• Region: Région d'Ottawa
  • Categories: Administrative
  • Type: Full-time
“A rewarding career in caring starts here”

Reference No: 021-042

Position(s): 1

The Opportunity – Billing Clerk

Under the direction and supervision of the Manager of Administration and Finance, the Billing Clerk is responsible for all aspects of the billing process. The key role of this position is preparation, completeness, and accuracy of the weekly billing file for CCAC and non-CCAC clients in accordance with required deadlines. In addition, the billing clerk is responsible for assisting with other duties including reception coverage for the Administration Department.


You will make an impact in the following ways:

  • Review and verify client and employee appointment billing activity from the planning and scheduling system (GoldCare, CIMS etc.)
  • Review and investigate discrepancies including improperly confirmed appointments, incorrect service codes.
  • Prepare rebills for appointments that have been rejected and require re-billing
  • Review and validate claims for travel time, mileage and parking in accordance with Carefor policies; ensures exceptions are corrected and approved
  • Monitor and reconcile suspended visits for each billing period
  • Process internal corrections (pick-ups and deducts) for all programs
  • Create, review and submit export billing files to CCAC per defined schedule
  • Prepare, review, monitor and distribute the unbilled report on regular basis
  • Reconcile weekly CCAC billing files received
  • Prepare and distribute various reports including but not limited to weekly rejected visits reports, travel exception reports for team members and management
  • Responsible for statistical reporting of billing activity
  • Maintains up to date process and procedure guidelines for the position
  • Provide training to office float and other team members as assigned
  • Performs back-up coverage at reception for lunch and breaks per schedule and coverage for other administrative positions
  • Contributes to the principles of customer-focused service by responding professionally to the needs of internal and external clients and ensuring service meets expectations
  • Contributes to continuous quality improvement measures by evaluating on-going work processes to ensure efficiency and productivity
  • Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as necessary
  • Adapts to changing deadlines and tasks, and works as part of team to complete assignments in a timely and efficient manner


What we offer you:

  • Competitive base salary
  • Health and dental benefits
  • Defined benefit pension program
  • Flexible schedule and work arrangements
  • Work life balance
  • Employee assistance program
  • Professional development opportunities
  • A collaborative team culture that supports making a difference in the lives of our clients


We are looking for an individual who:

  • Strong communication skills, both verbal and written, with the ability to explain payroll functions and technical information to employees in a clear and precise manner
  • Ability to meet tight deadlines and work under pressure
  • Ability to maintain confidential information and exercise initiative, discretion, and judgement
  • Highly developed interpersonal and customer service skills
  • Bilingualism (English/French) is considered an asset


You will need to have:

  • Post-secondary diploma in a business related field such as Accounting, Finance or Office Administration
  • Minimum 2+ years’ office and administration experience; preference will be given to individuals that have experience with electronic billing, financial reconciliations and office administration including reception
  • Knowledge of accounting and billing policies and practices
  • Strong ability and experience with computer systems, including Microsoft Office suite
  • Attention to detail and demonstrated ability to multi-task
  • Flexibility in accepting a variety of assignments and ability to learn and prioritize
  • Advanced communication and telephone skills, both written and oral

About us:

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years.

Please visit www.carefor.ca to learn about the range of programs and services we offer to the Champlain Region.

Carefor will only provide employment to those who can provide proof of being fully vaccinated against COVID-19, subject to Human Rights exemption.

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your TA Coordinator know or contact us in confidence providing notice in advance. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Apply now

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