• Responds to the needs of clients and volunteers at the point of contact and for information or referral purposes
• Effectively communicates and interacts with clients in a courteous and professional manner
• Accesses and utilizes community resources where appropriate
• Collaborates with the marketing team to promote events and programs and assists with the development of monthly program calendars
• Organizes supplies, equipment, and resources for the programs
• Provides information, coordinates services and/or refers clients/caregivers to other resources as required
• Initiates and completes the client intake process (including the required assessments and reassessments for specific programs) with guidance from the Centre Leader
• Maintains and updates client and volunteer files in the client information management system including schedules
• Assists with volunteer recruitment, selection, orientation, and training, and supports in-service meetings as needed
• Answers the telephone and greets clients
• Completes the time sheet data entry for payroll as needed
• Supports the client survey distribution per the established schedule
• Processes client payments, donations, and fundraised money
• Prepares and reconciles bank deposits, and deposits money at the bank as required
• Participates in fundraising activities which may occur after regular hours
• Reviews client billable services and volunteer reimbursements before sending to the central finance department
• Maintains the petty cash
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.
• Participates in health and safety training including WHMIS and applies this knowledge in the workplace
• Wears or uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices as to change or negate their functions
• Reports the absence of or defect in any equipment or protective device, and which may endanger self or other worker
• Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Does not use or operate any equipment, machine, device, or work in a manner that may endanger self or other worker
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents (eg. WSIB injuries, infection control)
• Adheres to the Carefor standards for conduct and behavior and upholds Carefor’s Core Values
• Ensures that confidential information relating to clients, work colleagues, suppliers and Carefor’s operations is properly protected and not disclosed to third parties, unless allowed or required under relevant law or regulation
• Treats all people with respect and undertakes duties with care and diligence
• Does not use information obtained in the course of employment for personal financial gain; nor allows that information be used to obtain financial benefit for any other person or company
• Ensures all dealings with clients, suppliers and other parties are kept at arm’s length to avoid the possibility of actual or perceived conflicts of interest
• Complies with all statutory and internal disclosure requirements on a timely basis and ensures to the best of ability the accuracy and comprehensiveness of the information
• Performs other duties as assigned
• Participates on committees/project work group as assigned

• Post-secondary education in Office or Business Administration or similar field, or an acceptable combination of education and experience may be considered
• 3 years’ experience in a multi-level, not-for-profit organization and/or community support services an asset
• Experience working with volunteers an asset
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher) and client data base systems (CIMS)
• Experience in customer service
• Physical ability to perform duties such as standing for long periods, squatting, bending, and lifting heavy objects
• Ability to organize, prioritize and multi-task
• Excellent interpersonal skills and an ability to communicate effectively with clients, caregivers, staff, health care professionals, service agencies both verbally and in writing
• Bilingualism (English/French) an asset
• Valid Class G drivers’ license and use of own vehicle
• Acceptable Vulnerable Sector Background Check

• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

Salary Range: $40,404.00 – $53,040.00 (annual)

Target Hiring Range: $40,404.00 – $46,293.00 (annual)