• Reviews and validates referral documentation for accuracy and completeness, identifies any errors or omissions, and ensures timely and accurate data entry into the client records management system in accordance with organizational procedures and privacy standards.
• Completes all required tasks to ensure there is adequate staff scheduled to meet service requirements, which involves anticipating and monitoring needs and initiating appropriate action
• Handles time sensitive incoming requests for the Going Home Program
• Acts as support contact to contracted service providers
• Provides timely information, through the use of communication technology (Client management software, referral software, telephone, fax, e-mail, voice-mail), to referrals sources, field staff, services providers, co-workers, Managers and Supervisors and clients to ensure staff scheduling is meeting service delivery needs
• Works in liaison with Program Managers to ensure they are informed of staff availability for scheduling
• Responds to and manages employee absences to ensure client visits are assigned
• Coordinates orientation/training for new staff in all professional program areas
• Creates and distributes various monthly schedules and master rotations
• Gathers and prepares program statistics as required – staffing numbers, admissions
• Contributes to the principles of customer-focused service and continuous quality improvement
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as required

• Secondary school education preferred
• Minimum high school diploma
• Minimum 2-3 years scheduling experience
• Minimum 2-3 years scheduling experience in supporting contracted service providers
• Experience scheduling within the confines of collective agreements and labour standards
• Proficiency in MS Office programs, including Outlook, faxing software, and database management
• Must have office administration or office information technology expertise
• Experience in clinical environment is considered an asset
• Bilingualism (spoken French) is a requirement

Competencies:

• This position requires someone with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
• Good organizational, time management, flexibility and prioritization skills.
• Proven ability to work both independently as well as collaboratively as part of a team and with managers/supervisors
• Well-developed communication skills (English) both oral and written
• Ability to proactively provide effective, timely solutions.
• Ability to plan, organize, and coordinate activities in a fast paced environment

Problem Solving:

• Problem-solving skills are required to recommend solutions to issues and challenges relating to process issues and data integrity.
• It’s required to assess the severity of a problem to determine the risk and impact on the organization, relying on documentation, procedures and previous knowledge and expertise to work with others to resolve issues.

Decision Making/Independence of Action:

• Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Ability to exercise independent judgment.
• Decisions will require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or policies are involved. Direction is generally received for outliers to organization’s policies, objectives, and values.

Managing and Leading:

• There are no direct reports in this role

Physical Effort:

• Physical effort required is low intensity, <2 hours per day Mental Effort
• Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.
• There may be some pressure due to meeting tight deadlines. Incumbent may sometimes have to deal with stakeholders with conflicting interests and need to effectively prioritize.

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Paid orientation and training

Job type: Full Time Permanent

Vacancies: 2

Salary range: $40,404.00- $53,040.00 (annual)

Target Hiring Range: $40,404.00-$46,293.00 (annual)

Housekeeping & Maintenance

• Maintain cleanliness in common areas, resident rooms, washrooms, and staff spaces according to organizational policies and infection control standards.
• Perform light maintenance tasks such as replacing light bulbs, minor plumbing repairs, and groundskeeping.
• Collect and dispose of waste in accordance with WHMIS and hazardous materials regulations.
• Monitor and replenish housekeeping supplies as needed.
• Prepare rooms for new residents and clean vacated rooms.

Resident Support

• Report any unusual resident behavior or observations to the RN/RPN/PSW on duty.
• Engage respectfully and compassionately with residents and their families.

Communication & Teamwork

• Communicate clearly and courteously with residents, families, and staff.
• Collaborate effectively with team members and contribute to a positive work environment.
• Report concerns or complaints promptly to the Care Coordinator.

Quality & Risk Management

• Follow all policies and procedures to maintain high standards of cleanliness and safety.
• Participate in quality improvement initiatives and provide feedback on processes and products.
• Report incidents involving residents in a timely and accurate manner.

Education & Experience

• Secondary school education preferred.
• 2–3 years of housekeeping experience, preferably in healthcare or hospital settings.
• Experience with light maintenance tasks is an asset.

Skills & Competencies

• Ability to speak, read, and write English fluently.
• Basic computer skills (e.g., MS Outlook, MS Word).
• Strong interpersonal skills and ability to work independently and as part of a team.
• Physical ability to perform duties including lifting, bending, squatting, pushing/pulling carts, and kneeling.

Please Note

This description has been designed to indicate key responsibilities of the job and the nature of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

The hiring range for this position is $35,061.00 to $40,150.50 per year, which reflects the expected starting salary based on qualifications and experience. Please note, this is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and performance.

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

Responsibilities:

• Follow the individual’s care plan and inform a supervisor if care needs have changed.
• Contributes to the development of the client’s Care Plan, which is created by the Personal Support Program Supervisor.
• Performs personal support tasks reflecting the needs of the individual/family. Tasks may include:
• light housekeeping duties,
• meal set-up or planning and preparing nutritious meals including special diets,
• laundering of clothes and linens,
• monitoring and maintaining household safety,
• providing personal care which could include bathing, mouth and skin care, dressing and grooming, assistance in walking and transfers, climbing or descending stairs, feeding, exercises and bedside care,
• perform delegated tasks (e.g. applying prescription ointment) where required, under the direction of the supervisor or another Professional (RN, PT, OT),
• recognizing the social and emotional needs of clients and dealing with them effectively,
• providing respite care, accompanying clients on outings or to appointments as necessary, shopping for client as required,
• Planning and organizing each day’s activities, setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment, completing assignments in the assigned length of time,
• Receives direction and assignments from the coordinator or supervisor by phone, voicemail, email or in person.
• Consults with the coordinator or supervisor regarding assignment changes, referral changes/differences and other pertinent information.
• Reports verbally to the supervisor any changes in the individual’s personal support needs or home situation requiring a change in the care plan.
• Completes daily call a-heads and reports any changes to schedule to the coordination team immediately.
• Observes the client’s pattern of communication and relating and reports changes/concerns to the supervisor.
• Utilizes verbal and non-verbal communication skills effectively with the client.
• Consults with the supervisor when unable to resolve difficulties with a client or team member or when requiring clarification about an issue.
• Listen to voice mail message and check emails regularly and responds promptly when required.
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.
• Participates in health and safety training including WHIMS and applies this knowledge in the workplace.

• Participates in all Mandatory Education
• Wears and uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices to change or negate their functions.
• Reports the absence of or defect in any equipment or protective device of which he/she is aware, and which may endanger him/herself, another worker or the client.
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard to their supervisor or coordinator.
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents.

• Certificate in Personal Support Worker program
• Registration with the Personal Support Network of Ontario- recommendedCurrent Standard First Aid Certificate
• Current CPR level C Certificate
• Housekeeping experience
• Meal Preparation experience
• Experience working with elderly
• Must be able to communicate well, both written and verbal
• Ability to take direction well
• Ability to work independently
• Ability to adjust to working in different social and economic environments
• Ability to use technology

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Provincial government $3/hr. wage enhancement)
• Paid mileage between clients
• Smartphone provided
• 24/7 support from on-call Supervisors
• Paid orientation and training
• Flexible Shifts
• All necessary Personal Protective Equipment (PPE)
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance