• Region: Ottawa Region
  • Categories: Administrative
  • Type: Full-time
“A rewarding career in caring starts here”

Posting Date: July 30, 2021

Reference No:

Position(s): 1

Job Summary:

 The goal of Carefor’s IT team is to enhance user’s technology experiences while continuously improving Carefor’s day-to-day operations. As an IT Application Administrator, you will administer and maintain a broad range of business applications and software, such as customer relationship management (CRM), help desk, fundraising, productivity, and workflow, and ensure that Carefor’s IT business systems and applications run smoothly and efficiently in a largely mobile environment

You will have the ability to be available for on-call hours, as well as after-hours coverage when necessary.

 Primary Responsibilities include: 

  • Creating, maintaining, querying, and updating databases applications
  • Maintain user accounts and manage user permissions in accordance with privacy and security requirements
  • Support the integration of applications with business processes (e.g. payroll and billing)
  • Monitor performance and assess user requirements of business applications and software
  • Troubleshooting and resolving issues and outages
  • Develop key indicators and use statistical analysis to optimize the performance of business applications and software
  • Perform scheduled maintenance of business applications and software
  • Work with vendors and users to develop dashboards, tools, and reports
  • Coordinate and test application upgrades, new releases, and patches
  • Develop user support materials and provides training to various Carefor staff
  • Develop quality control procedures, standards, and tools to support applications
  • Create, maintain and contribute to technical documentation, manuals, and IT policies
  • Research, evaluate and test new software solutions
  • Work collaboratively with other IT staff to plan, troubleshoot and resolve issues

 Qualifications include:

  • University degree in Computer Science or related field and a minimum 5 years of relevant application management experience with integrated CRM based systems (ideally Home Health Care planning and scheduling software) or equivalent combination of education and experience
  • GoldCare application experience is an asset
  • Demonstrated ability to support, maintain, and administer applications with mobile users
  • Hands-on experience with process automation, best practice approach, technology efficiency, and effectiveness
  • Working knowledge of Windows Server architecture
  • Knowledge of Web Services and Services Oriented Architecture is an asset
  • Experience with SQL Query Development is an asset
  • Knowledge of Rocket UniVerse, MSSQL, MYSQL, Apache Tomcat, and Microsoft IIS is an asset
  • Experience with compliance and methodologies surrounding Personal Health Information privacy and security
  • Experience executing logical and complex troubleshooting methods
  • Strong time management skills
  • Ability to effectively interface and communicate with technical and non-technical staff at all organizational levels

 Please note that priority will be given to the union employees


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