• Region: Ottawa Region
  • Categories: Other
  • Type: Full-time
“A rewarding career in caring starts here”

Posting Date: November 7, 2019

Reference No: O19-038

Position(s): Two (2) IT Deskside Technicians

About Carefor:

Carefor Health & Community Services is a local not-for-profit charity that provides home healthcare and community support services across Eastern Ontario. Whether in the home, in the community, at care facilities or one of our clinics, our 1,500 staff are part of the circle of care that is tailored to patient and client needs.

Job Summary:

The goal of Carefor’s IT team is to enhance user’s technology experiences while continuously improving Carefor’s day-to-day operations. As an IT Deskside Technician, you will provide remote and on site troubleshooting, support, installation and maintenance for computer systems, mobile devices, and networks throughout the organization. You will also on-board users and provides user training on the effective and safe usage of the IT infrastructure.

You will have the ability to be available for on-call hours, as well as after hours coverage when necessary.

Responsibilities:

  • Communicating directly or remotely with end users to understand, document, resolve or escalate IT issues or requests such as permissions, connectivity, mobile and desktop hardware problems, configuration, etc.
  • Use diagnostic techniques and direct inquiry to understand user issues
  • Lead end users through the problem-solving process and determine the best course of action based on the issue and details provided, (e.g. repair / replace software or hardware)
  • Perform remote and on site troubleshooting to diagnose and resolve software and hardware, problems (repair or replace parts, debugging, warranty etc.)
  • Set up computers and necessary peripheral devices (printers etc.)
  • Configure and supports business equipment (video conferencing, door access systems, mobile devices, telecom equipment, etc.)
  • Install and configures appropriate software and functions according to specifications and permissions to ensure optimal performance and security
  • Organize and execute upgrades and maintenance (e.g. software, firmware, equipment and systems) in accordance with established requirements
  • Provide orientation, guidance and training to users on IT products and services
  • Direct unresolved issues to the next level of IT support personnel
  • Record events and problems, actions taken, and their resolution
  • Monitor open requests, follow-up and update end user status and information
  • Document end user feedback, identify and suggest improvements on IT procedures
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Maintain inventory of computer equipment and supplies and place replenishment orders
  • Create, maintain and contribute to technical documentation, manuals and IT policies
  • Work collaboratively with the IT team to plan, troubleshoot and resolve issues

Qualifications:

  • Certificate or Community College diploma in Computer Science or relevant field and a minimum of three years of experience as an IT Technician providing end user technical support, supporting computer software and hardware and a variety of IT applications
  • Certification as IT Technician an asset (e.g. CompTIA A+, Microsoft Certified IT Professional)
  • Working knowledge of office automation products, databases, mobile devices and remote support tools
  • Working knowledge of office automation products, databases, mobile devices and remote support tools
  • Ability to diagnose and resolve advanced technical issues
  • Customer service focus
  • Strong organizational and time-management skills
  • Knowledge of internet security and data privacy principles
  • Access to a vehicle for transportation and valid driver's license
  • Ability to effectively interface and communicate with technical and nontechnical staff at all organizational levels
Carefor is committed to Employment Equity and Diversity and invites applications from Women, Aboriginal People, Persons with Disabilities and Visible Minorities.

Please apply by filling out the form below or faxing your cover letter and resume to (613) 749-4002 indicating on your cover letter or resume the position for which you are applying and the Reference Number.
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