To do a job well you need the right tools. For years, Carefor has been providing client care in homes and the community using two client management systems: Goldcare and CIMS. Starting on March 4th, our Homecare staff will be the first at Carefor to adopt a new system: Alayacare, which will eventually be used by all staff across Carefor. The project is a massive undertaking which will involve all staff and will eventually impact the care of all our clients, for the better.

Alayacare is the industry leading Home Care and Community Support Services client management system which offers more features that integrate more seamlessly. The result is a better care experience for clients and caregivers and a better user experience for staff.

For our staff, Alayacare means less time reporting and more time caring. Its interface is more user-friendly and better captures client care provided within the electronic health record. As it’s more robust, staff can do more with it, meaning they can stay in the system to do everything they require rather than moving between different record keeping tools, which is more time-consuming. It also allows them to better communicate between staff about client care needs, which means when a new staff provides client care, they have all the information they need to give the best care.

And better care is better for our clients. Additionally, Alayacare allows us to connect clients with staff more easily which results in clients being more likely to have the same Carefor staff resulting in more consistent care. Eventually, as the system gets rolled out across Carefor, clients who use multiple Carefor services, such as Personal Support Services and Transportation, will see improvements in their care as their personal health information is consistent across the programs which support them.

As mentioned, our Go-Live date will be March 4^th for all of our Home and Clinical Care services, including Nursing, Personal Support Services, and Rehabilitation Services, with other programs such as Community Support Services and Residential Services adopting Alayacare later in 2024. As this is a new system for our staff, training is taking place right now so that they’ll be ready to go on the 4^th.

As with all change, there’s a learning curve and we hope that our clients and their caregivers will appreciate the time and effort that is required for all involved to learn and use this new system. With a little patience, we’re sure that they’ll see improvements in their care very soon.

The adoption of Alayacare is a key component of our Project OneCare which is realigning Carefor across service lines rather than regionally, as was our previous model. Under this model, Home and Clinical Care, Community Services and our Residential programs will work together, respectively, to learn from one another to create better services while making for a more efficient organization.

Carefor is committed to improving and modernizing to provide the best care possible, and Alayacare is a major step forward for both. We’re very excited to bring it to our clients, caregivers and community! If you would like to know more about how Alayacare will affect your care, please contact us at info@carefor.ca