• Provides direction, support, and guidance to the Allied Health Staff
• Oversees and assists the Director with the overall operation and performance of the Carefor Allied Health and transition program, including but not limited to budgeting and financial management, regular communications with leadership, management of client/family complaints, monitoring and response to client and employee events and program reporting
• Works closely with the Director to establish annual operational performance objectives for the program, in accordance with Carefor’s strategic plan
• Promotes a continuous learning culture through coaching and mentoring staff to attain individual and operational performance objectives
• Works closely with the assigned Human Resources Business Partner (HRBP) to coach, support and manage employee performance
• Conducts Performance Appraisals and encourages employee learning and development
• Ensures all activities performed in the programs are in accordance with established legal, regulatory, and organizational policies and procedures
• Leads and supports the Allied Health team to ensure they have the tools and resources required
• Promotes team building and the effective resolution of team or interpersonal conflict
• Anticipates, responds to and adapts leadership style to different demands and uses change management processes to benefit the programs
• Develops strategic alliances and partnerships within the community to promote the Allied Health Program services
• Collects and evaluates client/customer and market information on the Allied Health and Transitions Programs, and uses this information in evidence-based decision making to improve the program and services offered
• Ensures that all activities within scope of practice and level of accountability are conducted in accordance with established legal, regulatory, and organizational policies and procedures
• Promotes continuous quality improvement by monitoring, measuring and evaluating program metrics, and identifying issues and opportunities for improvement
• Understands, promotes, and communicates the value, purpose and relationship of the Allied Health and Transition Program to Carefor
• Works collaboratively with other members of the management team to achieve organizational goals and objectives
• Identifies and analyzes trends and issues facing the program
• Assists in monitoring, measuring, and evaluating the Quality Management framework for the programs and services
• Ensures the contractual terms set forth by external partners are met
• Develops procedures for program operational practices in Allied Health and transition program, and evaluates and revises policies and procedures on an ongoing basis based on changes in practice and requirements from funder or partner organization in consultation with the Director
• Participates in the on-call roster for management
• Functions and reports in compliance with Occupational Health and Safety Legislation, program standards, Carefor Policies & Procedures, and all other relevant legislation
• Ensures that all staff within the programs operate in compliance with Occupational Health and Safety
• Performs all management duties and responsibilities as described in the Occupational Health and Safety Legislation and Carefor Policies & Procedures

Working Conditions:

• Regular office environment with some flexibility for remote work

• Degree in Occupational Therapy, Physical Therapy, Dietetics, Nursing or Social Work; registered with the regulatory body
• Master’s degree in business or health administration is an asset
• Minimum five (5) years experience of progressive management responsibilities
• Community health experience preferred
• Skilled in external/labour relations, negotiation, and program management
• Knowledgeable in quality management and budget preparation
• Strong communication and computer skills
• Conflict resolution and staff training experience
• Ability to manage stress, multiple priorities, and facilitate change
• Bilingualism (French/English) is an asset

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Dental and Health Benefits
• Extended health care
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

• Oversees and assists the Manager with the clinical operation of the PSS program
• Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
• Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
• Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
• Completes annual performance reviews on assigned Personal Support Services staff
• Identifies and discusses with the Manager employee issues requiring disciplinary action
• Assists in determining the required staffing complement based on identified needs
• Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
• Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.

Operational And Organizational Responsibilities

• Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan
• Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care
• Works in collaboration with client/family to develop the Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the PSS care team.
• Supports PSW scheduling by providing recommendations regarding client care needs
• Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints

Health And Safety Responsibilities

• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
• Participates in health and safety training including WHMIS and applies this knowledge
• Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work

Problem Solving

Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.

Decision Making/Independence of Action

• Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.
• Direction is generally received for outliers to organization’s policies, objectives, and values.

Managing And Leading

• Direct Reports – Personal Support Workers

Physical Effort

• Physical effort required is low intensity, <2 hours per day

Mental Effort

• Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.

• A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required
• A minimum 1-year leadership is preferred
• A minimum of 2 years community experience in Nursing or Personal Support Services
• Demonstrated leadership abilities with highly developed organizational skills
• Demonstrated understanding of CNO Standards of Practice
• Excellent interpersonal and verbal/written communication skills
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work collaboratively with internal and external stakeholders
• A vehicle and a valid Ontario Driver’s license are required
• Ability to manage coinciding demands
• Demonstrated flexibility and adaptability

• Experience working in a health care environment and/or working in a non-profit organization
• Ability to converse in both official languages (English/French)
• Experience providing Palliative Care and/or Dementia Care
• Palliative certification (LEAP)
• Gentle Persuasive Approach certification (GPA)
• Previous experience working with unregulated care providers

Competencies

• This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
• Ability to proactively provide effective recommendations regarding PSW placement and schedules
• Leads by example to promote continuous quality improvement
• Ability to assist with the development of policies and procedures for all business practices in Personal Support Services, based on changes in practice and requirements from partner organization
• Ability to be flexible, encourage and enable change
• Ability to proactively provide effective, timely solutions
• Good organizational, time management, and prioritizing skills
• Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all level of the organization, public speaking experience an asset
• Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues.
• Exhibits ethical standards in personal and professional life

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Dental and Health Benefits
• Extended health care
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance