Housekeeping & Maintenance

• Maintain cleanliness in common areas, resident rooms, washrooms, and staff spaces according to organizational policies and infection control standards.
• Perform light maintenance tasks such as replacing light bulbs, minor plumbing repairs, and groundskeeping.
• Collect and dispose of waste in accordance with WHMIS and hazardous materials regulations.
• Monitor and replenish housekeeping supplies as needed.
• Prepare rooms for new residents and clean vacated rooms.

Resident Support

• Report any unusual resident behavior or observations to the RN/RPN/PSW on duty.
• Engage respectfully and compassionately with residents and their families.

Communication & Teamwork

• Communicate clearly and courteously with residents, families, and staff.
• Collaborate effectively with team members and contribute to a positive work environment.
• Report concerns or complaints promptly to the Care Coordinator.

Quality & Risk Management

• Follow all policies and procedures to maintain high standards of cleanliness and safety.
• Participate in quality improvement initiatives and provide feedback on processes and products.
• Report incidents involving residents in a timely and accurate manner.

Education & Experience

• Secondary school education preferred.
• 2–3 years of housekeeping experience, preferably in healthcare or hospital settings.
• Experience with light maintenance tasks is an asset.

Skills & Competencies

• Ability to speak, read, and write English fluently.
• Basic computer skills (e.g., MS Outlook, MS Word).
• Strong interpersonal skills and ability to work independently and as part of a team.
• Physical ability to perform duties including lifting, bending, squatting, pushing/pulling carts, and kneeling.

Please Note

This description has been designed to indicate key responsibilities of the job and the nature of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

The hiring range for this position is $35,061.00 to $40,150.50 per year, which reflects the expected starting salary based on qualifications and experience. Please note, this is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and performance.

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

Responsibilities:

• Follow the individual’s care plan and inform a supervisor if care needs have changed.
• Contributes to the development of the client’s Care Plan, which is created by the Personal Support Program Supervisor.
• Performs personal support tasks reflecting the needs of the individual/family. Tasks may include:
• light housekeeping duties,
• meal set-up or planning and preparing nutritious meals including special diets,
• laundering of clothes and linens,
• monitoring and maintaining household safety,
• providing personal care which could include bathing, mouth and skin care, dressing and grooming, assistance in walking and transfers, climbing or descending stairs, feeding, exercises and bedside care,
• perform delegated tasks (e.g. applying prescription ointment) where required, under the direction of the supervisor or another Professional (RN, PT, OT),
• recognizing the social and emotional needs of clients and dealing with them effectively,
• providing respite care, accompanying clients on outings or to appointments as necessary, shopping for client as required,
• Planning and organizing each day’s activities, setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment, completing assignments in the assigned length of time,
• Receives direction and assignments from the coordinator or supervisor by phone, voicemail, email or in person.
• Consults with the coordinator or supervisor regarding assignment changes, referral changes/differences and other pertinent information.
• Reports verbally to the supervisor any changes in the individual’s personal support needs or home situation requiring a change in the care plan.
• Completes daily call a-heads and reports any changes to schedule to the coordination team immediately.
• Observes the client’s pattern of communication and relating and reports changes/concerns to the supervisor.
• Utilizes verbal and non-verbal communication skills effectively with the client.
• Consults with the supervisor when unable to resolve difficulties with a client or team member or when requiring clarification about an issue.
• Listen to voice mail message and check emails regularly and responds promptly when required.
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.
• Participates in health and safety training including WHIMS and applies this knowledge in the workplace.

• Participates in all Mandatory Education
• Wears and uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices to change or negate their functions.
• Reports the absence of or defect in any equipment or protective device of which he/she is aware, and which may endanger him/herself, another worker or the client.
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard to their supervisor or coordinator.
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents.

• Certificate in Personal Support Worker program
• Registration with the Personal Support Network of Ontario- recommendedCurrent Standard First Aid Certificate
• Current CPR level C Certificate
• Housekeeping experience
• Meal Preparation experience
• Experience working with elderly
• Must be able to communicate well, both written and verbal
• Ability to take direction well
• Ability to work independently
• Ability to adjust to working in different social and economic environments
• Ability to use technology

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Provincial government $3/hr. wage enhancement)
• Paid mileage between clients
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance