• Oversees and assists the Manager with the overall clinical operations
• Supports the Manager to oversee the Carefor CCWs assigned to Ottawa Inner-City Health
• Acts as a resource, support and mentor to the Ottawa Inner-City Health staff and provides coaching, education, and instruction to encourage staff to attain individual and operational performance objectives.
• Completes performance reviews on assigned Ottawa Inner-City Health Services staff.
• Identifies and discusses with the Manager employee issues which require disciplinary action and ensures documentation is complete to support the disciplinary process.
• Contributes to human resources management, including labor and employee relations, discipline, health and safety, continuing education, performance development, recognition of staff and orientation, coaching, and delegation as required.
• Assists Manager in employee recruitment process, anticipates and monitors staffing needs and initiates appropriate action to obtain/maintain an adequate compliment of staff
• Collaborates with the Client Servies Coordination team for staffing needs and ensures to communicate with OICH for any coverage issue and replacement plans.
• Investigates and evaluates client and staff concerns/complaints and implements appropriate resolutions
• Understands, promotes, and communicates the value, purpose, and relationship of the Ottawa Inner-City Health program to Carefor
• Evaluates processes and implements strategies to increase efficiency and continuously promote quality improvement.
• Develops procedures for all business practices in Ottawa Inner-City Health, and evaluates and revises policies and procedures on an ongoing basis to reflect changes in practice and requirements from funder or partner organization
• Analyzes data to determine staffing complement in collaboration with the Manager
• Works in collaboration with the OICH team and client/family to develop the initial Client Care Plan, revises as required, and completes Safety Assessments
• Completes interim reports on clients every six months, and as requested by funder or partner organizations
• Ensures that the quality of client care delivery is consistent with the standards of practice and regulatory requirements of the College of Nurses of Ontario (CNO) and any other governing regulatory body, as well as with the mission, vision, values and strategic plan of Carefor
• Meets the contractual terms set forth by external/funding partners and maintains communication with these partners as needed
• Participates in clinical call rotation
• Assists with operation of the program in the Manager’s absence
• Makes recommendations regarding CCW placement and schedules
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, regulatory standards of the CNO, practice standards, Carefor Policies & Procedures, and the OICH policies and procedures
• Participates in health and safety training including WHMIS and applies this knowledge while ensuring compliance by all staff
• Works in collaboration with Management and Human Resources to complete return to work plans for Ottawa Inner-City Health Workers taking part in modified work
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, regulatory standards of the CNO, practice standards, Carefor Policies & Procedures, and the OICH policies and procedures
• Participates in health and safety training including WHMIS and applies this knowledge while ensuring compliance by all staff
• Works in collaboration with Management and Human Resources to complete return to work plans for Ottawa Inner-City Health Workers taking part in modified work

Working Conditions:

• Potential Exposure to crisis situations
• May be required to travel locally within the region 10% of the time

• Registered Practical Nurse, required
• 3+ years community experience in nursing or Ottawa Inner-City Health; an asset
• Demonstrated supervisory experience and the ability to delegate tasks and regulatory controlled acts as required
• Proficiency in MS Office Programs and Database Management
• Strong observation, assessment and problem-solving skills
• Highly developed organizational and interpersonal skills
• Excellent communication skills and an understanding of effective communication methods when dealing with a culturally diverse and vulnerable population
• Strong clinical assessment skills
• Strong problem solving and decision-making ability
• Ability to work collaboratively as a member of an interdisciplinary team
• A vehicle and a valid Ontario Driver’s license; required
• Ability to manage competing demands
• Demonstrated flexibility and adaptability
• Experience working in a health care environment and/or working in a non-profit organization
• Bilingualism in both official languages (French), an asset
• Experience working with vulnerable populations, an asset
• Possesses certification in Mental Health and Addictions; Palliative care (LEAP), an asset
• Previous experience working with unregulated care providers, an asset
• Member of the Registered Practical Nurses Association of Ontario (RPNAO)
• This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanor
• and a customer centric approach.
• Ability to proactively provide effective recommendations regarding CCW assignments and schedules
• Leads by example to promote continuous quality improvement
• Ability to assist with the development of policies and procedures for all business practices in Ottawa Inner-City Health, based on changes in practice and requirements from funder or partner organization
• Ability to be flexible, encourage and enable change
• Ability to proactively provide effective, timely solutions
• Good organizational, time management, and prioritizing skills
• Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all levels of the organization, public speaking experience; an asset
• Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues.
• Exhibits ethical standards in personal and professional life

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• Staff who are deeply committed to excellent client care
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

1. Human Resources & Workforce Strategy

The Vice President provides executive leadership for all aspects of human resources, ensuring a high-performing, values-driven, and sustainable workforce.

Key Accountabilities

• Lead the development and execution of corporate people and workforce strategy aligned with organizational priorities and population health needs.
• Oversee HR functions including:
• Talent acquisition and retention
• Workforce planning and succession management
• Labour relations and collective bargaining
• Compensation, benefits, and total rewards
• Performance management and leadership development
• Occupational health, safety, wellness, and disability management
• Leadership competency framework
• Serve as the executive lead for labour relations strategy, including negotiations, grievance management, and union partnerships.
• Champion equity, diversity, inclusion, and belonging across the organization.
• Ensure compliance with all applicable employment legislation, accreditation standards, accessibility standards and healthcare regulatory requirements in Ontario.
• Advance modern HR practices including digital enablement, analytics, and evidence-informed decision-making.

2. Business Development, Partnerships & Growth

The Vice President leads organizational growth initiatives that enhance sustainability, service expansion, and system integration.

Key Accountabilities

Identify, assess, and advance business development opportunities, including:

• New service lines
• Strategic partnerships and alliances
• Public-sector and private-sector collaborations
• Mergers, integrations, and affiliation opportunities as applicable
• Lead due diligence, business cases, and executive recommendations for growth initiatives.
• Collaborate with clinical, operational, and finance leaders to ensure growth strategies are viable, patient-centred, and aligned with funding models.
• Represent the organization externally with system partners, government stakeholders, and community organizations.

3. Marketing, Fundraising, Communications & Strategy

The Vice President provides strategic oversight of organizational positioning, reputation, and long-term planning.

Key Accountabilities

• Lead the development, implementation, and monitoring of the corporate strategic plan, in partnership with the Executive Leadership Team and Board.
• Oversee marketing, brand, and communications strategies to strengthen organizational reputation and stakeholder engagement.
• Ensure consistent messaging across internal and external audiences, aligned with organizational values and system priorities.
• Advocacy and stakeholder engagement
• Align and advance fundraising strategy and execution per organizational priorities
• Use market intelligence, population health data, and system trends to inform strategic decision-making.
• Support board-level strategic planning, performance reporting, and governance requirements.

4. Corporate Risk & Enterprise Governance

The Vice President serves as an executive steward of enterprise risk management and organizational resilience.

Key Accountabilities

• Lead the organization’s Enterprise Risk Management (ERM) framework, including identification, mitigation, monitoring, and reporting of strategic, operational, financial, human capital, and reputational risks.
• Ensure alignment between risk management, strategic planning, and continuous improvement priorities.
• Oversee corporate policy frameworks and ongoing policy development, internal controls, and compliance processes.
• Support regulatory compliance across all accountable domains.
• Provide regular risk reporting to the Executive Leadership Team and Board committees.
• Model values-based, inclusive, and transparent leadership.
• Foster a culture of accountability and innovation.

Financial and Other

• Leads the development of the annual operating budget for the assigned portfolios and is accountable for financial results of their departments
• Provides input and expert judgment regarding expenditures and resources needed for the programs within their portfolio
• Regularly monitors expenditures and revenues against the budget and adjusts course as required to stay within budget targets
• Required to travel locally within Carefor’s service geography on a regular basis

Education & Credentials

• A university degree in health, public policy and strategy, business, commerce, human resource management, or a related field.
• Master’s degree in Health Administration (MHA) or Masters in Business Administration (MBA) (or equivalent)
• LEAN Healthcare Certificate and/or Project Management certification (e.g., PMP) or equivalent demonstrated experience

Experience and Qualifications

• Minimum 10 years of progressive senior leadership experience, with executive-level accountability
• Demonstrated experience in healthcare organizations within Ontario’s regulated environment
• Demonstrated success in driving enterprise-wide initiatives focused on enhancing organizational culture and continuous improvement
• Experience in strategy development, business growth, and system partnerships
• Strong exposure to corporate risk, governance, and board reporting
• Experience working in unionized healthcare environments is strongly preferred

Fluency in both official languages is strong asset

• Competitive Salary
• Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental Benefits
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• Staff who are deeply committed to excellent client care

Job Types: Full-time, Permanent

Pay: CA$126,457.50 – CA$197,613.00 per year

Work Location: Hybrid remote in Ottawa, ON K1G 6M8