The Client Care Services Leadership team (Directors, Managers, and Supervisors) met on October 9th, 2024 for a full day of Leadership Development with a focus on coming together as one aligned Client Care Services team. 

The goal was to learn from each other, look to future synergies outside of each business line: Ontario Health at Home, Community Support Services & Hospice, and Retirement Homes. 

We reviewed our strategic priorities, each director presented their enabling priorities, and each manager showcased their team, programs, and workplans at a high level.  We quickly identified synergies and opportunities to break silos and work differently together through learning about some in-house expertise that can be leveraged.   We also engaged in a few team-building fun exercises (see pictures) and several self-reflection exercises.  This helped us think about why we work in healthcare and at Carefor.  We wanted to reflect about how we manage the current change environment internally and externally especially that we continue to aim to achieve excellent quality of care/services.  Jessica Peters reintroduced her Client Care Quality Framework to help us anchor ourselves in a methodology that is certain to help us achieve excellent quality client care. 

We received early feedback.  The team enjoyed their day, learned plenty, and left tired yet energized for more days like this !! We all agreed there is a lot of work ahead of us, yet we all have a better appreciation for how we can leverage each other better to help us succeed.  Our leaders have been very gracious in providing early feedback:  “This was the best leadership development I’ve ever participated in!  I enjoyed learning about others’ program presentations and loved that I could showcase my successes.  This was a very engaging session !   

We extend a big thank you to the ELT who sponsored this event and recognized the Client Care Services team needed this to help anchor itself into one aligned team!!