The Opportunity: Client Service Coordinator
Posting Date: February, 2026
The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients, service providers, and other users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved. Please note that candidates may be selected with the use of interview and assessment processes.
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.
Job Description
-
What You Will Do:
- Schedules service providers for client visits in areas assigned by the manager.
- Provides work schedules to staff that meet client needs and maximize continuity of care.
- Keeps up to date with daily changes such as staff availability, changes in client service
- authorizations and/or care plans
- Ensures client and service provider information is accurate and up to date in the
- scheduling database
- Provides timely information, through the use of communication technology (telephone,
- fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and
- Supervisors, clients, and customers
- Verifies visit confirmations from field staff and processes in a timely manner to be
- processed by the billing department
- Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours,
- mileage, stats, and premiums.
- Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not
- seen/ not found visits, extensions to planned review dates
- Works collaboratively as part of a team willing to assist others and mentor new staff
- Contributes to the principles of customer-focused service and continuous quality improvement
- Functions and completes all duties in compliance with Occupational Health and Safety
- legislation, regulations, and Carefor policies, procedures, and standards
-
Qualifications
- Diploma or Degree from an accredited College or University
- Previous scheduling experience preferred
- Experience using database software and Microsoft Office Suite
- Accurate and efficient computer data-entry skills
- Knowledge of medical terminology is considered an asset
- Demonstrated problem-solving skills
- Excellent interpersonal skills
- Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
- priorities to meet changing demands and circumstances
- Ability to respond appropriately in pressure situations with a calm and professional
- demeanor
- Ability to plan, organize and coordinate activities
- Must be able to work independently and within a team
- Excellent communication skills, both verbal and written
-
What We Have To Offer You:
- Company events
- Company pension
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Wellness program
Job Types: Part Time, Permanent
Work Location: In person
Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.
Apply Now
The Opportunity: Registered Practical Nurse (RPN) Temporary Full-Time
Posting Date: February, 2026
Under the supervision of the Care Team Supervisor, the Registered Practical Nurse (RPN) is responsible for the provision and management of cost effective, quality nursing care to residents of the Pembroke Civic Complex. RPN will assume a leadership role by teaching, delegating, and providing guidance to different levels of workers within the care team. Care is provided within the framework of quality & risk management, Carefor policies and procedures, and the standards and scope of practice set by the College of Nurses of Ontario (CNO).
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.
Job Description
-
What You Will Do:
- Provides complete, relevant assessment of the resident and describes and/or documents finding according to documentation procedures.
- In collaboration with the Manager or designate, prepares and updates the resident profile and care plan
- Effectively and safely administers medication according to Carefor procedures and CNO standards of practice
- Collaborates with other members of the health care team to ensure residents receive quality care
- Identifies problems using a specified framework and in consultation with the Manager or designate and resident, selects and implements individualized strategies or interventions in order to focus care on resolving or managing the problem
- Describes, evaluates and documents resident’s responses to care
- Describes rationale for referrals and changes in Service Plan
- Provides cost-effective, organized, outcome directed care on an ongoing basis
- Identifies and utilizes tools and resources for work and manages these resources through regular monitoring of equipment etc. and reporting unusable equipment to supervisor or designate.
- Delegates care appropriately
- Meets with resident and family to orient them to the residence.
- Seeks input from residents to assure that service meets expectations
- Plans, implements, evaluates and adjusts care in accordance with customer focused expectations
- Functions in accordance with the standards of nursing practice from the College of Nurses of Ontario
- Functions in accordance with the Carefor policies and procedures and the strategic direction of Carefor Pembroke-Renfrew County
- Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
- Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
- Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
- Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents
-
Qualifications
- RPN Diploma from approved college
- Valid registration with the College of Nurses of Ontario
- Certificate in gerontology would be an asset.
- Current CPR and First Aid
-
What We Have To Offer You:
- Employee and Family Assistance Program
- Professional Development Opportunities
- Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
- A collaborative, diverse and inclusive team culture
- Wellness program
- Company events
- Work-life balance
Job Types: Full-time, Fixed term contract
Starting rate of pay: $25.32
Contract length: 1 month
Work Location: In person
Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.
Apply Now
The Opportunity: Personal Support Worker (PSW) Temporary Part-Time
Posting Date: February, 2026
Under the supervision of the Care Team Supervisor, the Personal Support Worker (PSW) provides personal support and homemaking services to individuals. Care is provided within the framework of policies, procedures, standards and quality & risk management as established by Carefor Health and Community Services and the management of the Pembroke Civic Complex. The PSW collaborates with members of the health care team in meeting the needs of individuals to attain an optimal level of independence and wellbeing. A PSW is responsible to work within his/her scope of practice, performing the care and activities for which they have the necessary training and for which they are competent. The PSW is to inform the manager or designate if they require additional training with tasks.
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.
Job Description
-
What You Will Do:
- Assist or provide care according to the Resident Care Plan. Assistance may need to be provided on a short or long term basis to individual residents including but not limited to personal care, lifts and transfers, observing nutritional status, light housekeeping, assist in taking prescribed medication, etc…
- Observe resident for changes in behaviour or signs or symptoms of decreasing health status and report to Care Team leader.
- Chart care given and give verbal/written report to RPN or other team members on any unusual behaviour and observations made with respect to clients/residents
- Evaluate the individual’s need for change in the personal support care plan and make recommendations to RPN or designate.
- Contributes to the development of the personal support care plan by reporting, to the RPN or designate, all observations or information obtained from the resident and/or family regarding needs and the effect of the care he/she provided.
- Plans and organizes each day’s activities, setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment.
- Completes documentation/paperwork according to Carefor policies and procedures
- Reviews all forms of documentation and communication in order to remain current on residence operations and resident care. This may include reviewing care notes, e-mails, memos, communication book, and receiving verbal updates
- Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
- Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
- Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
- Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents
-
Qualifications
- Secondary school education preferred
- Personal Support Worker or Health Care Aide certificate
- Current Standard First Aid Certificate, required
- Current CPR level C Certificate, required
-
What We Have To Offer You:
- Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Employee and Family Assistance Program
- Professional Development Opportunities
- Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
- A collaborative, diverse and inclusive team culture
- Wellness program
- Company events
- Work-life balance
- 24/7 support from on-call Supervisors
- Paid orientation and training
- Flexible Shifts
- All necessary Personal Protective Equipment (PPE)
Job Types: Part-time, Fixed term contract
Starting Rate of pay: $19.71 per hour
Contract length: 3 months
Work Location: In person
Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.
Apply Now
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