The Opportunity: Client Services Coordinator- Permanent
Posting Date: April 2025
The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes, ensuring that every client visit is scheduled correctly, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients, service providers, and other users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.
About us:
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,400 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor, has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897. For more information, please visit our website.
At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives. For our staff, we are proud to help them be the best they can be both now and into the future. Our staff love working in home care because it lets them use a wide scope of practice while creating real impact and connection. See more about working with Carefor.
We are driven to help our staff learn, develop and be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule we’re looking out for you and your family.
Job Description
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What You Will Do:
- Schedules service providers for client visits in areas assigned by manager
- Provides work schedules to staff that meet client needs and maximize continuity of care.
- Keeps up to date with daily changes such as staff availability, changes in client service authorizations, and/or care plans
- Ensures client and service provider information is accurate and up-to-date in the scheduling database
- Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, services providers, co-workers, Managers and Supervisors, clients and customers
- Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
- Verifies payroll information for field staff in a timely manner, ensuring accuracy of hours, mileage, stats and premiums.
- Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
- Works collaboratively as part of a team willing to assist others and mentor new staff
- Contributes to the principles of customer-focused service and continuous quality improvement
- Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards
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Qualifications
- Diploma or Degree from an accredited College or University/ currently enrolled in a college or University program
- Previous scheduling experience preferred
- Experience using database software and Microsoft Office Suite
- Accurate and efficient computer data-entry skills
- Knowledge of medical terminology is considered an asset
- Demonstrated problem solving skills
- Excellent interpersonal skills
- Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
- priorities to meet changing demands and circumstances
- Ability to respond appropriately in pressure situations with a calm and professional demeanour
- Ability to plan, organize and coordinate activities
- Must be able to work independently and within a team
- Excellent communication skills, both verbal and written
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What We Have to Offer You
- Competitive base salary
- Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Health and Dental benefits
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work-life balance
- Professional development opportunities
- A collaborative team culture that supports making a difference in the lives of our clients
Job Types: Full Time
Salary: $24.99 -$31.26
per hourExpected hours: 75hrs/ Bi- weekly
Flexible Language Requirement:
- French not required
Schedule:
- 8-hour shift
- Day shift
- Evening shift
- Weekends
Work Location: In person
Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.
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