Skip to main content
The Opportunity: Supervisor, Clinical in home (Champlain)

Posting Date: November 21, 2024

About the role: As the Supervisor, Clinical in home, you are responsible for daily delivery of personal support services provided by PSWs. You will complete personal support care plans with new clients, update care plans as required, engage with service funders (primarily Ontario Health at Home Care Coordinators), participate in client case conferences, and support the resolution of identified service concerns. In collaboration with the Professional Practice Team, you will support the orientation of new staff, provide ongoing staff training, follow up with any identified job performance issues and complete regular performance reviews. In doing so, you will ensure high quality personal support services are delivered to Carefor clients.  Further, you will use evidence-based, best practice guidelines supported with informational data to ensure successful team performance. This position description outlines the key responsibilities and the nature of work.  It is not a comprehensive inventory of all duties and tasks of the position.

Who we are: Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Please visit our website for more information.
Job Description
  • What You Will Do:
    • Oversees and assists the Manager with the clinical operation of the PSS program
    • Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
    • Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
    • Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
    • Completes annual performance reviews on assigned Personal Support Services staff
    • Identifies and discusses with the Manager employee issues requiring disciplinary action
    • Assists in determining the required staffing complement based on identified needs
    • Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
    • Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.
    • Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan
    • Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care
    • Works in collaboration with client/family to develop the Ottawa Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the funder and PSS care team.
    • Ensures that the quality of client care delivery is consistent with the funded contractual terms of care & provides regular updates to the funder regarding the care provided
    • Supports PSW scheduling by providing recommendations regarding client care needs
    • Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints
    • Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
    • Participates in health and safety training including WHMIS and applies this knowledge
    • Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work
    • Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.
    • Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.
    • Direction is generally received for outliers to organization’s policies, objectives, and values.
    • Direct Reports – Personal Support Workers
    • Physical effort required is low intensity, <2 hours per day
    • Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.
    • Limited exposure to crisis situations
    • Able to travel within the Champlain region (if required)
    • This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
    • Ability to proactively provide effective recommendations regarding PSW placement and schedules
    • Leads by example to promote continuous quality improvement
    • Ability to assist with the development of policies and procedures for all business practices in Personal Support Services, based on changes in practice and requirements from funder or partner organization
    • Ability to be flexible, encourage and enable change
    • Ability to proactively provide effective, timely solutions
    • Good organizational, time management, and prioritizing skills
    • Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all level of the organization, public speaking experience an asset
    • Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues.
    • Exhibits ethical standards in personal and professional life

     

  • Qualifications
    • A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required
    • A minimum 1-year leadership is preferred
    • A minimum of 2 years community experience in Nursing or Personal Support Services
    • Demonstrated leadership abilities with highly developed organizational skills
    • Demonstrated understanding of CNO Standards of Practice
    • Excellent interpersonal and verbal/written communication skills
    • Excellent computer skills/knowledge and familiarity with scheduling systems
    • Ability to work collaboratively with internal and external stakeholders
    • A vehicle and a valid Ontario Driver’s license are required
    • Ability to manage coinciding demands
    • Experience working in a health care environment and/or working in a non-profit organization
    • Ability to converse in both official languages (English/French)
    • Experience providing Palliative Care and/or Dementia Care
    • Palliative certification (LEAP)
    • Gentle Persuasive Approach certification (GPA)
    • Previous experience working with unregulated care providers
  • What We Have to Offer You

    Salary: $63,297.00 – $87,028.50

    Benefits:

    • Competitive base salary
    • Defined benefit pension program: HOOPP Pension Plan
    • Flexible schedule and work arrangements
    • Work life balance
    • Health Insurance
    • Employee assistance program
    • Professional development opportunities
    • A collaborative team culture that supports making a difference in the lives of our clients
    • On-site parking

    Schedule:

    • Day shift
    • Monday to Friday
    • Weekend as needed

    Work Location: In person

About us:

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years.

Carefor will only provide employment to those who can provide proof of being fully vaccinated against COVID-19, subject to Human Rights exemption.

Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Apply Now

Name
Max. file size: 64 MB.
Max. file size: 64 MB.
What region are you applying for?(Required)
What position are you applying for(Required)

Newsletter Sign Up

Welcome!

We’re so glad you’ve joined us.

"*" indicates required fields

Name*
Which region(s) do you want to hear from?