IT Senior System Administrator

Under the direction of the IT management team, the IT Senior System Administrator is a technical expert who is instrumental in managing, maintaining, upgrading, deploying, and administering Carefor’s IT systems and network infrastructure in our multi-site enterprise environment.

About us:

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years. Please visit our website for more information.

At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives. For our staff, we are proud to help them be the best they can be both now and into the future. Our staff love working in home care because it lets them use a wide scope of practice while creating real impact and connection. See more about working with Carefor.

we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule we’re looking out for you and your family.

Job Description

What You Will Do:
Primary Responsibilities include:
- As a senior technical expert, provides guidance and support to other staff members in aspects related to systems administration and infrastructure
- Works closely with the IT Management in conducting research and planning complex systems-related projects (e.g. implementation planning, large-scale upgrades, etc.)
- Works closely with the IT Management in supporting the creation of Carefor’s Technology roadmap pertaining to network and server infrastructure
- Supports the development, tracking and communication of technology KPIs for servers and network infrastructure
- Takes a lead role with the architecture, design and implementation of Cloud services (M365, Azure)
- Takes ownership of a process or project, leveraging more junior staff support, working with 3^rd party contractors/vendors, and working closely with the IT Management
- Administers access control to network and server services. For example: firewalls, switches, wireless controller, IIS, SQL, Exchange
- Performs and/or oversees scheduled maintenance of IT systems infrastructure. Installs, configures and patches software and hardware
- Deploys, monitors and administers network monitoring, security, and privacy tools
- Monitors IT systems infrastructure performance. Troubleshoots and resolves issues and outages. May provide oversight to more junior staff members in resolving challenges of lesser complexity
- Upgrade systems with new releases and models. May also provide oversight to more junior staff members related to supporting upgrades.
- Oversees the management and maintenance of software licenses, ensuring that appropriate licences and subscriptions are in place and are renewed as needed
- Develops user support materials and provides training
- Provides direction to consultants and service providers in the delivery IT and network services
- Creates, maintains and contributes to technical documentation, manuals and IT policies
- Works collaboratively with other IT staff to resolve issues and ensure that an integrated approach is taken
Qualifications
- University degree in Computer Science or related field and a minimum of 8 years experience in roles of progressive responsibilities as a System Administrator, Network Administrator or similar role in a heterogeneous, multi-site environment or equivalent combination of education and experience
- Experience working within a team setting and providing support and oversight to more junior team members
- Professional certification (e.g. Microsoft, Cisco, AWS, Cyber Security) is an asset
- Strong working knowledge of Microsoft Azure, VMWare, Microsoft active directory, Microsoft Windows Server 2008r2/2012r2/2016/2019, Microsoft Hyper-V, Microsoft exchange and email transport architecture
- Strong working knowledge, design and install of LAN and WAN components, including: firewalls, switches, wireless controllers
- Experience on failover, high availability, disaster recovery, business continuance
- Strong knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, and others
- Experience with compliance and methodologies for the privacy and security of Personal Health Information (PHI)
- Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness
- Working knowledge of system security (e.g. intrusion detection systems) and data backup/recovery, and monitoring tools
- Ability to create scripts in Python, Powershell, or other language is an asset
- Linux administration & configuration is an asset
- Strong time management skills
- Strong working knowledge of ITIL framework
- Ability to effectively interface and communicate with technical and non-technical staff at all organizational levels
What We Have to Offer You
- Competitive base salary
- Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Health and Dental benefits
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work-life balance
- Professional development opportunities
- A collaborative team culture that supports making a difference in the lives of our clients
Job Types: Full-time, Permanent

Salary: $76,722.68 – $95,914.10 per year
Flexible Language Requirement:
- French not required
Schedule:
- 8-hour shift
- Day shift

Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.