• Region: Ottawa Region
  • Categories: Administrative
  • Type: Full-time
“A rewarding career in caring starts here”

Posting Date: January 25, 2022

Reference No: 022-002

Position(s): 1

The Opportunity – IT Applications Administrator

The goal of Carefor’s IT team is to enhance user’s technology experiences while continuously improving Carefor’s day-to-day operations. As an IT Application Administrator, you will administer and maintain a broad range of business applications and software, such as customer relationship management (CRM), help desk, fundraising, productivity and work flow and ensure that Carefor’s IT business systems and applications run smoothly and efficiently in a largely mobile environment.

The successful candidate will be required to be available for on-call hours, as well as after-hours coverage when necessary.


You will make an impact in the following ways:

  • Creating, maintaining, querying and updating databases applications
  • Maintaining user accounts and managing user permissions in accordance with privacy and security requirements
  • Support the integration of applications with business processes (e.g. payroll and billing)
  • Monitor performance and assess user requirements of business applications and software
  • Troubleshooting and resolving issues and outages
  • Develop key indicators and use statistical analysis to optimize performance of business applications and software
  • Perform scheduled maintenance of business applications and software
  • Work with vendors and users to develop dashboards, tools and reports
  • Coordinate and test application upgrades, new releases and patches
  • Develop user support materials and provide training to various Carefor staff
  • Develop quality control procedures, standards and tools to support applications
  • Create, maintain and contribute to technical documentation, manuals and IT policies
  • Research, evaluate and test new software solutions
  • Work collaboratively with other IT staff to plan, troubleshoot and resolve issues


What we offer you:

  • Competitive base salary
  • Health and dental benefits
  • Defined benefit pension program
  • Flexible schedule and work arrangements
  • Work life balance
  • Employee assistance program
  • Professional development opportunities
  • A collaborative team culture that supports making a difference in the lives of our clients


We are looking for an individual with:

  • Experience with compliance and methodologies surrounding Personal Health Information privacy and security
  • Experience executing logical and complex troubleshooting methods
  • Strong time management skills
  • Ability to effectively interface and communicate with technical and nontechnical staff at all organizational levels
  • Excellent communication (both written and verbal) and interpersonal skills with a proven effective customer service focus


You will need to have:

  • University degree in Computer Science or related field and a minimum 5 years of relevant application management experience with integrated CRM based systems (ideally Home Health Care planning and scheduling software) or equivalent combination of education and experience
  • Demonstrated ability supporting, maintaining, and administering applications with mobile users
  • Hands on experience with process automation, best practice approach, technology efficiency, and effectiveness
  • Working knowledge of Windows Server architecture


Qualifications considered an asset:

  • Experience working in a health care environment and/or working in a non-profit organization
  • Ability to converse in both official languages
  • Knowledge of Web Services and Services Oriented Architecture
  • Experience with SQL Query Development
  • Knowledge of Rocket UniVerse, MSSQL, MYSQL, Apache Tomcat, and Microsoft IIS
  • GoldCare application experience


About us:

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years.

Please visit www.carefor.ca to learn about the range of programs and services we offer to the Champlain Region.

Carefor will only provide employment to those who can provide proof of being fully vaccinated against COVID-19, subject to Human Rights exemption.

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your TA Coordinator know or contact us in confidence providing notice in advance. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

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