• Answering incoming calls from clients, service providers, and staff, directing inquiries to appropriate team members;
• Assist with scheduling support by entering updates into the scheduling database and help prepare staff schedules
• Pull and prepare reports from the scheduling system to support supervisors and Client Service Coordinator (CSC)
• Maintain accurate records of staff information in database
• Provide timely communication via phone, email, and voicemail to staff regarding schedule changes
• Support CSCs with documentation for billing and payroll verification reports (data entry, report preparation)
• Assist with quality improvement initiatives by tracking service delivery metrics and flagging discrepancies with Supervisor
• Support CSC Supervisor team to ensure continuity of care and smooth daily operations
• Participate in team meetings and support process improvement discussions

• Currently enrolled/completion of a post-secondary program (health sciences, business administration, social sciences, or related field) required
• Strong computer skills including Microsoft Office Suite; experience with databases – asset
• Previous experience working as a team preferred
• Strong communication skills (verbal and written)
• Strong organizational and time-management skills with attention to detail
• Professional, courteous, and client-focus demeanor
• Interest in health care administration, client services, or community health
• Bilingualism (French/English) considered an asset.

• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Location: 760 Belfast Road
• Start Date: May 4, 2026
• Duration: 9 weeks
• Wage: 17.60/hr

• Support development, implementation, maintenance and continuous improvement of the professional practice framework for the Personal Support and Nursing Services teams.
• In consultation with the Professional Practice Lead, develop and update educational initiatives, programs and materials that reflect evidence-based practice and address program-specific requirements.
• Support projects for program development and new models of care delivery.
• Collaborate with teams to understand quality, safety and risk management issues, and communicate any findings to the Professional Practice Lead.
• Contribute to the improvement of client outcomes (quality of life and quality of care) based on best available evidence and efficient utilization of resources with the assistance of the Professional Practice Lead.
• Monitors federal, provincial, and other relevant legislation/regulations for compliance and collaborate with the Professional Practice team on strategies to address opportunities for improvement.
• Participate in regular meetings, orientation, mentorship, consultation and guidance with complex clinical situations.
• Support the development and rollout of clinical practice standards and guidelines
• Assist with quality audits, chart reviews, and data collection
• Participate in staff education, orientation and coaching
• Help analyze practice issues and trends, and recommend solutions

• Completion or working towards completion of a Practical Nursing Diploma or Bachelor of Science in Nursing degree. (essential)
• One (1) year experience working in health care setting considered an asset.
• Knowledge of the related regulatory and legislative requirements within Ontario is preferred.
• Demonstrated ability to apply, teach, coach and mentor individuals and teams considered an asset.
• Strong communication skills preferred.
• Demonstrated effective critical thinking, analytical, and problem-resolution skills.
• Excellent organizational, planning and time management skills.
• Proficiency in using Microsoft Office applications (e.g., Outlook, Word, Excel, etc.).
• Bilingualism (French/English) considered an asset.

Summer Position

• Location: 760 Belfast Road
• Start Date: May 4, 2026
• Duration: 9 weeks
• Wage: 17.60/hr

• Assist or provide care according to the Resident Care Plan. Assistance may need to be provided on a short or long term basis to individual residents including but not limited to personal care, lifts and transfers, observing nutritional status, light housekeeping, assist in taking prescribed medication, etc…
• Observe resident for changes in behaviour or signs or symptoms of decreasing health status and report to Care Team leader.
• Chart care given and give verbal/written report to RPN or other team members on any unusual behaviour and observations made with respect to clients/residents
• Evaluate the individual’s need for change in the personal support care plan and make recommendations to RPN or designate.
• Contributes to the development of the personal support care plan by reporting, to the RPN or designate, all observations or information obtained from the resident and/or family regarding needs and the effect of the care he/she provided.
• Plans and organizes each day’s activities, setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment.
• Completes documentation/paperwork according to Carefor policies and procedures
• Reviews all forms of documentation and communication in order to remain current on residence operations and resident care. This may include reviewing care notes, e-mails, memos, communication book, and receiving verbal updates
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents

• Secondary school education preferred
• Personal Support Worker or Health Care Aide certificate
• Current Standard First Aid Certificate, required
• Current CPR level C Certificate, required

• Provides complete, relevant assessment of the client’s functional abilities, general condition and activities of daily living following pre-set procedures
• Implements the care plan based on the nursing assessment in collaboration with the physician, PSW’s and manager and review quarterly
• Implements nursing strategies or interventions according to the established care plan
• Performs technical nursing skills at a safe level in accordance with scope of practice, nursing principles and Carefor policies and procedures
• Utilizes appropriate interviewing and communication skills to obtain information from the client/family
• Describes and documents nursing processes clearly, concisely, accurately and appropriately, according to Carefor standards (by exception)
• Evaluates client’s responses to care plan for the achievement of realistic client-centered outcomes; revises plan as required
• Demonstrates respect for client’s choices and decisions
• Utilizes adult learning principles and established teaching materials to provide health teaching to clients, unregulated care providers and volunteers
• Reports and discusses client’s status on a regular basis with other members of the health care team, including physician when necessary
• Works closely with the care team (including psws, cooks, recreation/activity coordinator and/or volunteers), providing them with direction, teaching and support
• Orders and checks new medications from the pharmacy and lists the medications on the MAR sheets
• Admissions and Discharges of clients as required
• Keep up to date on changes in the field of dementia care
• Familiarity with the home’s fire, disaster and evacuation plans
• Participate in providing personal care, activities of daily living, preparing and serving meals & snacks, light housekeeping, recreational/personal interest activities as necessary.

• Registered Practical Nurse, or Registered Nurse
• Current registration with the College of Nurses of Ontario
• Current Standard First Aid Certificate
• Current CPR level C Certificate
• Three years experience working with elderly clients with dementia
• Demonstrated excellent communication (both written and verbal) and interpersonal skills with a proven effective customer service focus

• Schedules service providers for client visits in areas assigned by the manager.
• Provides work schedules to staff that meet client needs and maximize continuity of care.
• Keeps up to date with daily changes such as staff availability, changes in client service
• authorizations and/or care plans
• Ensures client and service provider information is accurate and up to date in the
• scheduling database
• Provides timely information, through the use of communication technology (telephone,
• fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and
• Supervisors, clients, and customers
• Verifies visit confirmations from field staff and processes in a timely manner to be
• processed by the billing department
• Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours,
• mileage, stats, and premiums.
• Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not
• seen/ not found visits, extensions to planned review dates
• Works collaboratively as part of a team willing to assist others and mentor new staff
• Contributes to the principles of customer-focused service and continuous quality improvement
• Functions and completes all duties in compliance with Occupational Health and Safety
• legislation, regulations, and Carefor policies, procedures, and standards

• Diploma or Degree from an accredited College or University
• Previous scheduling experience preferred
• Experience using database software and Microsoft Office Suite
• Accurate and efficient computer data-entry skills
• Knowledge of medical terminology is considered an asset
• Demonstrated problem-solving skills
• Excellent interpersonal skills
• Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
• priorities to meet changing demands and circumstances
• Ability to respond appropriately in pressure situations with a calm and professional
• demeanor
• Ability to plan, organize and coordinate activities
• Must be able to work independently and within a team
• Excellent communication skills, both verbal and written

• Provides complete, relevant assessment of the resident and describes and/or documents finding according to documentation procedures.
• In collaboration with the Manager or designate, prepares and updates the resident profile and care plan
• Effectively and safely administers medication according to Carefor procedures and CNO standards of practice
• Collaborates with other members of the health care team to ensure residents receive quality care
• Identifies problems using a specified framework and in consultation with the Manager or designate and resident, selects and implements individualized strategies or interventions in order to focus care on resolving or managing the problem
• Describes, evaluates and documents resident’s responses to care
• Describes rationale for referrals and changes in Service Plan
• Provides cost-effective, organized, outcome directed care on an ongoing basis
• Identifies and utilizes tools and resources for work and manages these resources through regular monitoring of equipment etc. and reporting unusable equipment to supervisor or designate.
• Delegates care appropriately
• Meets with resident and family to orient them to the residence.
• Seeks input from residents to assure that service meets expectations
• Plans, implements, evaluates and adjusts care in accordance with customer focused expectations
• Functions in accordance with the standards of nursing practice from the College of Nurses of Ontario
• Functions in accordance with the Carefor policies and procedures and the strategic direction of Carefor Pembroke-Renfrew County
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents

• RPN Diploma from approved college
• Valid registration with the College of Nurses of Ontario
• Certificate in gerontology would be an asset.
• Current CPR and First Aid

• Assist or provide care according to the Resident Care Plan. Assistance may need to be provided on a short or long term basis to individual residents including but not limited to personal care, lifts and transfers, observing nutritional status, light housekeeping, assist in taking prescribed medication, etc…
• Observe resident for changes in behaviour or signs or symptoms of decreasing health status and report to Care Team leader.
• Chart care given and give verbal/written report to RPN or other team members on any unusual behaviour and observations made with respect to clients/residents
• Evaluate the individual’s need for change in the personal support care plan and make recommendations to RPN or designate.
• Contributes to the development of the personal support care plan by reporting, to the RPN or designate, all observations or information obtained from the resident and/or family regarding needs and the effect of the care he/she provided.
• Plans and organizes each day’s activities, setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment.
• Completes documentation/paperwork according to Carefor policies and procedures
• Reviews all forms of documentation and communication in order to remain current on residence operations and resident care. This may include reviewing care notes, e-mails, memos, communication book, and receiving verbal updates
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents

•  Secondary school education preferred
• Personal Support Worker or Health Care Aide certificate
• Current Standard First Aid Certificate, required
• Current CPR level C Certificate, required