• Reviews and validates referral documentation for accuracy and completeness, identifies any errors or omissions, and ensures timely and accurate data entry into the client records management system in accordance with organizational procedures and privacy standards.
• Completes all required tasks to ensure there is adequate staff scheduled to meet service requirements, which involves anticipating and monitoring needs and initiating appropriate action
• Handles time sensitive incoming requests for the Going Home Program
• Acts as support contact to contracted service providers
• Provides timely information, through the use of communication technology (Client management software, referral software, telephone, fax, e-mail, voice-mail), to referrals sources, field staff, services providers, co-workers, Managers and Supervisors and clients to ensure staff scheduling is meeting service delivery needs
• Works in liaison with Program Managers to ensure they are informed of staff availability for scheduling
• Responds to and manages employee absences to ensure client visits are assigned
• Coordinates orientation/training for new staff in all professional program areas
• Creates and distributes various monthly schedules and master rotations
• Gathers and prepares program statistics as required – staffing numbers, admissions
• Contributes to the principles of customer-focused service and continuous quality improvement
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as required

• Secondary school education preferred
• Minimum high school diploma
• Minimum 2-3 years scheduling experience
• Minimum 2-3 years scheduling experience in supporting contracted service providers
• Experience scheduling within the confines of collective agreements and labour standards
• Proficiency in MS Office programs, including Outlook, faxing software, and database management
• Must have office administration or office information technology expertise
• Experience in clinical environment is considered an asset
• Bilingualism (spoken French) is a requirement

Competencies:

• This position requires someone with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
• Good organizational, time management, flexibility and prioritization skills.
• Proven ability to work both independently as well as collaboratively as part of a team and with managers/supervisors
• Well-developed communication skills (English) both oral and written
• Ability to proactively provide effective, timely solutions.
• Ability to plan, organize, and coordinate activities in a fast paced environment

Problem Solving:

• Problem-solving skills are required to recommend solutions to issues and challenges relating to process issues and data integrity.
• It’s required to assess the severity of a problem to determine the risk and impact on the organization, relying on documentation, procedures and previous knowledge and expertise to work with others to resolve issues.

Decision Making/Independence of Action:

• Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Ability to exercise independent judgment.
• Decisions will require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or policies are involved. Direction is generally received for outliers to organization’s policies, objectives, and values.

Managing and Leading:

• There are no direct reports in this role

Physical Effort:

• Physical effort required is low intensity, <2 hours per day Mental Effort
• Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.
• There may be some pressure due to meeting tight deadlines. Incumbent may sometimes have to deal with stakeholders with conflicting interests and need to effectively prioritize.

• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance
• Paid orientation and training

Job type: Full Time Permanent

Vacancies: 2

Salary range: $40,404.00- $53,040.00 (annual)

Target Hiring Range: $40,404.00-$46,293.00 (annual)