• Region: Ottawa Region
  • Categories: Other
  • Type: Full-time
“A rewarding career in caring starts here”

Posting Date: October 19, 2020

Reference No: ADM20-009

Position(s): 1

About Carefor:

Carefor Health & Community Services is a local not-for-profit charity that provides home healthcare and community support services across Eastern Ontario. Whether in the home, in the community, at care facilities or one of our clinics, our 1,500 staff are part of the circle of care that is tailored to patient and client needs.

Job Summary:

THE OPPORTUNITY – Quality and Performance Analyst

Carefor Health & Community Services is in search of a Quality and Performance Analyst.

The organization continues to grow and transform and building on our current quality, monitoring and reporting practices, which include quality improvement initiatives, and managing our operational planning processes.

The Quality & Performance Analyst is responsible for coordinating the planning, development, implementation and monitoring of Carefor’s quality and performance management activities. With direction from the Director, Quality and Performance, the Quality & Performance Analyst manages Carefor’s operational planning processes and associated performance framework, including the selection of Key Performance Indicators, data collection, data analysis and reporting.

The Quality & Performance Analyst engages and supports staff and programs within a multi-site/multi-user organization in the development, collection, monitoring and reporting of quality improvement initiatives, including the articulation of project charters, work plans and monitoring of achievements. The Quality & Performance Analyst works with interdepartmental teams to scope, implement and evaluate business/program changes and improvements.


Who We Are:

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees and an annual operating budget in excess of $65M. Carefor is unique in the region due to the comprehensive suite of services offered including professional services such as nursing, occupational therapy, social work, in-home physiotherapy and personal support services, as well as community support services such as meal delivery, non-urgent medical transportation, companion sitters, day programs, going home services, and homemaking. Carefor also owns and operates a number of residential care facilities offering retirement, respite, specialized supportive housing, and palliative care hospice services.

Carefor has a long and rich history of providing home healthcare service(s) dating from 1897 as the first branch of the Victorian Order of Nurses (VON) of Canada. Throughout its history Carefor’s focus has been on providing client-focused care that includes care partners and complimenting care professionals. The compassionate and professional care and service offered by our staff is central to our success. With offices in Ottawa, Pembroke and Cornwall, Carefor has become a committed and valued part of the wellbeing of the communities we serve.

Carefor maintains a fully accredited status with Accreditation Canada and embodies a strong belief in continuous quality improvement, education, and research. With its mission to meet clients’ health needs for high-quality home care and community support services, Carefor’s values of respect, partnership, responsiveness, innovation and excellence embody a commitment to the highest standards of client-centered service delivery. 

Please visit www.carefor.ca and visit the pages for Eastern Counties, Ottawa, and Pembroke-Renfrew County to appreciate the depth and range of Carefor programs and services offered to the Champlain Region.


What You Will Do:

As part of the Quality and Performance Team, you will work closely with the Director of Quality and Performance to ensure we enhance Carefor’s performance measurement framework and measure operational impact.

You use your exceptional attention to detail in coordinating and refining data collection processes while tracking performance measurement data, which includes the effective use of Carefor’s client and staff event reporting processes.

To support quality assurance, you will use performance measurement data to report on key performance indicators, quarterly and annually and will prepare reports for the board quality committee, Joint Occupational Health and Safety Committees and other organizational program teams.

As an enthusiastic team member, you will consult with program leads and divisional teams to develop quality improvement plans, generate performance targets and data collection evaluation while also supporting the Director, Quality and Performance and other members of the senior leadership team as needed

You will prepare project charts and work plans, monitor timelines, project performance and lead system and program change products that will bring resolution with a targeted and timely plan.


What We Are Looking For:

As the ideal candidate, you will have a degree in a social science, health planning/administration and/or relevant education and experience. You will bring with you your knowledge and at least 3 years of experience with quality improvement methodologies and Lean principles along with your experience in project management, planning and efficient coordination in multi-site related projects. You are an active member of the Project Management Institute (PMI) with certification as a Project Management Professional (PMP).

You will be comfortable with computer software and technology, and utilizing tools to automate the tasks you need to complete.  (e.g., MS Office, Lucid Chart; project management software an asset) 

You have strong communications skills both orally and written with the ability to be clear and concise.  If you have the ability to work in both official languages, that would be a strong asset.  We value your skills in evaluation and performance measurement, preparing and communicating information to stakeholders and your understanding of adult learning principles.

The following items describe important experience and competency areas you will have demonstrated in your current or previous roles in order to be successful in this role:

  • ability to show initiative and critical-thinking skills
  • ability to work in a multi-disciplinary environment
  • ability to multi-task and collaborate effectively with leadership team and peers
  • effective time management, organization and prioritization


What Success Looks Like:

  • You have developed and ensured effective data collection processes are in place to support operational performance metrics.
  • You have designed a project plan and developed education tools to support the successful implementation of a new organization wide event reporting system.
  • You have developed meaningful reports to be used by program teams and senior leaders to identify areas for improvement.
  • You have guided program teams in implementing quality improvement methodologies.
  • You have administered a staff engagement tool and developed meaningful reports to guide identification of quality improvement priorities.
  • You have reviewed current approaches to gather client experience data and worked with key stakeholders to implement innovative mechanisms to solicit and use information to improve client experience.
  • You have developed a project plan and successfully supported senior leaders and program teams through the accreditation process.


What We Have to Offer You:

  • Rewarding pay, benefits, and pension program
  • Flexible schedules
  • Onboarding, education, professional training & staff development opportunities
  • A collaborative culture that supports making a difference in the lives of our clients


To Apply:

Please take the time to tell us about yourself in a cover letter – we want to hear your story – your background, your accomplishments, and why this role is a good fit for you at this time.

Please submit your cover letter and résumé in confidence through our website by November 2, 2020.  Please note that all applications will be acknowledged but only those selected for an interview will be contacted.  Compensation will be market competitive and will be dependent on your qualifications and experience. We know that fit for a role goes both ways - You may have other questions – so feel free to email us in advance of applying. The posting will remain active on our website until our search process is complete. We anticipate the 1st round of interviews to begin the week of November 2, 2020. 

Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please contact us in confidence at HR@Carefor.ca and provide notice in advance if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Carefor welcomes applications from all qualified candidates. If you require accommodation at any stage of the recruitment process, please advise the Recruiter.

Please apply by filling out the form below or faxing your cover letter and resume to (613) 749-4002 indicating on your cover letter or resume the position for which you are applying and the Reference Number.
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