Status of Programs and Services

Carefor Health & Community Services Program Status

 Last updated: March 23, 2020

To ensure the health and safety of our clients, employees, and volunteers during the COVID-19 pandemic, we have suspended or limited some of our services. 

We apologize for any inconvenience this may cause. Thank you for your understanding as we take the necessary safety precautions to keep our communities safe. 

Please refer to this website to check if the status of our services have changed. If you have any questions about the services, please contact the following numbers in your area:

Ottawa: 613-749-7557
Eastern Counties: 613-932-3451
Pembroke-Renfrew County:  613-932-3451



Suspended Programs

  • Foot Care Clinics
  • Carling Adult Day Program
  • Resurrection Lutheran Church Day Program
  • Perley Adult Day Program
  • Young Onset Dementia Day Program
  • Guest House
  • Going Home Program - Homemaking and Personal Support Services
  • Homemaking

Modified Programs

  • Occupational Therapy *
  • Nutritional Services *
  • Physiotherapy *

*The majority of clients who receive these services are being contacted by phone, with emergency cases being seen in person.

Continuing Programs 

  • In-home Nursing
  • Personal Support Services
  • Going Home Program - meals and transportation (dependent on capacity of CSS agencies)
  • All Nursing Clinics
  • Richmond Care Home


Pembroke-Renfrew County

 Suspended Programs

  • Respite admissions
  • Loan Cupboard
  • External conference/meeting groups at Mackay
  • Lending a Hand Program
  • Friendly Visiting Program - clients are being reached by phone.
  • Palliative Hospice Visiting Program - clients are being reached by phone.
  • Volunteer Transportation
  • Income Tax Clinic
  • Foot Care Clinics - with safety precautions in place.

 Modified Programs

  • Meals on Wheels - food is only being delivered.
  • CCTC - restricted to essential medical appointments.  

 Continuing Programs

  • Residential Services (Civic Centre & Mackay Centre) - with safety precautions in place that screen residents before tours, on admission, and return from hospital. Visitors will also be actively screened.
  • Transportation Services - with appropriate screening precautions in place, for essential appointments (ie. Chemo, dialysis, etc.)
  • Personal Support Services
  • Going Home


Eastern Counties

 Suspended Programs

  • Hawkesbury Office Exercise Drop-in Program
  • Adult Day Programs
  • Caregiver Support Groups
  • Shopping Trip Groups
  • Any outside agency programs that use our centres.
  • Social/Congregate Dining
  • Volunteer Driver Program

 Note: Our Community Support Service Centres and Hawkesbury Office are closed to the public.

 Modified Programs

  • Friendly Visiting Program - clients will be contacted by phone.  
  • Bereavement Support Groups- telephone-check in.
  • Hawkesbury Hospice Palliative Day Program - telephone-check in.  
  • Hospice - number of visitors will be limited and appropriate safety measures are in place. There will be no respite admissions. Grand rounds will need to have our outside providers join in by teleconference. Common areas will be inaccessible until further notice.
  • Palliative Day Hospice - telephone-check in.
  • Going Home – Transportation home and Meals on Wheels only.
  • Personal Support Services
  • Champlain Community Transportation Collaborative (CCTC) – Drives limited to medical appointments deemed essential.
  • Wellness Clinics - check in by phone and some Wellness checks by appointment only (Ingleside and Winchester)
  • Befriending Program - online only
  • Senior Support Centres (Winchester, Finch, Ingleside, Lancaster & Alexandria) - Offering a variety of outdoor and socially distanced activities, including but not limited to: Musical entertainment, exercise classes, coffee clubs. Clients are encouraged to contact their local centre for more information. 

Continuing Programs

  • Meals on Wheels
  • Assisted Living
  • Homemaking
  • Foot care clinics are being offered in Cornwall, Ingleside, Winchester, Lancaster & Hawkesbury

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