• Learn programs of care from the Physiotherapist and provide care to individual clients based on the frequency specified in the program of care
• Lead a group of clients in a specified group exercise program at the frequency and time specified by the Physiotherapist
• Monitor the client’s ability and accommodate any changes from baseline. Report back to the Physiotherapist the need to change/adjust the program, therapeutic modalities
• Understand and follow all directions and specifics related to the application of modalities
• Ensure client safety at all times
• Complete written reports as required

• Year Two Physiotherapy Assistant Diploma from an institution recognized by the College of Physiotherapists of Ontario or an undergraduate degree in human kinetics.
• Minimum of 2 years recent related experience in adult physical medicine gained in a community, rehabilitation or long-term care setting
• Ability to speak, read & write the English language
• Proficiency in using a computer for email and word documents
• ·Proven attendance and work record

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Paid mileage between clients
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)

Work location: on the road

Salary range: $26.64 per hour or$51,948.99 – $30.23 per hour or $58, 948.00

Clinical Practice

In all Carefor programs, the RPN provides service consistent with the standards established by Carefor and provincial regulatory agencies/bodies. The nursing process is utilized: assessment, planning, implementation and evaluation.

• Provides complete, relevant assessment of the client
• Develops a care plan with the client based on the General and Diabetic Foot Assessment Tool
• Implements nursing strategies or interventions according to the established care plan
• Describes, evaluates and documents client’s/family’s responses to care plan utilizing established procedures
• Utilizes appropriate interviewing and communication skills to obtain information from the client/family
• Describes and documents nursing processes clearly, concisely, accurately and appropriately, according to Carefor documentation standards
• Evaluates client’s/family’s responses to care plan for the achievement of realistic client-centered outcomes and revises plan as required
• Demonstrates respect for client’s choices and decisions
• Utilizes adult learning principals and established teaching materials to provide health teaching to clients and families
• Analyses and incorporates current research findings into clinical practice (e.g.best practices, products & procedures)
• Sanitization of equipment and instruments according to established regulations, policies and procedures.

Resource Management

• Refers clients to appropriate levels of nursing providers, support providers and to other disciplines (e.g., ET, Leg Ulcer specialist, Physician, etc.)
• Documents rationale for referrals, for increase/decrease in visits
• Provides cost-effective, organized, outcome directed care on an ongoing basis (e.g., supplies, visit utilization)
• Demonstrates effective time management, planning and organizing of days’ work activities
• Promotes client-directed care, self-care and independence through teaching

Leadership

• Works collaboratively within a multidisciplinary team and acts as a clinical resource and mentor for other care providers, staff, and students
• Shares knowledge, enabling clients, family, and community to make informed choices in determining health and service needs
• Promotes involvement of client/family in determining health and service needs

Quality & Risk Management

• Practices in accordance with the quality and risk management framework of the organization (e.g., universal precautions, ergonomics)
• Demonstrates knowledge of components of quality and risk management (e.g., infection control, client safety, medication, incident reports)
• Plans, implements, evaluates, and adjusts care in accordance with customer focused expectations
• Seeks input from clients to assure that service meets expectations (e.g., to ensure client satisfaction)
• Functions as an effective team member (e.g., Collaborating with members of interdisciplinary team).
• Participates in decision-making and follows up to promote continuous quality improvement.

Professional Accountability

• Functions in accordance with the Standards of Nursing Practice from the appropriate provincial regulatory body (College of Nurses)
• Functions in accordance with the Carefor policies, procedures and strategic directions (e.g. health care manual, new technology initiatives)
• Functions in accordance with applicable legislation (e.g. informed consent, client Bill of Rights)
• Maintains competence through continuing education (e.g. In services, CPR, seminars)
• Collaborates with management staff and colleagues in the evaluation of own practice (e.g. CNO Reflective practice)

Health and Safety Accountability

• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Demonstrates and applies knowledge of WHMIS in the workplace (e.g. biohazard)
• Wears or uses any/all protective equipment or clothing provided by Carefor as per guidelines.
• Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
• Recognize and Reports any Health and Safety issue and / or hazards
• Does not use or operate any equipment, machine or device, or work in a manner that may endanger him/herself or any other worker
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents (e.g. WSIB injuries).

Core Competencies

Communication – Interacts effectively with clients, coworkers, physicians, public, volunteers, other Branches and Organizations by:

• Listening and striving to understand
• Communicating in a clear and effective manner, demonstrating respect, empathy and understanding.
• Using clear, factual, audience appropriate language, avoiding jargon
• Maintaining confidentiality
• Communicates effectively within the organization (e.g. call checks, voice mail, fax, supervisors)

Accountability – Accepts responsibility for achieving the expectations of the job/role by:

• Consistently focuses on the client/customer
• Approaches a task, carrying it out and taking responsibility of how it turns out
• Protects the safety and welfare of others (e.g. use of code 33 & 44)
• Performs in accordance with the mission, vision and values of the organization
• Uses sound knowledge and skill in work/role performance

Client Focus – Places the needs of clients / customers first by:

• Striving to anticipate and exceed the needs of clients / customers
• Involving clients in decision making
• Monitoring and evaluating results / outcomes
• Advocating for the needs of clients

Teamwork – Works cooperatively and respectfully with others to further the goals of the client and the organization by:

• Participates effectively as a team member
• Values and respects individual contributions
• Shares knowledge and experience
• Looking for ways to improve work or care process, based on results and/or evidence

Quality Improvement – Identifies client/customer needs and improves service by:

• On-going care delivery review and evaluation (e.g. verbal reports, care plan updates, caseload Management)
• Looks for ways to improve work or care process, based on results and / or evidence (e.g. sharing results of best practice)

Adaptability to Change – Recognizes and accepts change as a reality by:

• Asking questions until understanding is achieved
• Being receptive to new ideas and willing to try new methods and approaches
• Being able to adapt to change as the job requires
• Accepting the challenge of self-directed learning

Caring/Respect – Demonstrates a concern and caring for clients / colleagues / customers as individuals by:

• Respecting the values and opinions of others
• Demonstrating genuine regard and compassion for others
• Respecting the confidentiality and integrity of others
• Appreciating and celebrating the contributions and successes of other individuals and groups

Continuing Education & Learning

• Maintains Competence and skills required by Carefor
• Maintains the level of competencies and skills required to meet community needs
• Adapts to change in the role by acquiring the appropriate skills and abilities

• Licensed as a Registered Practical Nurse in the province of Ontario
• Advanced Foot Care Certificate, the applicant must be willing to obtain the certificate with support from Carefor
• Experience in foot care clinics preferred
• Previous community experience will be considered an asset
• Minimum of nine (9) months to one (1) year of related experience required
• Excellent skills in assessment, risk identification and management
• Collaboration, consultation and counseling to resolve issues
• Enhanced chronic disease monitoring and management
• Health teaching, increase access for clients for health-related information to support self-management
• Excellent verbal and written communication, ability to work collaboratively as a member of an interdisciplinary team, system navigation
• Interpersonal relationship building

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid mileage between clients
• Smartphone provided and Android Tablet
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture

Job Types: Full-time, Part-time, Permanent

• Oversees and assists the Manager with the overall clinical operations
• Supports the Manager to oversee the Carefor CCWs assigned to Ottawa Inner-City Health
• Acts as a resource, support and mentor to the Ottawa Inner-City Health staff and provides coaching, education, and instruction to encourage staff to attain individual and operational performance objectives.
• Completes performance reviews on assigned Ottawa Inner-City Health Services staff.
• Identifies and discusses with the Manager employee issues which require disciplinary action and ensures documentation is complete to support the disciplinary process.
• Contributes to human resources management, including labor and employee relations, discipline, health and safety, continuing education, performance development, recognition of staff and orientation, coaching, and delegation as required.
• Assists Manager in employee recruitment process, anticipates and monitors staffing needs and initiates appropriate action to obtain/maintain an adequate compliment of staff
• Collaborates with the Client Servies Coordination team for staffing needs and ensures to communicate with OICH for any coverage issue and replacement plans.
• Investigates and evaluates client and staff concerns/complaints and implements appropriate resolutions
• Understands, promotes, and communicates the value, purpose, and relationship of the Ottawa Inner-City Health program to Carefor
• Evaluates processes and implements strategies to increase efficiency and continuously promote quality improvement.
• Develops procedures for all business practices in Ottawa Inner-City Health, and evaluates and revises policies and procedures on an ongoing basis to reflect changes in practice and requirements from funder or partner organization
• Analyzes data to determine staffing complement in collaboration with the Manager
• Works in collaboration with the OICH team and client/family to develop the initial Client Care Plan, revises as required, and completes Safety Assessments
• Completes interim reports on clients every six months, and as requested by funder or partner organizations
• Ensures that the quality of client care delivery is consistent with the standards of practice and regulatory requirements of the College of Nurses of Ontario (CNO) and any other governing regulatory body, as well as with the mission, vision, values and strategic plan of Carefor
• Meets the contractual terms set forth by external/funding partners and maintains communication with these partners as needed
• Participates in clinical call rotation
• Assists with operation of the program in the Manager’s absence
• Makes recommendations regarding CCW placement and schedules
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, regulatory standards of the CNO, practice standards, Carefor Policies & Procedures, and the OICH policies and procedures
• Participates in health and safety training including WHMIS and applies this knowledge while ensuring compliance by all staff
• Works in collaboration with Management and Human Resources to complete return to work plans for Ottawa Inner-City Health Workers taking part in modified work
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, regulatory standards of the CNO, practice standards, Carefor Policies & Procedures, and the OICH policies and procedures
• Participates in health and safety training including WHMIS and applies this knowledge while ensuring compliance by all staff
• Works in collaboration with Management and Human Resources to complete return to work plans for Ottawa Inner-City Health Workers taking part in modified work

Working Conditions:

• Potential Exposure to crisis situations
• May be required to travel locally within the region 10% of the time

• Registered Practical Nurse, required
• 3+ years community experience in nursing or Ottawa Inner-City Health; an asset
• Demonstrated supervisory experience and the ability to delegate tasks and regulatory controlled acts as required
• Proficiency in MS Office Programs and Database Management
• Strong observation, assessment and problem-solving skills
• Highly developed organizational and interpersonal skills
• Excellent communication skills and an understanding of effective communication methods when dealing with a culturally diverse and vulnerable population
• Strong clinical assessment skills
• Strong problem solving and decision-making ability
• Ability to work collaboratively as a member of an interdisciplinary team
• A vehicle and a valid Ontario Driver’s license; required
• Ability to manage competing demands
• Demonstrated flexibility and adaptability
• Experience working in a health care environment and/or working in a non-profit organization
• Bilingualism in both official languages (French), an asset
• Experience working with vulnerable populations, an asset
• Possesses certification in Mental Health and Addictions; Palliative care (LEAP), an asset
• Previous experience working with unregulated care providers, an asset
• Member of the Registered Practical Nurses Association of Ontario (RPNAO)
• This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanor
• and a customer centric approach.
• Ability to proactively provide effective recommendations regarding CCW assignments and schedules
• Leads by example to promote continuous quality improvement
• Ability to assist with the development of policies and procedures for all business practices in Ottawa Inner-City Health, based on changes in practice and requirements from funder or partner organization
• Ability to be flexible, encourage and enable change
• Ability to proactively provide effective, timely solutions
• Good organizational, time management, and prioritizing skills
• Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all levels of the organization, public speaking experience; an asset
• Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues.
• Exhibits ethical standards in personal and professional life

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• Staff who are deeply committed to excellent client care
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

• Schedules service providers for client visits in areas assigned by manager
• Provides work schedules to staff that meet client needs and maximize continuity of care.
• Keeps up to date with daily changes such as staff availability, changes in client service
• authorizations and/or care plans
• Ensures client and service provider information is accurate and up to date in the scheduling database
• Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, services providers, co-workers, Managers and Supervisors, clients and customers
• Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
• Verifies payroll information for field staff in a timely manner ensuring accuracy of hours, mileage, stats and premiums.
• Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
• Works collaboratively as part of a team willing to assist others and mentor new staff
• Contributes to the principles of customer-focused service and continuous quality improvement
• Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Company cell phone and tablet

• Assess, intervene, consult and counsel clients and their families in the community
• Adjustment to illness/disability
• Ability to cope & manage care needs – including caregiver burden
• Ability to access need resources
• Future care needs
• Palliative care options and End of Life issues
• ntergenerational family conflict
• Abuse/neglect situations
• Psychosocial issues and social isolation
• Housing, Income options, Finances and Resources
• Develop a care plan with the client and family based on the assessment
• Document and communicate care plan as well as client care activity per college standards
• Implement strategies or interventions to achieve realistic client-centered outcomes
• Assist with and complete applications and paperwork for needed resources.
• Refer clients to appropriate community resources and programs as well other disciplines as necessary

• Master Degree in Social Work
• Registered with the College of Social Work and Social Services of Ontario
• Excellent oral and written communication skills
• Bilingualism (French/English) required
• Strong skills in critical thinking, decision making and analysis
• The ability to work collaboratively with case managers, clients, families and other caregivers to provide service
• Possession of a valid driver’s license, (G2 level) and use of a reliable vehicle
• 2-5 years’ experience preferred
• Experience in community health and/or palliative care

Client-centred support and assistance with activities of daily living (ADLs), personal care and other care needs assigned. Duties will be carried out under the formal delegation of a registered nursing professional, in accordance with organizational policies, applicable legislation, and within the scope of training and competence. Responsibilities may include, but are not limited to the following:

• Personal Care & ADLs: Assist clients with bathing, grooming, dressing, toileting, mobility, and safe transfers (including use of lifts and mobility aids).
• Health Monitoring: Observe and report changes in client condition to the supervising nurse or care team.
• Medication Assistance: Provide medication reminders or assistance as per care plan.
• Environmental Support: Perform light housekeeping, laundry, and meal preparation to maintain a safe and clean environment.
• Social & Emotional Support: Engage clients in conversation and activities to reduce isolation and promote well-being.
• Documentation & Communication: Accurately document provided care and communicate effectively with clients, families, and team members.
• Safety & Infection Control: Follow Personal Protective Equipment (PPE) protocols, infection prevention practices, and health and safety regulations.
• Team Collaboration: Work collaboratively with nurses, supervisors, and other health care professionals to ensure continuity of care.
• Specialized care: provide basic ostomy and catheter care; assist with end of life care and respite care where appropriate
• Acts in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Other related duties/tasks as assigned by the Supervisor, Personal Support Services

• Personal Support Worker Certificate (or equivalent qualification) (essential)
• Strong interpersonal, communication, and problem-solving skills (essential)
• Clear vulnerable sector police check (essential)
• Experience in home care, retirement homes, or long-term care (asset)
• Ability to work independently and manage multiple tasks in a fast-paced environment (asset)
• Ability to service clients in any geographical area when the need arises (asset)
• Demonstrate ability to be flexible in accepting a variety of assignments (asset)
• Gentle Persuasive Approach (GPA) (asset)
• Enhanced Palliative Care certificate (asset)
• Current CPR and First Aid certification (asset)
• Valid driver’s license and full access to a vehicle (essential for Full -Time and Part Time Community setting only – otherwise asset)
• Registered PSW with Health and Supportive Care Providers Oversight Authority (HSCPOA) (asset)
• Bilingualism (English & French) (asset)

• Competitive wages (in addition to the Provincial government wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid professional development and training
• Employee Assistance Program

• Supports the care management and home care assessment responsibilities of clients transitioning out of hospital within the atHome Program;
• Delivers nursing care to clients within the atHome Program;
• Acts as a resource to the atHome Program care team, providing coaching, education, and instruction to encourage individual and operational performance objectives. Encourages and models evidence-informed practice;
• Supports the performance management process with assigned staff and engages with appropriate managers regarding any performance issues;
• Contributes to human resources management including employee relations, health and safety, continuing education, performance development, recognition of staff and orientation, as required;
• Assists the Manager in identifying areas for recruitment, anticipates and monitors staffing needs and initiates appropriate action to obtain/maintain an adequate compliment staff for the atHome program;
• Investigates and evaluates client and staff concerns/complaints and implements appropriate resolutions, as required

Operational And Organizational Responsibilities

• Leads by example and promotes continuous quality improvement;
• Understands, promotes, and communicates the value, purpose, and goals of the atHome Program;
• Working with the Allied Health Services Manager in the evaluation and revision of atHome Program policies and procedures, based on changes in practice and requirements from funder or partner organization;
• Ensures that the quality of client care delivery is consistent with Carefor’s mission, vision, values and strategic plan;
• Meets the contractual terms set forth by external/funding partners and maintains communication with these partners as needed;
• Assists with operation of the program; provision of direct client care as required;
• Collaborate to address quality, safety and risk management issues, including the creation of professional development and performance improvement plans to address shortfalls;
• Contributes to the improvement of client outcomes (quality of life and quality of care) based on best available evidence and efficient utilization of resources;
• Contributes to business development initiatives, as required;
• Support the atHome Program team through regular meetings, orientation, mentorship, consultation, and guidance with complex clinical situations. Participate in internal and external case conferences or meetings as required; and
• Operates within as well as monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures.

Working Conditions

• Combined regular office environment with some flexibility of remote work.
• A vehicle for travel within the Ottawa region to support Nursing staff working in various community settings (e.g. individual homes, retirement homes, Carefor clinics) will be required.
• Ability to work flexible hours to support client needs may be required.

• Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario; required.
• Three (3) years recent experience of working within the adult home health care sector with related experience to support the provision of restorative care to older adults.
• Knowledge of the related regulatory and legislative requirements within Ontario; required.
• Certification in clinical specialties and chronic disease management (e.g., GPNC(C) Gerontology Practical Nurse Certified (C) Canada or CMSN(C) Medical-Surgical Nursing (C) Canada); an asset.
• Ability to promote and facilitate evidence-based practice within a community setting with a demonstrated expertise and ability to apply, teach, coach and mentor individuals and teams.
• Superior communication skills and ability to communicate effectively to direct and motivate others while maintaining a persuasive and credible presentation style at all levels of the organization.
• Demonstrated effective analytical, and problem-resolution skills.
• Excellent organizational, planning and time management skills.
• Proficiency in using Microsoft Office applications (e.g., Outlook, Word, Excel, etc.).
• Experience in a unionized environment; an asset.
• Certified RAI Assessor; preferred
• Active member of RPNAO; an asset.
• Bilingualism (French/English), an asset

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Paid mileage between clients
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)

Job Types: Part-time, Permanent

Hrs: 37.5

• Assess clients holistically, evaluating physical, cognitive, emotional, and environmental factors that affect daily living
• Develop personalized care plans in partnership with clients and families that reflect their goals and priorities
• Implement evidence-based interventions to restore function, promote safety, and maximize independence
• Support rehabilitation in areas such as mobility, self-care, home safety, cognitive retraining, and return-to-activity
• Educate and empower clients, families, and caregivers with training and strategies for success at home and in the community
• Promote independence and prevention through early intervention, proactive safety strategies, and self-management support
• Assist with funding applications for adaptive equipment, assistive devices, and home modifications
• Collaborate with case managers, health professionals, and community partners to deliver seamless client care
• Advocate for clients by connecting them to resources, services, and supports that enhance quality of life

• Registration (in good standing) with the College of Occupational Therapists of Ontario
• Strong clinical expertise with a focus on rehabilitation, safety, and independence
• Excellent time management and organizational skills; ability to work independently in the community
• Strong communication and teaching skills to inspire confidence in clients and families
• Strong Critical thinking, problem-solving, and sound decision-making
• Valid driver’s license (G2 or higher) and reliable vehicle
• 2–5 years of clinical practice experience preferred
• ADP Certification strongly preferred
• Experience in community health is an asset
• Bilingualism (French/English) is considered an asset

• Being part of a team that is dedicated to helping clients regain independence and live safely at home
• Work in a dynamic, community-based setting where every client has unique goals and challenges
• Experience the reward of seeing direct, meaningful results from your care
• Opportunity to work at full scope of practice
• Access to ongoing education and professional development opportunities
• Joining a supportive organization built on values of compassion, collaboration, and client-centered care

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Paid mileage between clients
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)

Responsibilities:

• Follow the individual’s care plan and inform a supervisor if care needs have changed.
• Contributes to the development of the client’s Care Plan, which is created by the Personal Support Program Supervisor.
• Performs personal support tasks reflecting the needs of the individual/family. Tasks may include:
• light housekeeping duties,
• meal set-up or planning and preparing nutritious meals including special diets,
• laundering of clothes and linens,
• monitoring and maintaining household safety,
• providing personal care which could include bathing, mouth and skin care, dressing and grooming, assistance in walking and transfers, climbing or descending stairs, feeding, exercises and bedside care,
• perform delegated tasks (e.g. applying prescription ointment) where required, under the direction of the supervisor or another Professional (RN, PT, OT),
• recognizing the social and emotional needs of clients and dealing with them effectively,
• providing respite care, accompanying clients on outings or to appointments as necessary, shopping for client as required,
• Planning and organizing each day’s activities, setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment, completing assignments in the assigned length of time,
• Receives direction and assignments from the coordinator or supervisor by phone, voicemail, email or in person.
• Consults with the coordinator or supervisor regarding assignment changes, referral changes/differences and other pertinent information.
• Reports verbally to the supervisor any changes in the individual’s personal support needs or home situation requiring a change in the care plan.
• Completes daily call a-heads and reports any changes to schedule to the coordination team immediately.
• Observes the client’s pattern of communication and relating and reports changes/concerns to the supervisor.
• Utilizes verbal and non-verbal communication skills effectively with the client.
• Consults with the supervisor when unable to resolve difficulties with a client or team member or when requiring clarification about an issue.
• Listen to voice mail message and check emails regularly and responds promptly when required.
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.
• Participates in health and safety training including WHIMS and applies this knowledge in the workplace.

• Participates in all Mandatory Education
• Wears and uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices to change or negate their functions.
• Reports the absence of or defect in any equipment or protective device of which he/she is aware, and which may endanger him/herself, another worker or the client.
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard to their supervisor or coordinator.
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents.

• Certificate in Personal Support Worker program
• Registration with the Personal Support Network of Ontario- recommendedCurrent Standard First Aid Certificate
• Current CPR level C Certificate
• Housekeeping experience
• Meal Preparation experience
• Experience working with elderly
• Must be able to communicate well, both written and verbal
• Ability to take direction well
• Ability to work independently
• Ability to adjust to working in different social and economic environments
• Ability to use technology

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Provincial government $3/hr. wage enhancement)
• Paid mileage between clients
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

• Provide personal care, which includes assistance with all aspects of activities of daily living such as bathing, dressing, grooming, transferring, incontinent care, walking and eating
• Provide medication assistance to clients
• Provide cognitive, social and compassionate support
• Carry out client care plans and other directives within the role of unregulated care provider
• Use standard infection control measures including universal precautions
• Document reports for clients on their plan of care and any changes in behaviour of daily routines. Other related duties and tasks as assigned by the Supervisor in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.

• Certificate in Personal Support Worker, Developmental Service Worker, Foreign Trained Nurse or Doctor, Paramedic Graduate, Nursing Student, or Registered Practical Nurse
• Excellent communication skills, both written and verbal
• Ability to work independently
• Current Standard First Aid Certificate
• Current CPR Level C Certificate
• Non-Violent Crisis Intervention training is considered an asset
• Suicide ASIST training is considered an asset
• Mental Health First Aid is considered an asset
• Experience in Palliative care is considered an asset
• Experience working with the homeless population preferred
• Experience working with mentally ill clients and/or substance abusers preferred
• Clear vulnerable Sector check (obtained within previous six months)
• Up to date immunizations for diphtheria, tetanus, polio, rubella and hepatitis
• Negative tuberculosis test

The Client Care Worker is a critical role within our communities as it positively affects the lives of clients and ignites the warmth of human connection. To provide optimal service to our clients as a Casual Client Care Worker, we require a commitment of at least six shifts per month including one weekend. We also require you to be flexible to accommodate day shifts from 7:00 a.m.-3:00 p.m., evening shifts from 3:00 p.m.-11:00 p.m. and overnight shifts from 11 p.m.-7 a.m. Candidates with open availability and flexibility can work up to full-time hours.

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)