schedules
• Leads by example to promote continuous quality improvement
• Ability to assist with the development of policies and procedures for all business practices in Personal Support Services, based on changes in practice and requirements from funder or partner organization
• Ability to be flexible, encourage and enable change
• Ability to proactively provide effective, timely solutions
• Good organizational, time management, and prioritizing skills
• Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all level of the organization, public speaking experience an asset
• Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues.
• Exhibits ethical standards in personal and professional life

• A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required
• A minimum 1-year leadership is preferred
• A minimum of 2 years community experience in Nursing or Personal Support Services
• Demonstrated leadership abilities with highly developed organizational skills
• Demonstrated understanding of CNO Standards of Practice
• Excellent interpersonal and verbal/written communication skills
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work collaboratively with internal and external stakeholders
• A vehicle and a valid Ontario Driver’s license are required
• Ability to manage coinciding demands
• Experience working in a health care environment and/or working in a non-profit organization
• Ability to converse in both official languages (English/French)
• Experience providing Palliative Care and/or Dementia Care
• Palliative certification (LEAP)
• Gentle Persuasive Approach certification (GPA)
• Previous experience working with unregulated care providers

• Competitive base salary
• Defined benefit pension program: HOOPP Pension Plan
• Flexible schedule and work arrangements
• Work life balance
• Health Insurance
• Employee assistance program
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients
• On-site parking

Salary: $63,297.00 – $87,028.50

Term: 18 months, March 2025- September 2026

Schedule:

• Day shift
• Monday to Friday
• Weekend as needed

Work Location: In person

• Pick up at specified location, at designated time and transport to their destination on time.
• Guide or assist client to get in and out of the vehicle
• Escort clients as required from door to door and if necessary, ensure the appropriate person at the destination is aware of the client’s arrival.
• Load mechanical aids, handling equipment safely and carefully to prevent damage. Ensure aids or other items are secured in the vehicle
• Reports any incident or concern regarding client to manager, e.g. changes in condition, increasing frailty, confusion or forgetfulness
• Carries out Daily Inspection and records.
• Does not operate the vehicle if safety features on the vehicle are not operating properly e.g. brake lights, turn signals, back up signal.
• Record on the Daily Inspection sheet and reports any mechanical deficiencies e.g. improperly operating signal lights, low tires, unusual sounds.
• Keep interior and exterior of vehicle clean – daily removing garbage and other items; weekly thorough cleaning of interior and exterior (weather permitting).
• May be assigned to take vehicle to the service center for maintenance.
• May be required to carry out minor maintenance such as changing windshield wipers, air in tires.
• Keeps the vehicle at least ¾ full of fuel at all times
• Accurately completes records of drives, mileage, fares, and time as required by Carefor
• Attend in-service or department meetings as scheduled
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents

• Secondary school education preferred
• Must have a current valid driver’s license, Class G or higher in the province of Ontario (not graduated license)
• No known health conditions that may impair driving safety
• Must be at least 25 years of age for insurance purposes
• Must have some basic knowledge of technology such as GPS, cell phones, access to emails etc
• Minimum 3 years driving experience with a clean driving record
• Experience working with seniors and/or persons with disabilities is an asset.

• Competitive wages
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Evening and weekend shift premiums
• Paid professional development and training
• Paid orientation and preceptorship
• Employee Assistance Program
• All necessary Personal Protective Equipment
• Flexible schedule and work arrangements
• A collaborative team culture that supports making a difference in the lives of our clients