1. Human Resources & Workforce Strategy

The Vice President provides executive leadership for all aspects of human resources, ensuring a high-performing, values-driven, and sustainable workforce.

Key Accountabilities

• Lead the development and execution of corporate people and workforce strategy aligned with organizational priorities and population health needs.
• Oversee HR functions including:
• Talent acquisition and retention
• Workforce planning and succession management
• Labour relations and collective bargaining
• Compensation, benefits, and total rewards
• Performance management and leadership development
• Occupational health, safety, wellness, and disability management
• Leadership competency framework
• Serve as the executive lead for labour relations strategy, including negotiations, grievance management, and union partnerships.
• Champion equity, diversity, inclusion, and belonging across the organization.
• Ensure compliance with all applicable employment legislation, accreditation standards, accessibility standards and healthcare regulatory requirements in Ontario.
• Advance modern HR practices including digital enablement, analytics, and evidence-informed decision-making.

2. Business Development, Partnerships & Growth

The Vice President leads organizational growth initiatives that enhance sustainability, service expansion, and system integration.

Key Accountabilities

Identify, assess, and advance business development opportunities, including:

• New service lines
• Strategic partnerships and alliances
• Public-sector and private-sector collaborations
• Mergers, integrations, and affiliation opportunities as applicable
• Lead due diligence, business cases, and executive recommendations for growth initiatives.
• Collaborate with clinical, operational, and finance leaders to ensure growth strategies are viable, patient-centred, and aligned with funding models.
• Represent the organization externally with system partners, government stakeholders, and community organizations.

3. Marketing, Fundraising, Communications & Strategy

The Vice President provides strategic oversight of organizational positioning, reputation, and long-term planning.

Key Accountabilities

• Lead the development, implementation, and monitoring of the corporate strategic plan, in partnership with the Executive Leadership Team and Board.
• Oversee marketing, brand, and communications strategies to strengthen organizational reputation and stakeholder engagement.
• Ensure consistent messaging across internal and external audiences, aligned with organizational values and system priorities.
• Advocacy and stakeholder engagement
• Align and advance fundraising strategy and execution per organizational priorities
• Use market intelligence, population health data, and system trends to inform strategic decision-making.
• Support board-level strategic planning, performance reporting, and governance requirements.

4. Corporate Risk & Enterprise Governance

The Vice President serves as an executive steward of enterprise risk management and organizational resilience.

Key Accountabilities

• Lead the organization’s Enterprise Risk Management (ERM) framework, including identification, mitigation, monitoring, and reporting of strategic, operational, financial, human capital, and reputational risks.
• Ensure alignment between risk management, strategic planning, and continuous improvement priorities.
• Oversee corporate policy frameworks and ongoing policy development, internal controls, and compliance processes.
• Support regulatory compliance across all accountable domains.
• Provide regular risk reporting to the Executive Leadership Team and Board committees.
• Model values-based, inclusive, and transparent leadership.
• Foster a culture of accountability and innovation.

Financial and Other

• Leads the development of the annual operating budget for the assigned portfolios and is accountable for financial results of their departments
• Provides input and expert judgment regarding expenditures and resources needed for the programs within their portfolio
• Regularly monitors expenditures and revenues against the budget and adjusts course as required to stay within budget targets
• Required to travel locally within Carefor’s service geography on a regular basis

Education & Credentials

• A university degree in health, public policy and strategy, business, commerce, human resource management, or a related field.
• Master’s degree in Health Administration (MHA) or Masters in Business Administration (MBA) (or equivalent)
• LEAN Healthcare Certificate and/or Project Management certification (e.g., PMP) or equivalent demonstrated experience

Experience and Qualifications

• Minimum 10 years of progressive senior leadership experience, with executive-level accountability
• Demonstrated experience in healthcare organizations within Ontario’s regulated environment
• Demonstrated success in driving enterprise-wide initiatives focused on enhancing organizational culture and continuous improvement
• Experience in strategy development, business growth, and system partnerships
• Strong exposure to corporate risk, governance, and board reporting
• Experience working in unionized healthcare environments is strongly preferred

Fluency in both official languages is strong asset

• Competitive Salary
• Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental Benefits
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• Staff who are deeply committed to excellent client care

Job Types: Full-time, Permanent

Pay: CA$126,457.50 – CA$197,613.00 per year

Work Location: Hybrid remote in Ottawa, ON K1G 6M8

• Primary Responsibilities Include
  • Oversees and assists the Manager with the clinical operation of the PSS program
  • Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
  • Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
  • Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
  • Completes annual performance reviews on assigned Personal Support Services staff
  • Identifies and discusses with the Manager employee issues requiring disciplinary action
  • Assists in determining the required staffing complement based on identified needs
  • Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
  • Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.

  Operational And Organizational Responsibilities

  • Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan
  • Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care
  • Works in collaboration with client/family to develop the Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the funder and PSS care team.
  • Ensures that the quality of client care delivery is consistent with the funded contractual terms of care & provides regular updates to the funder regarding the care provided
  • Supports PSW scheduling by providing recommendations regarding client care needs
  • Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints

  Health And Safety Responsibilities

  • Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
  • Participates in health and safety training including WHMIS and applies this knowledge
  • Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work

  Problem Solving

  • Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.

  Decision Making/Independence Of Action

  • Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.
  • Direction is generally received for outliers to organization’s policies, objectives, and values.Managing And Leading
  • Direct Reports – Personal Support Workers

  Physical Effort

  • Physical effort required is low intensity, <2 hours per day

  Mental Effort

  • Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.

  Working Conditions

  • Limited exposure to crisis situations
  • Able to travel within the Champlain region (if required)

• A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required
• A minimum 1-year leadership is preferred
• A minimum of 2 years community experience in Nursing or Personal Support Services
• Demonstrated leadership abilities with highly developed organizational skills
• Demonstrated understanding of CNO Standards of Practice
• Excellent interpersonal and verbal/written communication skills
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work collaboratively with internal and external stakeholders
• A vehicle and a valid Ontario Driver’s license are required
• Ability to manage coinciding demands
• Demonstrated flexibility and adaptability

• Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental Benefits
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• Staff who are deeply committed to excellent client care