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In Community Services

Carefor offers home care community services and retirement homes for people in Eastern Ontario

Services in your community to help you stay at home

You want to be able to continue to live in your home and Carefor’s community services help you do just that. We offer a variety of services which help you stay connected.

  • Companion Program

    Our Companion Program provides respite to caregivers by taking responsibility for a client’s practical, emotional, and/or social support.  Our companions can assist people with a variety of tasks, including light housekeeping, meal preparation, companionship, escorts to appointments, and more.

    There is a fee for service.

  • Bereavement Support

    Staff and volunteers support individuals, family, and friends following the death of a loved one, individually or in a group setting.

  • Family Resource Centre

    Staff and volunteers provide education and resources to help clients and families find information (for example, internet access to resources, library materials, workshops, and webinars) and one-on-one support services.

  • Personal Support Services

    If you need some help with your care, our trained Personal Support Workers can help.

    Some of their services include:

    • Personal Care: bathing, grooming, dressing, exercise and more.
    • Respite Care: Relief for caregivers, companionship and life enrichment activities.
    • Home Management: Light housekeeping and meal preparation

    Service is available 24 hours a day, seven days a week in blocks of time from 1 to 24 hours.

    There is a fee for service.

Available in these locations:

Assisted Living Services

If you need some extra help at home.

A Home and Community Care Support Services funded program, Carefor’s Assisted Living Services are community-based health care services that provide eligible seniors living in Pembroke with the assistance they need to allow you to continue living on your own for as long as possible.

Available at these locations:

Home & Community Care

Phone: 310-2272
Toll-free: 1-800-538-0520
healthcareathome.ca

Services Include:

  • Washing/bathing
  • Mouth care
  • Preventative skin care
  • Transferring/positioning/turning
  • Dressing/undressing
  • Toileting or incontinence care
  • Homemaking
  • Safety and reassurance checks
  • 24 hour urgent response

There is no cost for these services.  Spaces are limited and there may be a waitlist.

Going Home Program

The Going Home Program helps seniors remain safely at home after leaving the hospital.

The program offers a basket of community support services, including frozen and hot meals, transportation, homemaking and personal support services. Services are free of charge within the first 10 business days when leaving the hospital. 

How do I get service?
  • Assessment

    Clients are assessed and referred to the Going Home Program by the Hospital Discharge Planner and/or by the Geriatric Emergency Management (GEM) Nurse in the Emergency Departments of our Champlain District hospitals.

  • Eligibility
    • Age: 65 years of age and older.
    • Mobility aligns with Champlain Community Transportation Collaborative criteria.
    • Services will not be duplicated either through Home and Community Care, new or existing services in the community, or paid services.
    • Clients living in Retirement Homes are eligible for transportation services only.
    • Clients with contact precautions are eligible dependent on the availability of PPE for client and driver (if necessary), and referral includes a description of the precaution. Intake reserves the ability to refuse the referral if deemed unable to safely service the client.

Contact Us

Once you are home, if you have any questions or if you have not heard from an intake person within two business days from your discharge, please contact:

Ottawa

Phone: (613) 238-8420
Toll Free: 1 (877) 818-0884

Eastern Counties

Phone: (613) 932-3451
Toll Free: 1 (800) 267-1741

Pembroke-Renfrew

Phone: (613) 732-3949

Going Home Referral Form

English
French

Going Home Referral Fillable Form

English
French

Patient Information Sheet

English
French

Rehabilitation Services

Helping you maintain function and choice in how you want to live.

Our experienced and trained rehabilitation team offer services to help you build and maintain independence offering you support in your home.

Our home care rehabilitation services in Ottawa include physiotherapy, occupational therapy, dietetics and social work support.

Rehabilitation services are often provided through physician referral but we do also offer private services. Click below to learn more and book an appointment for the service(s) you require.

Book An Appointment

Toll-free: 1-833-922-2734

By the numbers

95%

of home care clients rate Carefor’s services as good or excellent.

37,184

appointments by Carefor rehabilitation staff in 2022.

Personal Support Services

Carefor Personal Support Workers are available 24/7 to support you, offering independence, connection and caring, whether at home, in a retirement home or assisted living.

We offer home care personal support services in Ottawa, Pembroke-Renfrew County and Eastern Counties that gives you and your family peace of mind.

Personal Care & Exercises

Including bathing assistance, grooming, dressing, and feeding.

Respite & Companionship

Have a PSW offer you a break in the care of your loved one.

Light housekeeping

Including laundry, light meal preparation and more

Available at these locations:

Toll-free: 1-833-922-2734

Carefor Health & Community Services

205 Amelia Street
Cornwall, ON K6H 3P3

Phone: 613-932-3451

By the numbers

95%

of home care clients rate Carefor’s services as good or excellent.

730,130

hours of care provided by Carefor PSWs in 2022

If it hadn’t been for my PSW, I don’t think I’d make it.”

Lois.F., Carefor PSS client for 30 years

Friendly Visiting

Feel connected with your community.

The Friendly Visiting program offers one-on-one visits with a Carefor volunteer or team member for people who find it difficult to leave their home. In addition to making home-visits, our team of professionals are happy to lend an ear by offering one-on-one phone calls with seniors, so they maintain a strong personal connection to their community.

Respite & Short-Term Stays

You can access comfortable temporary accommodations at the Carefor Civic Complex and Carefor Mackay Centre, arranged with the level of support that you need.

Winter stays are ideal for people wishing to have a break from winter-time household responsibilities, for seniors requiring respite care or for those who wish to learn more about retirement living.

Short-term stays are offered to those recovering from a recent illness or surgery.

Your stay with us will include:

  • 24-hour staffing and basic assistance with personal care
  • housekeeping and laundry services
  • 3 nutritious meals per day, plus snacks
  • medication assistance
  • recreation programming

Contact Us

Carefor Mackay Centre

Book a tour or call

Carefor Civic Complex

Book a tour or call

“I don’t know what would happen to me if I didn’t have a place like Mackay.”

Diane, Carefor Mackay resident

Community Volunteer Visiting

Helping you stay in your home longer.

Our compassionate and fully-trained volunteers offer companionship, practical assistance, and information to socially isolated or vulnerable clients in their home, in long-term care facilities, in retirement homes, and at the hospital.

Our services include:

Self-referral and referral from a family member or health professionals are accepted with the client’s permission.

There is no fee for these services. Donations are always appreciated!

Companion Program

Keep busy and have fun with friends at the most affordable retirement homes in Pembroke and area.
Someone to help and to share some time with.

Our Companion Program provides respite to caregivers by taking responsibility for a client’s practical, emotional, and/or social support.  Our companions can assist people with a variety of tasks, including:

  • Light housekeeping
  • Helping with meal preparation
  • Respite for families
  • Supervision or assistance with personal care
  • Monitoring safety
  • Companionship
  • Escort to appointments

Available at these locations:

Transportation

Seniors programs in Alexandria
It’s more than just a ride to an appointment.

Our non-urgent transportation program offers flexible and affordable transportation to help individuals unable to access other means of transportation to local and out of town medical appointments. But it’s more than just a ride, it’s a friendly smile along the way.

We’re looking for drivers

Are you looking for a part time job that offers flexibility and connection? Join our Transportation Team. If you’re interested, please visit our careers page to learn more.

Watch Video

No one’s ever treated me the way these guys treat me. Without them I’d be nowhere.”

Betty, Transportation client

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