Client Services Support Assistant

The Client Services Support Assistant works under the supervision of the Client Services Supervisor to provide administrative and scheduling support. This role is designed to give youth practical experience in health services coordination while ensuring timely communication, accurate documentation, and efficient scheduling processes.

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

Job Description

What You Will Do:
- Answering incoming calls from clients, service providers, and staff, directing inquiries to appropriate team members;
- Assist with scheduling support by entering updates into the scheduling database and help prepare staff schedules
- Pull and prepare reports from the scheduling system to support supervisors and Client Service Coordinator (CSC)
- Maintain accurate records of staff information in database
- Provide timely communication via phone, email, and voicemail to staff regarding schedule changes
- Support CSCs with documentation for billing and payroll verification reports (data entry, report preparation)
- Assist with quality improvement initiatives by tracking service delivery metrics and flagging discrepancies with Supervisor
- Support CSC Supervisor team to ensure continuity of care and smooth daily operations
- Participate in team meetings and support process improvement discussions
Qualifications
- Currently enrolled/completion of a post-secondary program (health sciences, business administration, social sciences, or related field) required
- Strong computer skills including Microsoft Office Suite; experience with databases – asset
- Previous experience working as a team preferred
- Strong communication skills (verbal and written)
- Strong organizational and time-management skills with attention to detail
- Professional, courteous, and client-focus demeanor
- Interest in health care administration, client services, or community health
- Bilingualism (French/English) considered an asset.
What We Have to Offer You
- Employee and Family Assistance Program
- Professional Development Opportunities
- Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
- A collaborative, diverse and inclusive team culture
- Wellness program
- Company events
- Work-life balance
- Location: 760 Belfast Road
- Start Date: May 4, 2026
- Duration: 9 weeks
- Wage: 17.60/hr

Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.