Marcelle Thibeault, is a Registered Nurse and a bilingual, seasoned healthcare executive. She will have leadership responsibility for Carefor’s client service operations across all three of our service lines: Home and Clinical Care, Retirement Homes, Community Support Services and Hospice.
Marcelle grew up in Kapuskasing, a small community in Northern Ontario. 24 years ago, she relocated with her family to the Ottawa area.
She is a nursing graduate from the University of Ottawa and holds a Masters in Health Administration from the University of Phoenix. She brings with her 30 years of experience in healthcare with 23 in progressive management roles. Her experience spans primary care, public health, home care coordination, tertiary care specialities in nephrology, oncology, surgery, and critical care and professional practice in home care.
Early in her career, Marcelle managed several federal and provincial family health programs. As Clinical Director in the hospital sector, she co-led several professional practice model implementations and co-led the implementation of Electronic Clinical Documentation in perioperative services. She leveraged funding proposals and led her teams through several evidence-based quality and integration initiatives such as Cancer Care Closer to Home, Quality Based Procedures, Bundle Care Model, the National Surgical Quality Improvement Program, and several projects as part of a 5-year LEAN Surgery Transformation.
“I am very excited to join the team at Carefor. Providing excellent, quality and compassionate care to clients drives my practice. I am inspired by everyone who helps deliver such care”.
Aside from her career, Marcelle cherishes her family. With her husband, they have raised three boys through whom they’ve acquired three great daughters-in-law and enjoy three wonderful grandchildren. In her spare time, Marcelle enjoys painting, reading, boating, skiing, travelling and spending time with her family. “I am grateful and excited to join the Carefor family and look forward to meeting you”.
Dennis Garvin has an extensive leadership background in the health care sector. He graduated from the University of Ottawa Biomedical Sciences Program, completed a Masters in Business Administration and has had a successful career in both the private and public healthcare sectors ever since.
Dennis is the Vice President of Operations at the Eastern Ontario Regional Laboratory Association, leading medical laboratory operations across sixteen hospitals in Eastern Ontario. Prior to this, he served as the Executive Director of Clinical Operations at The Ottawa Hospital. This included senior operations leadership within a large academic health sciences centre across multiple clinical portfolios as well as home and community care, clinical risk management, patient relations, and organizational development experience. Dennis’ experience includes supporting health care partners and leading the integration of clinical services across the Champlain region. Dennis was an instrumental clinical operations leader within the hospital setting while the system faced unprecedented pressure responding to COVID-19 pandemic.
Etienne O’Connor is currently the Director of Operations at Accreditation Canada for Health Systems, Hospitals, Government Relations and other specialty programs. He shares his passion for quality, safety and systems improvement, and along with his team and external stakeholders plays a vital role across Canadian health systems to collaborate on raising the bar to achieving safer care and a healthier world.
Etienne has past volunteer non-for-profit board experience in the hospital and municipal community sectors. He joined the Carefor board of directors in June 2023.
When not volunteering or working, you may see Etienne enjoy the outdoors with his wife and two sons. He is passionate about Ironman triathlons, telemark skiing and connecting with nature.
Chelsea Duchesne joined Carefor’s Finance team in 2015 where she focused primarily on Carefor’s Community Support Services, Hospice and Palliative care programs, providing support to operational decision making through interpretation of performance indicators and financial information. Throughout her time at Carefor, she has been involved in a number of business improvement initiatives, leading the way through business system transitions. Her focus always remains on standardizing processes and reducing inefficiencies.
Chelsea graduated from the University of Ottawa with a Bachelor of Commerce Honours degree and is a Certified Public Accountant (CPA) in Ontario. Prior to joining Carefor, she worked with Raymond Chabot Grant Thornton LLP as an auditor, with primary focus on not-for-profit and charitable organizations.
When not at work, Chelsea spends time at home with her husband and two young children who love to laugh. From summer days spent in the pool, to scattered trucks and Barbies across the house, they certainly keep her busy!
Trevor Eggleton is Carefor’s Director of Communications, Marketing and Fundraising.
Throughout Trevor’s career his focus has been on working with organizations which support people. He started in communications over 20 years ago with the Vancouver Aboriginal Child & Family Services Society. Moving to Ottawa in 2010, he continued to work with Indigenous organizations by joining the First Nations Centre and then the National Aboriginal Health Organization. Trevor then followed his desire to work in International Development joining the Micronutrient Initiative (now Nutrition International) working in Canadian public engagement, then CUSO International as the Manager of Partnerships & Engagement, and then Acting Director of Communications & Marketing.
Trevor joined Carefor in 2019 seeking a desire to tell the stories of the impact of a community healthcare agency on people’s lives. In his time with Carefor, Trevor has been able to expand his team and his role moving from Manager to Senior Manager to Director.
Prior to the start of his career, Trevor graduated from the University of Victoria with a Bachelor of Arts in English Literature. He worked in education and travelled extensively visiting over 30 countries and living in four. Today, Trevor lives with his two daughters and keeps active in his community and in nature enjoying the lakes and trails of Eastern Ontario.
Jessica Peters is Carefor’s Director of Quality and Accreditation.
She joined Carefor as a contractor in September of 2017, to support Leadership and staff as we headed into our April 2018 Accreditation Canada peer review. We passed the review with exemplary standing, thanks to the hard work of management and staff, but also because of the support and expertise that Jessica brought to the table.
Jessica has a Bachelor’s of Arts, Honours Degree from Queens University as well as a Master’s in Public Administration from Queens University. She started her Career as a Coordinator of Communication/Accreditation at the Ontario Association of Children’s Aid Society. She moved on to Health Planning at the Southeastern Ontario District Health Council and in 2004, joined Accreditation Canada. For thirteen years, Jessica supported Accreditation Canada first in research and development, then within the realms of quality, risk and evaluation, and finally managing the Accreditation Canada Learning Centre.
Jessica’s objective is to engage her leadership capabilities, health care and accreditation knowledge, and research and policy experience, to support the strategic and innovative delivery of quality health services.
Jason Samson is Carefor’s Director of Community Services and Hospice
He joined Carefor as the Manager of the Cornwall Hospice in July 2013 to support the nursing, allied health and physician staff as well as lend support to the Volunteer base. He has successfully mentored the staff and volunteers through 2 Accreditation processes in addition to expanding the Hospice’s community support programs. In addition he has developed a referral and triage system inclusive of both a case management function as well as a rapid response nursing function.
Jason graduated Magna Cum Laude from the Nursing Science Baccalaureate program at the University of Ottawa and has also obtained a project management certificate and a black belt within the LEAN and Sigma Six program. He started his career within the field of oncology, hematology and palliative care at the Ottawa Hospital as well as within the community as a palliative care consultant. For the past 16 years Jason has been involved within healthcare administration in both the Hospital and Community sectors.
Mrs. Sharon Maye is the Director of Retirement Home Services.
Sharon and officially assumed the role on July 31, 2017, taking over for Mr. Steve Perry, who transitioned into the role of Carefor’s Chief Executive Officer on August 21, 2017.
As a result of her 10 years of management service with Carefor Pembroke-Renfrew County, Mrs. Maye has naturally assumed the next level of responsibility; site operations and the service delivery of assisted living, retirement care and specialized supportive housing at Carefor’s Civic Complex and Mackay Centre facilities in Pembroke, Ontario. Additional Renfrew County wide program operations. Her oversight responsibility in the role of Director, will include leading a multidisciplinary team of staff and volunteers to deliver community based personal support & caregiver services, foot care clinics, community support services including non-urgent medical transportation.
Sharon completed her Bachelor of Nursing as well as a Masters of Health Studies through Athabasca University.
Kaelen Bray, is Carefor’s Director of Nursing & Allied Health Services.
In her role, she leads the team of Nurses, Occupational Therapists, Physiotherapists, Social Workers and Registered Dietitians in supporting the complex health needs of home and community care clients within the Ottawa area.
Prior to joining Carefor, Kaelen provided frontline care to clients and families as an Occupational Therapist within a variety of home care settings, here in Ontario as well as New Zealand. After working for several years at Carefor as an Occupational Therapist, her extensive community-based experience and ongoing professional development afforded her opportunities for career growth within the organization. She has worked as a Supervisor within Personal Support Services and subsequently the Manager of Allied Health Services at Carefor.
Kaelen has a Bachelor’s degree in Occupational Therapy from Queen’s University and Master’s degrees in Occupational Therapy (Post-Professional) from Dalhousie University and in Public Ethics from St. Paul’s University. She is a self-described life-long learner who is an avid audiobook listener. As a sports enthusiast, Kaelen enjoys cross-country skiing and mountain biking adventures with her husband and two sons.
Amy Boudreau, BScN, MHSA is Carefor’s Vice-President Strategy, Performance and Partnerships. In this role she leads Carefor’s transition into the Ontario Health Teams.
Amy joined Carefor’s leadership team in 2017 following a long-term post as Director, Strategic Planning and Operations for the Ontario Centre of Excellence for Child and Youth Mental Health at CHEO. Prior to this, Amy spent time developing national health care standards at Accreditation Canada and developed a paediatric home care program and led other strategic initiatives for the VON Ottawa-Carleton Branch (now Carefor). Before this, Amy spent time pursuing a nursing career in paediatric acute-care facilities, holding positions at both SickKids in Toronto and at the IWK Health Centre in Halifax).
As an active member of the Canadian College of Health Leaders, Amy is deeply committed to lifelong learning as a health leader and strives to coach others to learn, evolve and grow to the best of their abilities. Most notably, Amy is a proud mother to three incredibly active, forever fun and amazingly kind boys.