• Schedules service providers for client visits in areas assigned by manager
• Provides work schedules to staff that meet client needs and maximize continuity of care.
• Keeps up to date with daily changes such as staff availability, changes in client service
• authorizations and/or care plans
• Ensures client and service provider information is accurate and up to date in the
• scheduling database
• Provides timely information, through the use of communication technology (telephone,
• fax, e-mail, voicemail), to field staff, services providers, co-workers, Managers and
• Supervisors, clients and customers
• Verifies visit confirmations from field staff and processes in a timely manner to be
• processed by the billing department
• Verifies payroll information for field staff in a timely manner ensuring accuracy of hours,
• mileage, stats and premiums.
• Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not
• seen/ not found visits, extensions to planned review dates
• Works collaboratively as part of a team willing to assist others and mentor new staff
• Contributes to the principles of customer-focused service and continuous quality
• improvement
• Functions and completes all duties in compliance with Occupational Health and Safety
• legislation, regulations, and Carefor policies, procedures, and standards

• Registration with the College of Dietitians of Ontario
• BSc
• Driver’s License and a reliable vehicle that is insured for business use
• 3 to 5 years Clinical practice experience preferredExperience:
  • Experience in community health preferred
  • Current certification in CPR (recommended)

  Skills:

  • Observation
  • Independent assessment
  • Health teaching
  • Communication
  • Interpersonal relationship building
  • Ability to work collaboratively as a member of an interdisciplinary team
  • Bilingual (English/French) preferred

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Work-life balance
• Flexible Shifts
• Employee Assistance Program
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

Job Types: Full-time, Temporary ( 6 months contract)

Salary: $40.66-$46.70 per hour

• Assess and treat clients with a wide range of acute and chronic conditions
• Test and measure the functioning of the musculoskeletal, neurological, pulmonary, and cardiovascular systems.
• Establish a clinical diagnosis and care plan for the treatment of physical problems
• Document and communicate care plan according to established guidelines and standards
• Measure the client’s/family’s progress towards goal achievement using objective measures.
• Demonstrate evidence of consultation and negotiation with client/family during delivery of care
• Provide client, family or support personnel with education and training to maximize physical abilities
• Utilize adult learning principles and established teaching materials to educate clients and families
• Identify and utilize appropriate tools and resources to deliver care and manage these responsibly.
• Refer client/family to appropriate levels and types of care and community resources as needed
• Promote client-directed care, self-care, and independence

• Registration with the College of Physiotherapy of Ontario
• Excellent time management and organizational skills and ability to work independently.
• Excellent oral and written communication skills
• Strong skills in critical thinking, decision-making, and analysis
• The ability to work collaboratively with case managers, clients, families, and other caregivers to provide service.
• Possession of a valid driver’s license (G2 level) and use of a reliable vehicle.
• 2–5 years Clinical practice experience preferred
• ADP Authorizer preferred
• Experience in community health is an asset
• Bilingualism (French/English) is considered an asset

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental benefits
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work-life balance
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

• Leads the care management and home care assessment responsibilities of clients transitioning out of hospital within the @Home Program;
• Acts as primary nurse to clients within the @Home Program in the delivery of nursing care;
• Acts as a resource, support and mentor to the @Home Program care team, providing coaching, education, and instruction to encourage individual and operational performance objectives. Encourages and models critical clinical inquiry that cultivates evidence-informed practice;
• Supports the performance management process with assigned staff and engages with appropriate managers regarding any performance issues which require disciplinary action;
• Contributes to human resources management including employee relations, progressive discipline, health and safety, continuing education, performance development, recognition of staff and orientation, as required;
• Assists the Manager in identifies areas for recruitment, anticipates and monitors staffing needs and initiates appropriate action to obtain/maintain an adequate compliment staff for the @Home program;
• Investigates and evaluates client and staff concerns/complaints and implements appropriate resolutions, as required; and
• Provides leadership coverage of the @Home Team as required.
• Leads by example and promotes continuous quality improvement;
• Understands, promotes, and communicates the value, purpose, and goals of the @Home Program;
• Working with the Allied Health Services Manager in the evaluation and revision of @Home Program policies and procedures, based on changes in practice and requirements from funder or partner organization;
• Ensures that the quality of client care delivery is consistent with Carefor’s mission, vision, values and strategic plan;
• Meets the contractual terms set forth by external/funding partners and maintains communication with these partners as needed;
• Assists with operation of the program; provision of direct client care as required;
• Collaborate to address quality, safety and risk management issues, including the creation of professional development and performance improvement plans to address shortfalls;
• Contribute to the improvement of client outcomes (quality of life and quality of care) based on best available evidence and efficient utilization of resources;
• Contribute to business development initiatives, as required;
• Support the @Home Program team through regular meetings, orientation, mentorship, consultation, and guidance with complex clinical situations. Participate on internal and external case conferences or meetings as required; and
• Operates within as well as monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures.

Working Conditions:

• Combined regular office environment with some flexibility of remote work.
• A vehicle for travel within the Ottawa region to support Nursing staff working in various community settings (e.g. individual homes, retirement homes, Carefor clinics) will be required.
• Ability to work flexible hours to support client needs, may be required.
• Leadership On-Call rotation with evening, weekend, and statutory holiday coverage.

• Registered Nurse (RN) in good standing with the College of Nurses of Ontario is required.
• Three (3) years recent experience working within the adult home health care sector with related experience to support the provision of restorative care to older adults.
• Knowledge of the related regulatory and legislative requirements within Ontario is required.
• Certification in clinical specialties and chronic disease management is preferred.
• Ability to promote and facilitate evidence-based practice within a community setting with demonstrated expertise and ability to apply, teach, coach, and mentor individuals and teams.
• Superior communication skills and ability to communicate effectively to direct and motivate others while maintaining a persuasive and credible presentation style at all levels of the organization.
• Demonstrated effective critical thinking, analytical, and problem-resolution skills.
• Excellent organizational, planning, and time management skills.
• Proficiency in using Microsoft Office applications (e.g., Outlook, Word, Excel, etc.).
• Experience in a unionized environment is an asset.
• Bilingualism (French/English) considered an asset.

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental benefits
• Work-life balance
• Employee Assistance Program
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

• Assess and treat clients with a wide range of acute and chronic conditions
• Test and measure the functioning of the musculoskeletal, neurological, pulmonary, and cardiovascular systems.
• Establish a clinical diagnosis and care plan for the treatment of physical problems
• Document and communicate care plan according to established guidelines and standards
• Measure the client’s/family’s progress towards goal achievement using objective measures.
• Demonstrate evidence of consultation and negotiation with client/family during delivery of care
• Provide client, family or support personnel with education and training to maximize physical abilities
• Utilize adult learning principles and established teaching materials to educate clients and families
• Identify and utilize appropriate tools and resources to deliver care and manage these responsibly.
• Refer client/family to appropriate levels and types of care and community resources as needed
• Promote client-directed care, self-care, and independence

• Registration with the College of Physiotherapy of Ontario
• Excellent time management and organizational skills and ability to work independently.
• Excellent oral and written communication skills
• Strong skills in critical thinking, decision-making, and analysis
• The ability to work collaboratively with case managers, clients, families, and other caregivers to provide service.
• Possession of a valid driver’s license (G2 level) and use of a reliable vehicle.
• 2–5 years Clinical practice experience preferred
• ADP Authorizer preferred
• Experience in community health is an asset
• Bilingualism (French/English) is considered an asset

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental benefits
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work-life balance
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

• Complete clinically relevant assessments of the client/family and their environment.
• Develop a care plan with the client and family based on the assessment
• Document and communicate care plan as well as client care activity per college standards
• Implement strategies or interventions according to realistic client-centered outcomes
• Document client care activity concisely and accurately, according to College guidelines and Carefor standards
• Utilize practices supported by evidence and research to achieve realistic, client-centered outcomes
• Use proactive preventative measures, early intervention, client/caregiver education, and self-management support to facilitate independence, community integration and aging at home
• Play an integral role in promoting independence and facilitating the safe provision of care in the home
• Assist with and complete applications for funding of equipment and renovations.
• Refer clients to appropriate community resources and programs, as well other disciplines as necessary

• Registration with the College of Occupational Therapy of Ontario
• Excellent time management and organizational skills and able to work independently
• Excellent oral and written communication skills
• Strong skills in critical thinking, decision-making and analysis
• The ability to work collaboratively with case managers, clients, families and other caregivers to provide service
• Possession of a valid driver’s license (G2 level) and use of a reliable vehicle
• 2–5 years clinical practice experience preferred
• ADP Certification strongly preferred
• Experience in community health
• Bilingualism (French/English) is considered an asset

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental benefits
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work-life balance
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

Primary Responsibilities Include

• Oversees and assists the Manager with the clinical operation of the PSS program
• Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
• Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
• Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
• Completes annual performance reviews on assigned Personal Support Services staff
• Identifies and discusses with the Manager employee issues requiring disciplinary action
• Assists in determining the required staffing complement based on identified needs
• Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
• Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.

 Operational And Organizational Responsibilities

• Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan
• Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care
• Works in collaboration with client/family to develop the Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the funder and PSS care team.
• Ensures that the quality of client care delivery is consistent with the funded contractual terms of care & provides regular updates to the funder regarding the care provided
• Supports PSW scheduling by providing recommendations regarding client care needs
• Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints

Health And Safety Responsibilities

• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
• Participates in health and safety training including WHMIS and applies this knowledge
• Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work

Problem Solving

Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.

Decision Making/Independence Of Action

Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.

Direction is generally received for outliers to organization’s policies, objectives, and values.

Managing And Leading

• Direct Reports – Personal Support Workers

Physical Effort

• Physical effort required is low intensity, <2 hours per day

Mental Effort

• Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.

Working Conditions

• Limited exposure to crisis situations
• Able to travel within the Champlain region (if required)

• A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required
• A minimum 1-year leadership is preferred
• A minimum of 2 years community experience in Nursing or Personal Support Services
• Demonstrated leadership abilities with highly developed organizational skills
• Demonstrated understanding of CNO Standards of Practice
• Excellent interpersonal and verbal/written communication skills
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work collaboratively with internal and external stakeholders
• A vehicle and a valid Ontario Driver’s license are required
• Ability to manage coinciding demands
• Demonstrated flexibility and adaptability

Qualifications Considered an Asset

• Experience working in a health care environment and/or working in a non-profit organization
• Ability to converse in both official languages (English/French)
• Experience providing Palliative Care and/or Dementia Care
• Palliative certification (LEAP)
• Gentle Persuasive Approach certification (GPA)
• Previous experience working with unregulated care providers

Competencies

• This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
• Ability to proactively provide effective recommendations regarding PSW placement and schedules
• Leads by example to promote continuous quality improvement
• Ability to assist with the development of policies and procedures for all business practices in Personal Support Services, based on changes in practice and requirements from funder or partner organization
• Ability to be flexible, encourage and enable change
• Ability to proactively provide effective, timely solutions
• Good organizational, time management, and prioritizing skills
• Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all level of the organization, public speaking experience an asset
• Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues.
• Exhibits ethical standards in personal and professional life

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Work-life balance
• Health and Dental benefits
• Flexible Shifts
• Employee Assistance Program
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

• Assist with personal support tasks reflecting the needs of the individual/family
• Assist with daily housekeeping duties (sweeping, dusting, tidying, bed-making etc.)
• Facilitate meaningful activities to ensure guest’s enjoy their stay
• Actively participate in program planning, problem-solving and decision making
• Plan, lead and participate in a varied program of meaningful one-on-one and small group activities geared to the guests’ abilities and preferences
• Support the guest’s need for supervision/cueing/assistance with bathing, dressing, eating, toileting and mobilizing
• Assist with laundry (bed linen, towels etc.) for the program
• Undertake meal preparation and other kitchen duties
• Help create and maintain welcoming, home-like environment for guests
• Maintain a clean and safe environment
• Encourage guests to contribute to the tasks involved in running of the program, to the best of their abilities.
• Work as part of a team that includes staff, volunteers, guests and family members

• Experience working with individuals with dementia
• Ontario Certified Personal Support Worker Certificate and/or National Association of Career Colleges (NAC) Certificate, or Certificate in Home Support Worker (Level II, III), or Developmental Service Worker program, Health Care Aide, Foreign-Trained BScN or Doctor, Paramedic Graduate, BScN Nursing Student, or second year RPN student.
• Demonstrated ability to work with seniors living with special needs
• Ability to provide and implement recreation activities with the Guests
• Good assessment skills
• Ability to work within a structured environment independently and collaboratively within the team
• Ability to provide Activities of Daily Living
• Ability to provide Instrumental Activities of Daily Living (e.g. assistance with medication)
• Ability to stand for long periods of time, lifting, and stretch
• Ability to understand, speak, read and write English fluently
• Ability to understand and speak fluently in French
• Positive outlook and welcoming personality
• Self-motivated, patience and flexibility
• Excellent communication skills/ interpersonal skills
• Ability to take direction well
• Ability to adjust to working in a multicultural environment
• Excellent decision making skills and ability to problem solve
• Ability to work in stressful situations

• Competitive wages (in addition to the Provincial government $3/hr. wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid orientation
• Paid professional development and training
• Employee Assistance Program
• Work-life balance
• Smartphone
• All necessary Personal Protective Equipment (PPE)
• 24/7 on-call Supervisors’ support
• Opportunities for growth
• A collaborative, diverse and inclusive team culture

Job type: Part time, Casual- 6 shifts/biweekly or 3 shifts/biweekly

• Assist in the activities of daily living including eating, dressing, transferring, grooming, and bathing
• Provide laundering of clothes and linens
• Provide light cleaning
• Provide respite care
• Provide light meal preparation
• Provide cognitive, social, and compassionate support
• Document reports for clients on their plan of care and any changes in the behaviour of daily routines
• Other related duties and tasks as assigned by the Supervisor in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.

• Ontario Certified Personal Support Worker Certificate and/or National Association of Career Colleges (NAC) Certificate, or Certificate in Home Support Worker (Level II, III), or Developmental Service Worker program, Health Care Aide, Foreign-Trained BScN or Doctor, Paramedic Graduate, BScN Nursing Student, or second year RPN student.
• Clear Vulnerable Sector check (obtained within previous six months)
• Up to date immunizations for diphtheria, tetanus, polio, rubella, and hepatitis
• Negative tuberculosis test
• Must have a current valid driver’s license and own vehicle insurance policy
• Experience with Palliative Care is considered an asset
• First Aid CPR is considered an asset

• Competitive wages (in addition to the Provincial government $3/hr. wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid 3-day orientation
• Paid professional development and training
• Paid education bursaries
• Employee Assistance Program
• Smartphone
• All necessary Personal Protective Equipment (PPE)
• 24/7 on-call Supervisors’ support
• Opportunities for growth
• A collaborative, diverse and inclusive team culture

• Assist in the activities of daily living including eating, dressing, transferring, grooming, and bathing
• Provide laundering of clothes and linens
• Provide light cleaning
• Provide respite care
• Provide light meal preparation
• Provide cognitive, social, and compassionate support
• Document reports for clients on their plan of care and any changes in the behaviour of daily routines
• Other related duties and tasks as assigned by the Supervisor in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.

• Ontario Certified Personal Support Worker Certificate and/or National Association of Career Colleges (NAC) Certificate, or Certificate in Home Support Worker (Level II, III), or Developmental Service Worker program, Health Care Aide, Foreign-Trained BScN or Doctor, Paramedic Graduate, BScN Nursing Student, or second year RPN student.
• Clear Vulnerable Sector check (obtained within previous six months)
• Up to date immunizations for diphtheria, tetanus, polio, rubella, and hepatitis
• Negative tuberculosis test
• Must have a current valid driver’s license and own vehicle insurance policy
• Experience with Palliative Care is considered an asset
• First Aid CPR is considered an asset

• Competitive wages (in addition to the Provincial government $3/hr. wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid 3-day orientation
• Paid professional development and training
• Paid education bursaries
• Employee Assistance Program
• Smartphone
• All necessary Personal Protective Equipment (PPE)
• 24/7 on-call Supervisors’ support
• Opportunities for growth
• A collaborative, diverse and inclusive team culture

• Collaborates with the ADP Program Coordinator regarding types of programs to be developed to achieve individual goals of clients.
• Assists clients with personal care including eating, toileting, and personal hygiene when necessary.
• Supports the clients to participate as fully as possible in day program activities.
• Ensures safety and security measures for all participating clients.
• Recommends modifications to programs to suit the evolving needs of clients.
• Assists with the implementation of group activities based on clients’ interests and levels of ability.
• Organizes supplies, equipment, and resources for the programs
• Assists with the completion of progress notes and other documentation related to assessments and action plans.
• Assists with the evaluation of client progress and of the program.
• Adheres to all Carefor policies and procedures.
• Implements all IPAC measures as needed.
• Participates effectively as a team member.
• Attends planned in-service and educational sessions.
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.
• Participates in health and safety training including WHMIS and applies this knowledge in the workplace
• Wears or uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices as to change or negate their functions
• Reports the absence of or defect in any equipment or protective device, and which may endanger self or other worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Does not use or operate any equipment, machine, device, or work in a manner that may endanger self or other worker
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents (eg. WSIB injuries, infection control)
• Adheres to the Carefor standards for conduct and behavior and upholds Carefor’s Core Values
• Ensures that confidential information relating to clients, work colleagues, suppliers and Carefor’s operations is properly protected and not disclosed to third parties, unless allowed or required under relevant law or regulation
• Treats all people with respect and undertakes duties with care and diligence
• Does not use information obtained in the course of employment for personal financial gain; nor allows that information be used to obtain financial benefit for any other person or company
• Ensures all dealings with clients, suppliers and other parties are kept at arm’s length to avoid the possibility of actual or perceived conflicts of interest
• Complies with all statutory and internal disclosure requirements on a timely basis and ensures to the best of ability the accuracy and comprehensiveness of the information
• Due to the changing nature of work, performs other responsibilities and duties as required.
• Participates on committees/project work group as assigned

• Certificate, Diploma or Degree in one of the following: Personal Support Worker, Developmental Service Worker, Gerontology, Recreation, or Social Services Worker
• Experience working with seniors who have Alzheimer’s or Dementia required
• Ability to demonstrate an understanding and caring attitude towards individuals from diverse backgrounds and with special needs
• Good Assessment skills
• Good communication skills, both verbal and written
• Ability to work effectively in a team environment and to work independently
• Current Standard First Aid Certificate and CPR level C Certificate
• Completion of the Food Handler course
• Bilingualism French/English as asset

• Competitive wages
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Evening and weekend shift premiums
• Paid professional development and training
• Paid orientation and preceptorship
• Employee Assistance Program
• All necessary Personal Protective Equipment
• Flexible schedule and work arrangements
• A collaborative team culture that supports making a difference in the lives of our clients