With more than 20 years’ experience in community based healthcare, Steve Perry is the Chief Executive Officer of Carefor Health & Community Services, a not-for-profit home health care and community support services organization that offers a diverse basket of services across Eastern Ontario.
Comprised of a multidisciplinary team of 1,500 dedicated staff, Carefor delivers services that include nursing (in home and clinics), therapies, personal support services, adult day programs, assisted living, retirement home and respite care, specialized supportive housing, palliative care and residential hospice, non-urgent medical transportation, meals programs and many others.
Steve assumed a lead role in a number of integration projects at the organizational and program levels including the amalgamation of three not for profit organizations to create Carefor, the establishment of a regional collaborative involving more than 20 agencies coordinating non urgent medical transportation and the acquisition and repurposing of vacant institutional facilities to establish vibrant, new, client-focused 24/7 residential care services.
In addition to his experience leading the delivery of community based healthcare, Steve has been a member of the federal and provincial public service and has also been employed in the construction, manufacturing and financial services industries.
At a governance level, Steve has served as a volunteer board member in the not for profit community and primary health care sectors, and he has been actively involved with a number of associations and regional committees fulfilling the roles of Chair, Vice Chair and Treasurer during these various assignments.
With a BA from the University of Ottawa and an EMBA from the University of Fredericton, Steve has also studied with the Telfer School of Management, Athabasca University and Algonquin College.
Married with two children, Steve and his family cherish spending as much time together as possible travelling, spending summers at their cottage, participating in family related sports and activities or just being together at home.
Bill Chwedchuk is Carefor’s Chief Operating Officer, Chief Financial Officer and VP Corporate Services.
Bill joined Carefor in 2013 and provides strategic and operational leadership for Finance and Administration, Information Technology and Facilities. He has achieved business and organizational success through a “Lean” leadership approach, acquiring a deep understanding of stakeholder requirements, selecting innovative solutions, and engaging staff at all levels in system change and process improvement initiatives. He has distinguished himself through a passion for hands on leadership and a drive to implement effective solutions for growth and sustainability.
Bill has 25+ years of financial, operational and strategic leadership across a diverse range of sectors including health care services, technology and manufacturing. He completed a Bachelor of Commerce Honours degree at Queens University and is a Certified Public Accountant (CPA) in Ontario.
In his spare time, he likes to travel, ski, and spend time with the family at a cottage in the Gatineau hills.
Amy Boudreau, BScN, MHSA is Carefor’s Vice-President Strategy, Performance and Partnerships. In this role she leads Carefor's transition into the Ontario Health Teams.
Amy joined Carefor’s leadership team in 2017 following a long-term post as Director, Strategic Planning and Operations for the Ontario Centre of Excellence for Child and Youth Mental Health at CHEO. Prior to this, Amy spent time developing national health care standards at Accreditation Canada and developed a paediatric home care program and led other strategic initiatives for the VON Ottawa-Carleton Branch (now Carefor). Before this, Amy spent time pursuing a nursing career in paediatric acute-care facilities, holding positions at both SickKids in Toronto and at the IWK Health Centre in Halifax).
As an active member of the Canadian College of Health Leaders, Amy is deeply committed to lifelong learning as a health leader and strives to coach others to learn, evolve and grow to the best of their abilities. Most notably, Amy is a proud mother to three incredibly active, forever fun and amazingly kind boys.
Marcelle Thibeault, is a Registered Nurse and a bilingual, seasoned healthcare executive. She will have leadership responsibility for Carefor’s client service operations across all three of our service lines: Home and Clinical Care, Retirement Homes, Community Support Services and Hospice.
Marcelle grew up in Kapuskasing, a small community in Northern Ontario. 24 years ago, she relocated with her family to the Ottawa area.
She is a nursing graduate from the University of Ottawa and holds a Masters in Health Administration from the University of Phoenix. She brings with her 30 years of experience in healthcare with 23 in progressive management roles. Her experience spans primary care, public health, home care coordination, tertiary care specialities in nephrology, oncology, surgery, and critical care and professional practice in home care.
Early in her career, Marcelle managed several federal and provincial family health programs. As Clinical Director in the hospital sector, she co-led several professional practice model implementations and co-led the implementation of Electronic Clinical Documentation in perioperative services. She leveraged funding proposals and led her teams through several evidence-based quality and integration initiatives such as Cancer Care Closer to Home, Quality Based Procedures, Bundle Care Model, the National Surgical Quality Improvement Program, and several projects as part of a 5-year LEAN Surgery Transformation.
"I am very excited to join the team at Carefor. Providing excellent, quality and compassionate care to clients drives my practice. I am inspired by everyone who helps deliver such care".
Aside from her career, Marcelle cherishes her family. With her husband, they have raised three boys through whom they’ve acquired three great daughters-in-law and enjoy three wonderful grandchildren. In her spare time, Marcelle enjoys painting, reading, boating, skiing, travelling and spending time with her family. "I am grateful and excited to join the Carefor family and look forward to meeting you".
Jennifer Osseni is Carefor's Vice-President of People and Culture.
Born and raised in Manitoba, before coming to Carefor, Jen worked at The Ottawa Hospital (TOH) for seven years in different HR leadership positions. In her most recent role as Director, People Engagement and Culture, her portfolio included HR Business Partner Services, Employee Engagement and Performance, Learning and Leadership Development, Wellness, Accessibility, Total Rewards, Employee Services and HR Information Management.
Before working at TOH, Jen spent seven years as a consultant with Deloitte Canada’s Strategic Human Resources consulting practice in Winnipeg and Ottawa, specializing in Talent Management and Rewards. Prior to that, she worked with Ernst & Young LLP in their Winnipeg Assurance practice.
Jen has a B. Comm (Honours) with distinction from the University of Manitoba, possesses a Master of Human Resources Management (MHRM) from the University of Regina, and has a Certified Human Resources Leader (CHRL) designation through the Human Resources Professional Association of Ontario.
When she is not at work, Jen spends quality time at her home in Gatineau with her husband and two children, keeping active, traveling, and continues her studies to improve her French. She also loves a good book, when not taxiing her kids around to their many activities. Jen is a believer in building connections in her life and work and follows the words of Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Kaelen Bray, is Carefor's Director of Nursing & Allied Health Services.
In her role, she leads the team of Nurses, Occupational Therapists, Physiotherapists, Social Workers and Registered Dietitians in supporting the complex health needs of home and community care clients within the Ottawa area.
Prior to joining Carefor, Kaelen provided frontline care to clients and families as an Occupational Therapist within a variety of home care settings, here in Ontario as well as New Zealand. After working for several years at Carefor as an Occupational Therapist, her extensive community-based experience and ongoing professional development afforded her opportunities for career growth within the organization. She has worked as a Supervisor within Personal Support Services and subsequently the Manager of Allied Health Services at Carefor.
Kaelen has a Bachelor’s degree in Occupational Therapy from Queen’s University and Master’s degrees in Occupational Therapy (Post-Professional) from Dalhousie University and in Public Ethics from St. Paul’s University. She is a self-described life-long learner who is an avid audiobook listener. As a sports enthusiast, Kaelen enjoys cross-country skiing and mountain biking adventures with her husband and two sons.
Mrs. Sharon Maye is the Director of Retirement Home Services.
Sharon and officially assumed the role on July 31, 2017, taking over for Mr. Steve Perry, who transitioned into the role of Carefor’s Chief Executive Officer on August 21, 2017.
As a result of her 10 years of management service with Carefor Pembroke-Renfrew County, Mrs. Maye has naturally assumed the next level of responsibility; site operations and the service delivery of assisted living, retirement care and specialized supportive housing at Carefor’s Civic Complex and Mackay Centre facilities in Pembroke, Ontario. Additional Renfrew County wide program operations. Her oversight responsibility in the role of Director, will include leading a multidisciplinary team of staff and volunteers to deliver community based personal support & caregiver services, foot care clinics, community support services including non-urgent medical transportation.
Sharon completed her Bachelor of Nursing as well as a Masters of Health Studies through Athabasca University.
Jason Samson is Carefor’s Director of Community Services and Hospice
He joined Carefor as the Manager of the Cornwall Hospice in July 2013 to support the nursing, allied health and physician staff as well as lend support to the Volunteer base. He has successfully mentored the staff and volunteers through 2 Accreditation processes in addition to expanding the Hospice’s community support programs. In addition he has developed a referral and triage system inclusive of both a case management function as well as a rapid response nursing function.
Jason graduated Magna Cum Laude from the Nursing Science Baccalaureate program at the University of Ottawa and has also obtained a project management certificate and a black belt within the LEAN and Sigma Six program. He started his career within the field of oncology, hematology and palliative care at the Ottawa Hospital as well as within the community as a palliative care consultant. For the past 16 years Jason has been involved within healthcare administration in both the Hospital and Community sectors.
Jessica Peters is Carefor’s Director of Quality and Accreditation.
She joined Carefor as a contractor in September of 2017, to support Leadership and staff as we headed into our April 2018 Accreditation Canada peer review. We passed the review with exemplary standing, thanks to the hard work of management and staff, but also because of the support and expertise that Jessica brought to the table.
Jessica has a Bachelor’s of Arts, Honours Degree from Queens University as well as a Master’s in Public Administration from Queens University. She started her Career as a Coordinator of Communication/Accreditation at the Ontario Association of Children’s Aid Society. She moved on to Health Planning at the Southeastern Ontario District Health Council and in 2004, joined Accreditation Canada. For thirteen years, Jessica supported Accreditation Canada first in research and development, then within the realms of quality, risk and evaluation, and finally managing the Accreditation Canada Learning Centre.
Jessica’s objective is to engage her leadership capabilities, health care and accreditation knowledge, and research and policy experience, to support the strategic and innovative delivery of quality health services.
Trevor Eggleton is Carefor’s Director of Communications, Marketing and Fundraising.
Throughout Trevor's career his focus has been on working with organizations which support people. He started in communications over 20 years ago with the Vancouver Aboriginal Child & Family Services Society. Moving to Ottawa in 2010, he continued to work with Indigenous organizations by joining the First Nations Centre and then the National Aboriginal Health Organization. Trevor then followed his desire to work in International Development joining the Micronutrient Initiative (now Nutrition International) working in Canadian public engagement, then CUSO International as the Manager of Partnerships & Engagement, and then Acting Director of Communications & Marketing.
Trevor joined Carefor in 2019 seeking a desire to tell the stories of the impact of a community healthcare agency on people's lives. In his time with Carefor, Trevor has been able to expand his team and his role moving from Manager to Senior Manager to Director.
Prior to the start of his career, Trevor graduated from the University of Victoria with a Bachelor of Arts in English Literature. He worked in education and travelled extensively visiting over 30 countries and living in four. Today, Trevor lives with his two daughters and keeps active in his community and in nature enjoying the lakes and trails of Eastern Ontario.
Emma Wicks is Carefor’s Director of Labour and Employee Relations.
Emma’s has travelled the globe through her career! Born and educated in United Kingdom, her career opportunities led her to reside in Luxemburg, Thailand, and India before moving Canada, where she now calls home. Emma is a highly experienced Human Resources expert, with a specialty focus over the past 17 years in Labour Relations. Over her career she has represented both employers and Unions directly in the private and not for profit sectors as well as the Federal Government. Since residing in Canada, the focus of her career has been in health care, spending time with The Ottawa Hospital, The Royal Ottawa Health Care Group and Carefor.
Emma is a Neuro-Linguistic Programming Practitioner, Mediator, and Chief Negotiator. Her studies focus on people and engagement, which drives Emma to work alongside people and Unions, to address issues and reach resolution. Openness, fair conversations, transparency and working together is what she strives for.
Outside work, Emma is a keen triathlete completing Ironmans across Canada and the US. You will find her running the trails with her sidekicks Belle and Gaston or planning the next adventure for travels with her husband and family. Emma is also currently back in school, with plans to write the Bar exam soon!
Chelsea Duchesne joined Carefor’s Finance team in 2015 where she focused primarily on Carefor’s Community Support Services, Hospice and Palliative care programs, providing support to operational decision making through interpretation of performance indicators and financial information. Throughout her time at Carefor, she has been involved in a number of business improvement initiatives, leading the way through business system transitions. Her focus always remains on standardizing processes and reducing inefficiencies.
Chelsea graduated from the University of Ottawa with a Bachelor of Commerce Honours degree and is a Certified Public Accountant (CPA) in Ontario. Prior to joining Carefor, she worked with Raymond Chabot Grant Thornton LLP as an auditor, with primary focus on not-for-profit and charitable organizations.
When not at work, Chelsea spends time at home with her husband and two young children who love to laugh. From summer days spent in the pool, to scattered trucks and Barbies across the house, they certainly keep her busy!