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In Community Services
Services in your community to help you stay at home
You want to be able to continue to live in your home and Carefor’s community services help you do just that. We offer a variety of services which help you stay connected.
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Companion Program
Our Companion Program provides respite to caregivers by taking responsibility for a client’s practical, emotional, and/or social support. Our companions can assist people with a variety of tasks, including light housekeeping, meal preparation, companionship, escorts to appointments, and more.
There is a fee for service.
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Bereavement Support
Staff and volunteers support individuals, family, and friends following the death of a loved one, individually or in a group setting.
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Family Resource Centre
Staff and volunteers provide education and resources to help clients and families find information (for example, internet access to resources, library materials, workshops, and webinars) and one-on-one support services.
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Personal Support Services
If you need some help with your care, our trained Personal Support Workers can help.
Some of their services include:
- Personal Care: bathing, grooming, dressing, exercise and more.
- Respite Care: Relief for caregivers, companionship and life enrichment activities.
- Home Management: Light housekeeping and meal preparation
Service is available 24 hours a day, seven days a week in blocks of time from 1 to 24 hours.
There is a fee for service.
Available in these locations:
Phone: 613-732-3949 ext.1103
infopembroke@carefor.ca
Community Programs by Region
Adult Day Programs
Caregiver Support
Community Volunteer Visiting
Companion Program
Congregate Diners’ Club
Crisis Intervention & Assistance
Elder Abuse Prevention Program
Exercise Classes
Friendly Visiting
Going Home program
Health & Wellness Clinics
In Community Services
Meal Delivery
Respite House
Senior Support Centres – Eastern Counties
Social & Recreational Activities
Transportation
Assisted Living Services
If you need some extra help at home.
A Home and Community Care Support Services funded program, Carefor’s Assisted Living Services are community-based health care services that provide eligible seniors living in Pembroke with the assistance they need to allow you to continue living on your own for as long as possible.
Available at these locations:
Home & Community Care
Phone: 310-2272
Toll-free: 1-800-538-0520
healthcareathome.ca
Services Include:
- Washing/bathing
- Mouth care
- Preventative skin care
- Transferring/positioning/turning
- Dressing/undressing
- Toileting or incontinence care
- Homemaking
- Safety and reassurance checks
- 24 hour urgent response
There is no cost for these services. Spaces are limited and there may be a waitlist.
Personal Support Services by Region
Going Home Program
The Going Home Program helps seniors remain safely at home after leaving the hospital.
The program offers a basket of community support services, including frozen and hot meals, transportation, homemaking and personal support services. Services are free of charge within the first 10 business days when leaving the hospital.
How do I get service?
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Assessment
Clients are assessed and referred to the Going Home Program by the Hospital Discharge Planner and/or by the Geriatric Emergency Management (GEM) Nurse in the Emergency Departments of our Champlain District hospitals.
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Eligibility
- Age: 65 years of age and older.
- Mobility aligns with Champlain Community Transportation Collaborative criteria.
- Services will not be duplicated either through Home and Community Care, new or existing services in the community, or paid services.
- Clients living in Retirement Homes are eligible for transportation services only.
- Clients with contact precautions are eligible dependent on the availability of PPE for client and driver (if necessary), and referral includes a description of the precaution. Intake reserves the ability to refuse the referral if deemed unable to safely service the client.
Contact Us
Once you are home, if you have any questions or if you have not heard from an intake person within two business days from your discharge, please contact:
Ottawa
Phone: (613) 238-8420
Toll Free: 1 (877) 818-0884
Eastern Counties
Phone: (613) 932-3451
Toll Free: 1 (800) 267-1741
Pembroke-Renfrew
Phone: (613) 732-3949
Community Programs by Region
Adult Day Programs
Caregiver Support
Community Volunteer Visiting
Companion Program
Congregate Diners’ Club
Crisis Intervention & Assistance
Elder Abuse Prevention Program
Exercise Classes
Friendly Visiting
Going Home program
Health & Wellness Clinics
In Community Services
Meal Delivery
Respite House
Senior Support Centres – Eastern Counties
Social & Recreational Activities
Transportation
Personal Support Services
Carefor Personal Support Workers are available 24/7 to support you, offering independence, connection and caring, whether at home, in a retirement home or assisted living.
We offer home care personal support services in Ottawa, Pembroke-Renfrew County and Eastern Counties that gives you and your family peace of mind.
Carefor also provides Client Care Workers as part of our Inner City Health Partnership with Shepherds of Good Hope and Ottawa Inner City Health to support people living with homelessness across Ottawa.
Personal Care & Exercises
Including bathing assistance, grooming, dressing, and feeding.
Respite & Companionship
Have a PSW offer you a break in the care of your loved one.
Light housekeeping
Including laundry, light meal preparation and more
Available at these locations:
Toll-free: 1-833-922-2734
Personal Support Services by Region
By the numbers
95%
of home care clients rate Carefor’s services as good or excellent.
730,130
hours of care provided by Carefor PSWs in 2022
On April 9th, Carefor PSW Murphy Akangoziri had his appointments for the day. Among them was Fortunato Furano, a 93 year-old client he supports every Tuesday with dressing and some […]
A marriage is a partnership for life. All the good and all the bad. Micheline and Fernard have had a good life, traveling the world, having adventures. There has been […]
Personal Support Workers are the pillars of community health care, keeping people safe, healthy, and connected in their homes. Make a positive impact in the lives of those most vulnerable in your community by joining the Carefor team
In the last year, Carefor Personal Support Workers (PSWs) have made more than 700,000 home visits, and for good reason. They help people who need assistance due to illness, aging […]
Friendly Visiting
Feel connected with your community.
The Friendly Visiting program offers one-on-one visits with a Carefor volunteer or team member for people who find it difficult to leave their home. In addition to making home-visits, our team of professionals are happy to lend an ear by offering one-on-one phone calls with seniors, so they maintain a strong personal connection to their community.
Available at these locations:
Community Programs by Region
Adult Day Programs
Caregiver Support
Community Volunteer Visiting
Companion Program
Congregate Diners’ Club
Crisis Intervention & Assistance
Elder Abuse Prevention Program
Exercise Classes
Friendly Visiting
Going Home program
Health & Wellness Clinics
In Community Services
Meal Delivery
Respite House
Senior Support Centres – Eastern Counties
Social & Recreational Activities
Transportation
Respite & Short-Term Stays
You can access comfortable temporary accommodations at the Carefor Civic Complex and Carefor Mackay Centre, arranged with the level of support that you need.
Winter stays are ideal for people wishing to have a break from winter-time household responsibilities, for seniors requiring respite care or for those who wish to learn more about retirement living.
Short-term stays are offered to those recovering from a recent illness or surgery.
Your stay with us will include:
- 24-hour staffing and basic assistance with personal care
- housekeeping and laundry services
- 3 nutritious meals per day, plus snacks
- medication assistance
- recreation programming
Contact Us
Carefor Mackay Centre
Carefor Civic Complex
Carefor’s Everyone Deserves a Place to Call Home campaign is raising money to support vulnerable seniors in the Ottawa Valley get the care and community they deserve. Through your support we’re able to provide our seniors a warm meal, recreation programs, and equipment that ensures their safety. Moreover, you’re giving them a second family.
Carefor Mackay offers exceptional retirement living at an exceptional price.
Community Volunteer Visiting
Helping you stay in your home longer.
Our compassionate and fully-trained volunteers offer companionship, practical assistance, and information to socially isolated or vulnerable clients in their home, in long-term care facilities, in retirement homes, and at the hospital.
Our services include:
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Friendly Visiting
One-on-one personal visiting with a trained volunteer.
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Caregiver Respite
Volunteers offer caregivers the opportunity to take a break from care.
Self-referral and referral from a family member or health professionals are accepted with the client’s permission.
There is no fee for these services. Donations are always appreciated!
Community Programs by Region
Adult Day Programs
Caregiver Support
Community Volunteer Visiting
Companion Program
Congregate Diners’ Club
Crisis Intervention & Assistance
Elder Abuse Prevention Program
Exercise Classes
Friendly Visiting
Going Home program
Health & Wellness Clinics
In Community Services
Meal Delivery
Respite House
Senior Support Centres – Eastern Counties
Social & Recreational Activities
Transportation
Companion Program
Someone to help and to share some time with.
Our Companion Program provides respite to caregivers by taking responsibility for a client’s practical, emotional, and/or social support. Our companions can assist people with a variety of tasks, including:
- Light housekeeping
- Helping with meal preparation
- Respite for families
- Supervision or assistance with personal care
- Monitoring safety
- Companionship
- Escort to appointments
Community Programs by Region
Adult Day Programs
Caregiver Support
Community Volunteer Visiting
Companion Program
Congregate Diners’ Club
Crisis Intervention & Assistance
Elder Abuse Prevention Program
Exercise Classes
Friendly Visiting
Going Home program
Health & Wellness Clinics
In Community Services
Meal Delivery
Respite House
Senior Support Centres – Eastern Counties
Social & Recreational Activities
Transportation
Transportation
It’s more than just a ride to an appointment.
Our non-urgent transportation program offers flexible and affordable transportation to help individuals unable to access other means of transportation to local and out of town medical appointments. But it’s more than just a ride, it’s a friendly smile along the way.
Book a Ride
Toll-free: 1-800-267-1741
Email: ectranspo@carefor.ca
Phone: 613-732-9993
Email infopembroke@carefor.ca
Community Programs by Region
Adult Day Programs
Caregiver Support
Community Volunteer Visiting
Companion Program
Congregate Diners’ Club
Crisis Intervention & Assistance
Elder Abuse Prevention Program
Exercise Classes
Friendly Visiting
Going Home program
Health & Wellness Clinics
In Community Services
Meal Delivery
Respite House
Senior Support Centres – Eastern Counties
Social & Recreational Activities
Transportation
Meal Delivery
It’s so much more than just a meal.
Meals in Eastern Counties are prepared and delivered hot and fresh out of our Seniors Support Centres and in Carefor Pembroke-Renfrew County meals prepared by Griffith Farms are delivered frozen right to your door.
Eastern Counties
Our meal program delivers a delicious lunchtime meal that is so much more than just a meal. It’s nutrition, a visit and a safety check-in rolled into one. Meals consist of a hot entrée ready for you to enjoy, or a frozen entrée that you can heat and eat at your leisure. Volunteers collect meals at our kitchens and deliver them to your home. Meals include a soup or salad, an entrée and a dessert.
- We accommodate special diets (diabetic, low salt, minced, vegetarian) whenever possible.
- Meals are delivered Monday, Wednesday, and Friday except on statutory holidays.
Pembroke-Renfrew County
The meal delivery program in PRC is prepared by Griffith Farms, a local producer who use their own pasture-raised beef and free-run chickens in the meals they make, and delivered frozen right to your door. Multiple meals can be ordered at one time up to four days in advance, to help you avoid the hassle of cooking.
Available at these locations:
Frozen Meal Delivery
Health and convenience brought straight to your door.
Our frozen meal program in Pembroke-Renfrew County is for seniors over the age of 65 who want great, affordable and nutritious meals brought to their door.
How to order
- Order online the form below or call 613-732-9993 ext. 3210
- Order meals minimum of four business days in advance.
- You will be contacted prior to delivery.
- Delivery only. Delivery fee: $5 within the City of Pembroke; $10 outside
Order a Meal
How to pay
- Carefor will send you a monthly bill.
- Payment can be made via phone using credit card, cheque in the mail or e-transfer to e-paymentRC@carefor.ca
Be advised
- Meals cannot be returned once delivered.
- Carefor does not accept any responsibility for clients ordering outside of their dietary restrictions.
- Please consult a dietician before making special dietary choices.
Community Programs by Region
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