“A rewarding career in caring starts here”

Posting Date: September 19, 2023

Reference No:

Position(s): Client Services Coordinator

Job Position: CSC - Full Time
Reporting to: Supervisor, CSC
Location: Ottawa
Job Group: Unionized (CUPE)

The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients, service providers, and other users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.
Please note that candidates may be selected with the use of interview and assessment processes.

Primary Responsibilities include:

Schedules service providers for client visits in areas assigned by manager
Provides work schedules to staff that meet client needs and maximize continuity of care.
Keeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans
Ensures client and service provider information is accurate and up to date in the scheduling database
Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and Supervisors, clients, and customers
Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
Verifies payroll information for field staff in a timely manner ensuring accuracy of hours, mileage, stats and premiums.
Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
Works collaboratively as part of a team willing to assist others and mentor new staff
Contributes to the principles of customer-focused service and continuous quality improvement
Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

Qualifications:

Diploma or Degree from an accredited College or University is considered an asset
Previous scheduling experience preferred
Experience using database software and Microsoft Office Suite
Accurate and efficient computer data-entry skills
Knowledge of medical terminology is considered an asset
Demonstrated problem-solving skills
Excellent interpersonal skills
Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
priorities to meet changing demands and circumstances
Ability to respond appropriately in pressure situations with a calm and professional demeanor
Ability to plan, organize, and coordinate activities
Must be able to work independently and within a team
Excellent communication skills, both verbal and written

What we offer you:

Competitive annualized CAD$39, 468.00 ($20.47) - $49, 354.50 ($25.31)
Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
Annualized Paid Vacation
Health & Dental Care
Defined benefit pension program
Flexible schedule and work arrangements
Work-life balance & Float Holidays
Professional development opportunities
A collaborative team culture that supports making a difference in the lives of our client

Carefor will only provide employment to those who can provide proof of being fully vaccinated against COVID-19, subject to Human Rights exemption.
Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.