• Responds to the needs of clients and volunteers at the point of contact and for information or referral purposes
• Effectively communicates and interacts with clients in a courteous and professional manner
• Accesses and utilizes community resources where appropriate
• Collaborates with the marketing team to promote events and programs and assists with the development of monthly program calendars
• Organizes supplies, equipment, and resources for the programs
• Provides information, coordinates services and/or refers clients/caregivers to other resources as required
• Initiates and completes the client intake process (including the required assessments and reassessments for specific programs) with guidance from the Centre Leader
• Maintains and updates client and volunteer files in the client information management system including schedules
• Assists with volunteer recruitment, selection, orientation, and training, and supports in-service meetings as needed
• Answers the telephone and greets clients
• Completes the time sheet data entry for payroll as needed
• Supports the client survey distribution per the established schedule
• Processes client payments, donations, and fundraised money
• Prepares and reconciles bank deposits, and deposits money at the bank as required
• Participates in fundraising activities which may occur after regular hours
• Reviews client billable services and volunteer reimbursements before sending to the central finance department
• Maintains the petty cash
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.
• Participates in health and safety training including WHMIS and applies this knowledge in the workplace
• Wears or uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices as to change or negate their functions
• Reports the absence of or defect in any equipment or protective device, and which may endanger self or other worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Does not use or operate any equipment, machine, device, or work in a manner that may endanger self or other worker
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents (eg. WSIB injuries, infection control)
• Adheres to the Carefor standards for conduct and behavior and upholds Carefor’s Core Values
• Ensures that confidential information relating to clients, work colleagues, suppliers and Carefor’s operations is properly protected and not disclosed to third parties, unless allowed or required under relevant law or regulation
• Treats all people with respect and undertakes duties with care and diligence
• Does not use information obtained in the course of employment for personal financial gain; nor allows that information be used to obtain financial benefit for any other person or company
• Ensures all dealings with clients, suppliers and other parties are kept at arm’s length to avoid the possibility of actual or perceived conflicts of interest
• Complies with all statutory and internal disclosure requirements on a timely basis and ensures to the best of ability the accuracy and comprehensiveness of the information
• Performs other duties as assigned
• Participates on committees/project work group as assigned

• Post-secondary education in Office or Business Administration or similar field, or an acceptable combination of education and experience may be considered
• 3 years’ experience in a multi-level, not-for-profit organization and/or community support services an asset
• Experience working with volunteers an asset
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher) and client data base systems (CIMS)
• Experience in customer service
• Physical ability to perform duties such as standing for long periods, squatting, bending, and lifting heavy objects
• Ability to organize, prioritize and multi-task
• Excellent interpersonal skills and an ability to communicate effectively with clients, caregivers, staff, health care professionals, service agencies both verbally and in writing
• Bilingualism (English/French) an asset
• Valid Class G drivers’ license and use of own vehicle
• Acceptable Vulnerable Sector Background Check

• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

Salary Range: $40,404.00 – $53,040.00 (annual)

Target Hiring Range: $40,404.00 – $46,293.00 (annual)

Clinical Practice

In all Carefor programs, the RPN provides service consistent with the standards established by Carefor and provincial regulatory agencies/bodies. The nursing process is utilized: assessment, planning, implementation and evaluation.

• Provides complete, relevant assessment of the client
• Develops a care plan with the client based on the General and Diabetic Foot Assessment Tool
• Implements nursing strategies or interventions according to the established care plan
• Describes, evaluates and documents client’s/family’s responses to care plan utilizing established procedures
• Utilizes appropriate interviewing and communication skills to obtain information from the client/family
• Describes and documents nursing processes clearly, concisely, accurately and appropriately, according to Carefor documentation standards
• Evaluates client’s/family’s responses to care plan for the achievement of realistic client-centered outcomes and revises plan as required
• Demonstrates respect for client’s choices and decisions
• Utilizes adult learning principals and established teaching materials to provide health teaching to clients and families
• Analyses and incorporates current research findings into clinical practice (e.g.best practices, products & procedures)
• Sanitization of equipment and instruments according to established regulations, policies and procedures.

Resource Management

• Refers clients to appropriate levels of nursing providers, support providers and to other disciplines (e.g., ET, Leg Ulcer specialist, Physician, etc.)
• Documents rationale for referrals, for increase/decrease in visits
• Provides cost-effective, organized, outcome directed care on an ongoing basis (e.g., supplies, visit utilization)
• Demonstrates effective time management, planning and organizing of days’ work activities
• Promotes client-directed care, self-care and independence through teaching

Leadership

• Works collaboratively within a multidisciplinary team and acts as a clinical resource and mentor for other care providers, staff, and students
• Shares knowledge, enabling clients, family, and community to make informed choices in determining health and service needs
• Promotes involvement of client/family in determining health and service needs

Quality & Risk Management

• Practices in accordance with the quality and risk management framework of the organization (e.g., universal precautions, ergonomics)
• Demonstrates knowledge of components of quality and risk management (e.g., infection control, client safety, medication, incident reports)
• Plans, implements, evaluates, and adjusts care in accordance with customer focused expectations
• Seeks input from clients to assure that service meets expectations (e.g., to ensure client satisfaction)
• Functions as an effective team member (e.g., Collaborating with members of interdisciplinary team).
• Participates in decision-making and follows up to promote continuous quality improvement.

Professional Accountability

• Functions in accordance with the Standards of Nursing Practice from the appropriate provincial regulatory body (College of Nurses)
• Functions in accordance with the Carefor policies, procedures and strategic directions (e.g. health care manual, new technology initiatives)
• Functions in accordance with applicable legislation (e.g. informed consent, client Bill of Rights)
• Maintains competence through continuing education (e.g. In services, CPR, seminars)
• Collaborates with management staff and colleagues in the evaluation of own practice (e.g. CNO Reflective practice)

Health and Safety Accountability

• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Demonstrates and applies knowledge of WHMIS in the workplace (e.g. biohazard)
• Wears or uses any/all protective equipment or clothing provided by Carefor as per guidelines.
• Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
• Recognize and Reports any Health and Safety issue and / or hazards
• Does not use or operate any equipment, machine or device, or work in a manner that may endanger him/herself or any other worker
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents (e.g. WSIB injuries).

Core Competencies

Communication – Interacts effectively with clients, coworkers, physicians, public, volunteers, other Branches and Organizations by:

• Listening and striving to understand
• Communicating in a clear and effective manner, demonstrating respect, empathy and understanding.
• Using clear, factual, audience appropriate language, avoiding jargon
• Maintaining confidentiality
• Communicates effectively within the organization (e.g. call checks, voice mail, fax, supervisors)

Accountability – Accepts responsibility for achieving the expectations of the job/role by:

• Consistently focuses on the client/customer
• Approaches a task, carrying it out and taking responsibility of how it turns out
• Protects the safety and welfare of others (e.g. use of code 33 & 44)
• Performs in accordance with the mission, vision and values of the organization
• Uses sound knowledge and skill in work/role performance

Client Focus – Places the needs of clients / customers first by:

• Striving to anticipate and exceed the needs of clients / customers
• Involving clients in decision making
• Monitoring and evaluating results / outcomes
• Advocating for the needs of clients

Teamwork – Works cooperatively and respectfully with others to further the goals of the client and the organization by:

• Participates effectively as a team member
• Values and respects individual contributions
• Shares knowledge and experience
• Looking for ways to improve work or care process, based on results and/or evidence

Quality Improvement – Identifies client/customer needs and improves service by:

• On-going care delivery review and evaluation (e.g. verbal reports, care plan updates, caseload Management)
• Looks for ways to improve work or care process, based on results and / or evidence (e.g. sharing results of best practice)

Adaptability to Change – Recognizes and accepts change as a reality by:

• Asking questions until understanding is achieved
• Being receptive to new ideas and willing to try new methods and approaches
• Being able to adapt to change as the job requires
• Accepting the challenge of self-directed learning

Caring/Respect – Demonstrates a concern and caring for clients / colleagues / customers as individuals by:

• Respecting the values and opinions of others
• Demonstrating genuine regard and compassion for others
• Respecting the confidentiality and integrity of others
• Appreciating and celebrating the contributions and successes of other individuals and groups

Continuing Education & Learning

• Maintains Competence and skills required by Carefor
• Maintains the level of competencies and skills required to meet community needs
• Adapts to change in the role by acquiring the appropriate skills and abilities

• Licensed as a Registered Practical Nurse in the province of Ontario
• Advanced Foot Care Certificate, the applicant must be willing to obtain the certificate with support from Carefor
• Experience in foot care clinics preferred
• Previous community experience will be considered an asset
• Minimum of nine (9) months to one (1) year of related experience required
• Excellent skills in assessment, risk identification and management
• Collaboration, consultation and counseling to resolve issues
• Enhanced chronic disease monitoring and management
• Health teaching, increase access for clients for health-related information to support self-management
• Excellent verbal and written communication, ability to work collaboratively as a member of an interdisciplinary team, system navigation
• Interpersonal relationship building

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid mileage between clients
• Smartphone provided and Android Tablet
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture

Job Types: Full-time, Part-time, Permanent

Responsibilities:

• Follow the individual’s care plan and inform a supervisor if care needs have changed.
• Contributes to the development of the client’s Care Plan, which is created by the Personal Support Program Supervisor.
• Performs personal support tasks reflecting the needs of the individual/family. Tasks may include:
• light housekeeping duties,
• meal set-up or planning and preparing nutritious meals including special diets,
• laundering of clothes and linens,
• monitoring and maintaining household safety,
• providing personal care which could include bathing, mouth and skin care, dressing and grooming, assistance in walking and transfers, climbing or descending stairs, feeding, exercises and bedside care,
• perform delegated tasks (e.g. applying prescription ointment) where required, under the direction of the supervisor or another Professional (RN, PT, OT),
• recognizing the social and emotional needs of clients and dealing with them effectively,
• providing respite care, accompanying clients on outings or to appointments as necessary, shopping for client as required,
• Planning and organizing each day’s activities, setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment, completing assignments in the assigned length of time,
• Receives direction and assignments from the coordinator or supervisor by phone, voicemail, email or in person.
• Consults with the coordinator or supervisor regarding assignment changes, referral changes/differences and other pertinent information.
• Reports verbally to the supervisor any changes in the individual’s personal support needs or home situation requiring a change in the care plan.
• Completes daily call a-heads and reports any changes to schedule to the coordination team immediately.
• Observes the client’s pattern of communication and relating and reports changes/concerns to the supervisor.
• Utilizes verbal and non-verbal communication skills effectively with the client.
• Consults with the supervisor when unable to resolve difficulties with a client or team member or when requiring clarification about an issue.
• Listen to voice mail message and check emails regularly and responds promptly when required.
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.
• Participates in health and safety training including WHIMS and applies this knowledge in the workplace.

• Participates in all Mandatory Education
• Wears and uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices to change or negate their functions.
• Reports the absence of or defect in any equipment or protective device of which he/she is aware, and which may endanger him/herself, another worker or the client.
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard to their supervisor or coordinator.
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents.

• Certificate in Personal Support Worker program
• Registration with the Personal Support Network of Ontario- recommendedCurrent Standard First Aid Certificate
• Current CPR level C Certificate
• Housekeeping experience
• Meal Preparation experience
• Experience working with elderly
• Must be able to communicate well, both written and verbal
• Ability to take direction well
• Ability to work independently
• Ability to adjust to working in different social and economic environments
• Ability to use technology

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Provincial government $3/hr. wage enhancement)
• Paid mileage between clients
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

The Personal Support Worker is a critical role within our communities as it positively affects the lives of clients and ignites the warmth of human connection. You will be making a difference in the lives of your clients each day by providing personal care, delegated exercise programs, and activities of daily living (ADLs) as prescribed by each client’s individual care plan while collaborating with all members of the health care team to meet the needs of individuals to attain their optimal level of independence and well-being.

You will make an impact on the lives of clients in the following ways:

• Assist in the activities of daily living including eating, dressing, transferring, grooming, and bathing
• Provide laundering of clothes and linens
• Provide light cleaning
• Provide respite care
• Provide light meal preparation
• Provide cognitive, social, and compassionate support
• Document reports for clients on their plan of care and any changes in the behaviour of daily routines
• Other related duties and tasks as assigned by the Supervisor in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.

• Certificate in Home Support Worker (Level II, III), Personal Support Worker or Developmental Service Worker program, Health Care Aide, Foreign-Trained BScN or Doctor, Paramedic Graduate, BScN Nursing Student, or second year RPN student.
• Your ability to manage confidential information
• Your ability to work independently
• Your ability to communicate effectively in English, both written and verbal
• You can provide a Vulnerable Sector check (obtained within the previous six months)
• You are comfortable working in various social and economic environments
• You can provide up to date immunizations for diphtheria, tetanus, polio, rubella and hepatitis
• You are comfortable using a smartphone to communicate with clients and Carefor office staff by phone and email
• You are comfortable using a smartphone for screening and security applications (apps)
• Experience with Palliative Care is considered an asset
• First Aid CPR is considered an asset

• Competitive wages (in addition to the Provincial government $3/hr. wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid 3-day orientation
• Paid professional development and training
• Employee Assistance Program
• Smartphone
• All necessary Personal Protective Equipment (PPE)
• 24/7 on-call Supervisors’ support
• Opportunities for growth
• A collaborative, diverse and inclusive team culture