• Schedules service providers for client visits in areas assigned by manager
• Provides work schedules to staff that meet client needs and maximize continuity of care.
• Keeps up to date with daily changes such as staff availability, changes in client service
• authorizations and/or care plans
• Ensures client and service provider information is accurate and up to date in the
• scheduling database
• Provides timely information, through the use of communication technology (telephone,
• fax, e-mail, voicemail), to field staff, services providers, co-workers, Managers and
• Supervisors, clients and customers
• Verifies visit confirmations from field staff and processes in a timely manner to be
• processed by the billing department
• Verifies payroll information for field staff in a timely manner ensuring accuracy of hours,
• mileage, stats and premiums.
• Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not
• seen/ not found visits, extensions to planned review dates
• Works collaboratively as part of a team willing to assist others and mentor new staff
• Contributes to the principles of customer-focused service and continuous quality
• improvement
• Functions and completes all duties in compliance with Occupational Health and Safety
• legislation, regulations, and Carefor policies, procedures, and standards

• Registration with the College of Dietitians of Ontario
• BSc
• Driver’s License and a reliable vehicle that is insured for business use
• 3 to 5 years Clinical practice experience preferred

Experience:

• Experience in community health preferred
• Current certification in CPR (recommended)

Skills:

• Observation
• Independent assessment
• Health teaching
• Communication
• Interpersonal relationship building
• Ability to work collaboratively as a member of an interdisciplinary team
• Bilingual (English/French) preferred

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Work-life balance
• Flexible Shifts
• Employee Assistance Program
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

Job Types: Full-time, Temporary ( 12 months Contract)

Salary: $40.66-$46.70 per hour

• Oversees and assists the Program Manager with the overall operation of the program’s clerical staff.
• Understands and demonstrates the value of coaching in staff performance.
• Seeks opportunities to support and mentor staff in achieving optimal performance.
• Provides guidance and advice to Coordinators when they identify operational challenges.
• Meets with staff at least every 6 months to review performance goals, staff achievements and areas of further development.
• Evaluates new employee’s orientation and probationary periods to determine their progression through this phase and if additional education/mentoring and coaching or additional performance improvement planning is required.
• Collaborates with the Training & Process Improvement Coach, Supervisor(s) and Manager, Client Services to provide leadership to the team and to create an environment conducive to respectful, empowering working relationships.
• Completes biannual performance reviews on all clerical staff.
• Operational and Organizational Responsibilities:
• Understands leadership as creating space for empowerment; leads by example.
• Committed to managing using data and promotes continuous quality improvement.
• Evaluates processes and implements strategies to increase efficiencies, using a lean approach.
• Develops procedures for all business practices in client services, and evaluates and revises policies and procedures on an ongoing basis based on changes in practice and requirements from funder or partner organization.
• Analyzes data to determine staffing complement in collaboration with the Manager.
• Maintains effective and frequent communication with the client services team to ensure staff scheduling is meeting service delivery needs.
• Oversees the development and maintenance of the master rotation for all three programs, based on management requirements.
• Provides staff work schedules that meet employee and client needs while maximizing continuity of care, and works within the provisions of collective agreements, Labour Standards and funder or partner organization guidelines.
• Grants time off in accordance with the collective agreement, while ensuring adequate staff are scheduled to meet operational requirements.
• Fosters employee engagement by inviting feedback and being transparent.
• Monitors time away from work such as sick, stats, and overtime and vacation credits for staff requiring time off based on reports from payroll and human resources.
• Arranges the preceptorship of students for nursing and allied health in collaboration with Program Managers.
• Reviews and adapts job descriptions to meet the ever changing needs of the programs/services.
• Liaises with the client services team and other departments to ensure integrated systems and processes.
• Health and Safety Responsibilities:
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures.
• Participates in health and safety training including WHMIS and applies this knowledge.

Please Note

This description has been designed to indicate the key responsibilities of the job and the nature of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

• Degree or Diploma in Business, Health or related field (required)
• Experience in using data to improvement performance (required)
• Experience with LEAN methodology (preferred)
• Experience in the administration of community health care (preferred)
• Demonstrated supervisory experience and the ability to delegate tasks (required)
• Previous experience working with scheduling software (preferred)
• Proficiency in MS Office programs, and database management (required)
• Experience working in a unionized environment and interpreting collective agreements (preferred)
• Highly developed organizational and interpersonal skills (required)
• Demonstrated analytical and problem solving abilities (required)
• Ability to work in a fast-paced environment and to manage multiple priorities (required)
• Advanced communication skills (both written and oral) and an understanding of effective communication tools (required)

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Work-life balance
• Employee Assistance Program
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients

• Assist or provide care according to the Resident Care Plan. Assistance may need to be provided on a short or long term basis to individual residents including but not limited to personal care, lifts and transfers, observing nutritional status, light housekeeping, assist in taking prescribed medication, etc…
• Observe resident for changes in behaviour or signs or symptoms of decreasing health status and report to Care Team
• Chart care given and give verbal/written report to RPN or other team members on any unusual behaviour and observations made with respect to clients/residents
• Evaluate the individual’s need for change in the personal support care plan and make recommendations to RPN or designate.
• Contributes to the development of the personal support care plan by reporting, to the RPN or designate, all observations or information obtained from the resident and/or family regarding needs and the effect of the care he/she provided.
• Plans and organizes each day’s activities, setting priorities for personal support and other activities, to effectively utilize time, energy, supplies and equipment.
• Completes documentation/paperwork according to Carefor policies and procedures
• Reviews all forms of documentation and communication in order to remain current on residence operations and resident care. This may include reviewing care notes, e-mails, memos, communication book, and receiving verbal updates
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents

•  Secondary school education preferred
• Personal Support Worker or Health Care Aide certificate
• Current Standard First Aid Certificate, required
• Current CPR level C Certificate, required

• At least 1 year experience working with elderly or ill individuals.
• Experience working with seniors who have dementia, Alzheimer’s, and mental health illnesses
• Experience working in a retirement or nursing home facility

• Ability to evaluate situations and use policies and procedures as guidelines
• Effective problem solving and decision making skills
• Effective communication skills (verbal, written)
• Good assessment skills
• Awareness of community resources
• Ability to work effectively in a multidisciplinary team
• Ability to take direction well
• Ability to work independently
• Ability and availability to work shifts in a 24 hour operation
• Ability to bend, sit, stand, kneel for short periods of time

• Competitive base salary
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Work-life balance
• Flexible Shifts
• Employee Assistance Program
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients
• Evenings & Weekend premiums

Union Position:  Liuna

Scale Level:         S17.70 per hour

End date:              August 2024

Schedule:

Hrs of work:    32hrs/Bi-Weekly

Week 1 of Master

Fri (N) Sat (N) Sun (N)

Week 2 of Master

Sun (N)

• Maintaining a clean, safe environment
• Performing tasks according to duty sheet
• Setting up equipment and supplies for food preparation
• Assists in prepares meals, dessert, and/or snacks following standardized approved recipes, being careful to minimize waste and leftovers, and cook food according to sanitation and standardized guidelines pertaining to food preparation
• Cleanup of kitchen and dining area
• Serving meals to clients/residents
• Ensuring timely service of meals
• Handling and storing all left over foods according to food handling guidelines
• Makes observations of resident behaviour and intervenes according to job expectation e.g. nutritional intake, disruptive behaviour in dining room, attendance for meals, general concerns affecting operations of the dietary department
• Report observed concerns to supervisor or designate
• Becoming familiar with individual resident’s dietary preferences, allergies, and diet restrictions
• Assisting residents, if needed, to cut food or pour beverages
• Promptly reports any problems, accidents, emergency situations, and complaints of residents regarding service to the supervisor or designate
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Reports the absence of or defect in any equipment or protective device of which he/she is aware and which may endanger him/herself or another worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents
• Performing other duties/tasks as assigned by manager

• Completion of Grade 10 or equivalent is preferred
• Food Handling and Safety certificate
• WHMIS certification

• Experience with food preparation
• Experience in serving food
• Experience using kitchen equipment
• Experience in customer service
• Experience working with elderly
• Experience working in nursing home or similar environment would be considered an asset

• Ability to understand oral and written directions
• Ability to calculate recipe quantities
• Ability and available to fulfill the shift rotation designed for position (early morning, late evening, and weekends)
• Ability to work as part of a multidisciplinary team
• Ability to handle the temperatures of working in a kitchen environment
• Effective communication skills (verbal, written)
• Dependable, trustworthy, compassionate with good work habits
• Interested in supporting the elderly and disabled adults
• Ability to lift up to 50lbs
• Ability to bend, sit, stand, kneel for short periods of time
• Knowledge of Occupational Health and Safety as relates to job

Union Position:               Liuna

Hours per Pay Period:    71 hours bi-weekly

End Date:                           18months

Scale Level:                      $16.57 per hour

Schedule:  

Week 1 of Master

Mon (11-7) Tues (11-7) Thurs (E1) Fri (7-1)

Week 2 of Master

Mon (11-7) Tues (11-7) Wed (E-1) Thurs (7-1) Sat (E1) Sun (E1)