• Oversees and assists the Manager with the clinical operation of the PSS program
• Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
• Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
• Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
• Completes annual performance reviews on assigned Personal Support Services staff
• Identifies and discusses with the Manager employee issues requiring disciplinary action
• Assists in determining the required staffing complement based on identified needs
• Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
• Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.
• Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan
• Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care
• Works in collaboration with client/family to develop the Ottawa Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the funder and PSS care team.
• Ensures that the quality of client care delivery is consistent with the funded contractual terms of care & provides regular updates to the funder regarding the care provided
• Supports PSW scheduling by providing recommendations regarding client care needs
• Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints
• Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
• Participates in health and safety training including WHMIS and applies this knowledge
• Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work
• Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.
• Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.
• Direction is generally received for outliers to organization’s policies, objectives, and values.
• Direct Reports – Personal Support Workers
• Physical effort required is low intensity, <2 hours per day
• Mental effort required is moderate intensity in an office environment, 2-4 hours per day, or high intensity for less than 2 hours per day.
• Limited exposure to crisis situations
• Able to travel within the Champlain region (if required)
• This position requires a self-aware, innovative, and resourceful person equipped with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
• Ability to proactively provide effective recommendations regarding PSW placement and schedules
• Leads by example to promote continuous quality improvement
• Ability to assist with the development of policies and procedures for all business practices in Personal Support Services, based on changes in practice and requirements from funder or partner organization
• Ability to be flexible, encourage and enable change
• Ability to proactively provide effective, timely solutions
• Good organizational, time management, and prioritizing skills
• Strong written and verbal communications skills to communicate concisely and confidently with stakeholders at all level of the organization, public speaking experience an asset
• Demonstrated ability to exercise discretion and judgement in handling confidential or sensitive issues.
• Exhibits ethical standards in personal and professional life

• A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required
• A minimum 1-year leadership is preferred
• A minimum of 2 years community experience in Nursing or Personal Support Services
• Demonstrated leadership abilities with highly developed organizational skills
• Demonstrated understanding of CNO Standards of Practice
• Excellent interpersonal and verbal/written communication skills
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work collaboratively with internal and external stakeholders
• A vehicle and a valid Ontario Driver’s license are required
• Ability to manage coinciding demands
• Experience working in a health care environment and/or working in a non-profit organization
• Ability to converse in both official languages (English/French)
• Experience providing Palliative Care and/or Dementia Care
• Palliative certification (LEAP)
• Gentle Persuasive Approach certification (GPA)
• Previous experience working with unregulated care providers

• Competitive base salary
• Defined benefit pension program: HOOPP Pension Plan
• Flexible schedule and work arrangements
• Work life balance
• Health Insurance
• Employee assistance program
• Professional development opportunities
• A collaborative team culture that supports making a difference in the lives of our clients
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend as needed

Work Location: In person